MiContact Center vs. SAPPHIRE Structure

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

In our organisation, we are 10 designers working with sapphire. We are able to design multiple units of building without any problems. The learning curve is not small but when you start to master the software, it is incredible. The precision of this software is amazing. If needed, you can easily share your file with a coworker if you need helps...

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• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

Independently Invited by TrustRadius

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• Automatically generating different elements to save time.
• Designing and calculating elements.
• Providing a clear material listing.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• Not friendly user
• Maybe providing to many options to do one thing.
• Big Learning curve if you want to to big buildings.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

SAPPHIRE is way more complete and precise than EzCad. You can't just draw a bunch of lines and make it works( even if in reality it doesn't work). Your work needs to make sense in order to design it. If you make mistakes the software will tell you and you will need to correct your mistakes.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Faster turn around time
• More precise than ever
• Great data exportation

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info