MiContact Center vs. TCN Cloud

MiContact Center

MiContact Center

7 Reviews and Ratings

TCN Cloud

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MiContact Center	Score 9.5 out of 10	N/A	Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.	N/A
TCN Cloud	Score 9.0 out of 10	N/A	TCN Cloud is a call center software offering from TCN.	N/A

Pricing

MiContact Center

TCN Cloud

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
MiContact Center	TCN Cloud
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	MiContact Center	TCN Cloud
Top Pros	Pro Video conferencing Pro 3rd party Pro Data mining	No answers on this topic
Top Cons	Minus Pane of glass Minus Cannot export	No answers on this topic

Features

MiContact Center

TCN Cloud

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	MiContact Center 8.5 2 Ratings 2% above category average	TCN Cloud - Ratings
Agent dashboard	9.01 Ratings	00 Ratings
Validate callers	8.01 Ratings	00 Ratings
Outbound response	9.02 Ratings	00 Ratings
Call forwarding	8.42 Ratings	00 Ratings
Click-to-call (CTC)	9.52 Ratings	00 Ratings
Warm transfer	9.01 Ratings	00 Ratings
Predictive dialing	7.52 Ratings	00 Ratings
Interactive voice response	9.52 Ratings	00 Ratings
REST APIs	8.01 Ratings	00 Ratings
Call scripts	8.01 Ratings	00 Ratings
Call tracking	9.02 Ratings	00 Ratings
Multichannel integration	8.01 Ratings	00 Ratings
CRM software integration	8.01 Ratings	00 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	MiContact Center 8.6 2 Ratings 4% above category average	TCN Cloud - Ratings
Inbound call routing	8.52 Ratings	00 Ratings
Omnichannel inbound routing	9.01 Ratings	00 Ratings
Recording	8.52 Ratings	00 Ratings
Quality management	8.52 Ratings	00 Ratings
Call analytics	8.01 Ratings	00 Ratings
Historical reporting	9.01 Ratings	00 Ratings
Live reporting	9.01 Ratings	00 Ratings
Customer surveys	9.01 Ratings	00 Ratings
Customer interaction analytics	8.01 Ratings	00 Ratings

Best Alternatives
	MiContact Center	TCN Cloud
Small Businesses	CloudTalk Score 9.5 out of 10	CloudTalk Score 9.5 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10	Google Cloud Contact Center AI Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MiContact Center	TCN Cloud
Likelihood to Recommend	9.5 (2 ratings)	- (0 ratings)

User Testimonials
	MiContact Center	TCN Cloud
Likelihood to Recommend	Mitel Networks Corporation We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss. Nithin Rao Operations Manager Read full review	TCN No answers on this topic
Pros	Mitel Networks Corporation Call forwarding Voicemail Detailed contact list Incentivized Verified User Anonymous Read full review	TCN No answers on this topic
Cons	Mitel Networks Corporation Can be little economic Hustle to find the right analysis Support can be improved Nithin Rao Operations Manager Read full review	TCN No answers on this topic
Alternatives Considered	Mitel Networks Corporation - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since. Nithin Rao Operations Manager Read full review	TCN No answers on this topic
Return on Investment	Mitel Networks Corporation It keeps all side of our company connected Helps facilitate remote work Incentivized Verified User Anonymous Read full review	TCN No answers on this topic
ScreenShots