Cortana (discontinued) vs. RedRoute

RedRoute

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cortana (discontinued)	Score 7.6 out of 10	N/A	Microsoft's Cortana was a general purpose productivity assistant, that has been deprecated as a standalone product.	N/A
RedRoute	Score 0.0 out of 10	Small Businesses (1-50 employees)	RedRoute's automated customer service voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues. RedRoute also works after hours, integrating with your existing CS systems to create detailed support tickets and call transcriptions for your staff. The vendor states…	$0.15 per automated call

Pricing

Cortana (discontinued)

RedRoute

Editions & Modules

No answers on this topic

Transportation Provider: $0.15
per automated call
Transportation Broker: $1
per automated call
eCommerce & Retail: $1.50
per automated call

Offerings

Pricing Offerings
Cortana (discontinued)	RedRoute
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

Pay per automated call - With RedRoute, you only pay for the calls we successfully handle. All calls that get forwarded to a live agent are free of charge. 25% of Customers Choose to Secure a Lower Price for a 1-3 year Commitment

More Pricing Information

Community Pulse
	Cortana (discontinued)	RedRoute

Best Alternatives
	Cortana (discontinued)	RedRoute
Small Businesses	Fin by Intercom Score 8.6 out of 10	Fin by Intercom Score 8.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cortana (discontinued)	RedRoute
Likelihood to Recommend	7.1 (3 ratings)	- (0 ratings)

User Testimonials
	Cortana (discontinued)	RedRoute
Likelihood to Recommend	Discontinued Products It's easy for anyone who is expecting some simple AI problems like fetching the keywords, understanding the intent, language translation, etc. to be solved from an existing database and all they need is to connect to their APIs via a subscription model. But for complex use cases, there is still room for improvement like customization of underlying AI models for a specific use case like identifying some unique identifiers with respect to industry. Incentivized Verified User Anonymous Read full review	RedRoute No answers on this topic
Pros	Discontinued Products Being hosted in Azure solves a massive hosting problem The language understanding system has the ability to revolutionize many vertical markets Integrating with Cortana Analytics was really simple due to easy to understand documentation Incentivized Rich Mephan Director of Research and Development Read full review	RedRoute No answers on this topic
Cons	Discontinued Products More partnerships with colleges and schools to increase the workforce with technical knowledge (increase local workforce) Have more online training and documentation in other languages Have affordable prices for students Incentivized Fernanda Ministerio Especialista de Desenvolvimento Industrial Read full review	RedRoute No answers on this topic
Alternatives Considered	Discontinued Products IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant. Incentivized Verified User Anonymous Read full review	RedRoute No answers on this topic
Return on Investment	Discontinued Products Difficult to ascertain the ROI as we are a software house who have developed a module in our application using Cortana. However for companies that use our software I would say the use of sentiment analysis in our application could free up at least 1 full time resource to be used elsewhere in their organisation. Incentivized Rich Mephan Director of Research and Development Read full review	RedRoute No answers on this topic
ScreenShots		RedRoute Screenshots