MiContact Center vs. SAP Enable Now

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

It provides step-by-step guidance and support to learners and users. It helps in navigate through complex & multiple software applications which are used by the user . It gives efficient learning to user on guided environment. It leverages the technology at the best in the field of new software adoption and training.

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Easy user e-learning contents creation
• Ready to deploy
• Simple tool with effective content transformations

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• colorful backgrounds
• pop up messages
• AI Bots

I give this rating because SAP Enable Now's privides solution that is best in technology ,user friendly and its gives quick adoptation of software training hence it increases the competency of the learners.Easy to analyse huge meta data and get performance of line of business to take critical key business decisions.

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

Easy click interface hence building products tours is effortless and solid platform to create contents which can be personalised experience for the user .Highly customizable so simple efficient and robust application to generate content with great quality with many artifacts usable for digital adoptation and serves the purpose streamlining the digital transformation.

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Increase process of learning by 12%
• Reduced cost on external trainings
• Increases in productivity