MicroSIP vs. Socialtext (discontinued)

MicroSip integrates calls through my laptop, which is especially convenient and allows for continuity of my work so I can answer or make calls while updating notes or checking emails. It is particularly accurate with caller ID, call log and VM and DND features. Overall I enjoy using it and believe it is a beneficial tool to use as opposed to conventional calling.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Facilitates an accurate call log
• Allows call pop ups
• VM and DND features

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Thus far I have not encountered any issues with MicroSip so I am unable to comment in this area.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

MicroSip is quite honestly the first call app that I have used which is integrated with a laptop but in terms of call quality and other features as mentioned such as VM, DND, call alerts, call log and caller ID these are all top notch. I would recommend MicroSip for any organization looking to save time.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Time Saving
• Accurate Call Alerts

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions