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Microsoft Defender External Attack Surface Management vs. ServiceMax

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Defender External Attack Surface Management

    Score9.7 out of 10
    N/AMicrosoft Defender External Attack Surface Management is a service available on Microsoft's Azure, that provides insights into vulnerabilities, risks, and exposures for web-based resources. It defines an organization’s unique internet-exposed attack surface and discovers unknown resources to help users proactively manage security posture.

    $0.01

    per day per asset

    ServiceMax

    Score7.9 out of 10
    N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Pricing
    Microsoft Defender External Attack Surface ManagementServiceMax
    Editions & Modules
    No answers on this topic
    Subscription
    $100.00
    per month
    Offerings
    Pricing Offerings
    Microsoft Defender External Attack Surface ManagementServiceMax
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Features
    Microsoft Defender External Attack Surface ManagementServiceMax
    Threat Intelligence
    Comparison of Threat Intelligence features of Microsoft Defender External Attack Surface Management and ServiceMax
    Feature
    Microsoft Defender External Attack Surface Management
    9.7
    1 Ratings
    18% above category average
    ServiceMax
    -
    Ratings
    Network Analytics9.01 Ratings00 Ratings
    Threat Recognition10.01 Ratings00 Ratings
    Vulnerability Classification10.01 Ratings00 Ratings
    Automated Alerts and Reporting10.01 Ratings00 Ratings
    Threat Analysis10.01 Ratings00 Ratings
    Threat Intelligence Reporting9.01 Ratings00 Ratings
    Automated Threat Identification10.01 Ratings00 Ratings
    Vulnerability Management Tools
    Comparison of Vulnerability Management Tools features of Microsoft Defender External Attack Surface Management and ServiceMax
    Feature
    Microsoft Defender External Attack Surface Management
    9.4
    1 Ratings
    12% above category average
    ServiceMax
    -
    Ratings
    IT Asset Realization8.01 Ratings00 Ratings
    Authentication9.01 Ratings00 Ratings
    Configuration Monitoring10.01 Ratings00 Ratings
    Web Scanning10.01 Ratings00 Ratings
    Vulnerability Intelligence10.01 Ratings00 Ratings
    Best Alternatives
    Microsoft Defender External Attack Surface ManagementServiceMax
    Small Businesses
    No answers on this topic
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    Tenable Nessus
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Tenable Vulnerability Management
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Microsoft Defender External Attack Surface ManagementServiceMax
    Likelihood to Recommend
    10.0
    (1 ratings)
    1.0
    (4 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Microsoft Defender External Attack Surface ManagementServiceMax
    Likelihood to Recommend
    Microsoft
    Microsoft Defender External Attack Surface Management is particularly well-suited for discovering, inventorying, and continuously monitoring the external attack surface, especially in environments with heavy Microsoft adoption. It is less suitable as a standalone solution for internal scanning, real-time attack detection, automated remediation, or advanced application testing. Microsoft Defender External Attack Surface Management es especialmente adecuado para descubrir, inventariar y monitorear continuamente la superficie de ataque externa, sobre todo en entornos con fuerte adopción de Microsoft. Es menos adecuado como solución única para escaneo interno, detección de ataques en tiempo real, remediación automática o pruebas avanzadas de aplicaciones. Parts of this review were originally written in Spanish and have been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
    Incentivized
    Read full review
    ServiceMax
    Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Lack of visibility of external assets
    • Reduction of the risk of external attacks
    • Falta de visibilidad de activos externos
    • Reducción del riesgo de ataques externos
    Incentivized
    Read full review
    ServiceMax
    • As it's built on Salesforce, the reporting tools are fairly robust
    • The service flow managers can be setup to easily lead technicians to entering data in the right place
    Incentivized
    Read full review
    Cons
    Microsoft
    • Asset Attribution and Ownership Clarity
    • Risk Prioritization and Business Context
    • Noise and False Positives
    Incentivized
    Read full review
    ServiceMax
    • Dispatch console seems slow and the data is more of a pull than a push into the database.
    • It seems to be a Ferrari and takes a lot of labor hours to configure.
    • Still does not integrate with Apple's products very well.
    Incentivized
    Read full review
    Usability
    Microsoft
    We rate Microsoft Defender External Attack Surface Management’s overall usability as 10 out of 10 because it delivers a strong balance between depth of capability and ease of use, particularly within organizations already operating in the Microsoft security ecosystem.
    Incentivized
    Read full review
    ServiceMax
    No answers on this topic
    Support Rating
    Microsoft
    No answers on this topic
    ServiceMax
    Engaged account management. Support is based worldwide but handoffs have not been too painful.
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    Because Microsoft Defender External Attack Surface Management is part of the broader Microsoft Defender family (including Defender XDR, Entra ID, Azure Security, Sentinel, etc.), it:
    Shares identity, endpoint, and threat context across tools
    Reduces the need for custom integrations or connectors
    Works in a “single pane of glass” experience for SOC analysts
    Why it matters:
    Organizations already invested in Microsoft security tools gain greater contextual insight and lower operational overhead.
    Incentivized
    Read full review
    ServiceMax
    ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Reduced Business Risk from Unknown External Assets
    • Operational Efficiency and Cost Avoidance
    • Faster Risk Identification During Change Events
    Incentivized
    Read full review
    ServiceMax
    • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
    • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
    • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
    Incentivized
    Read full review
    ScreenShots

    ServiceMax Screenshots

    Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair