Microsoft Entra ID vs. Onfido

Entra ID is particularly suited in highly regulated environments where conditional access can be applied via device filters, app filters, locations, and groups. It is less suited in organizations seeking to secure a perimeter based on Zero-trust principles as the first line of Attack and that have not yet invested in a comprehensive endpoint security solution.

Incentivized

Onfido is well suited for integrations within a mobile app for automated document processing and validation e.g. driver's licenses, passports etc. Onfido is less well suited for web applications since the quality and accuracy of the checks is very dependent on the quality of the image captured which in general is less high quality from a webcam.

Incentivized

• The conditional access piece works really well for us. We in the past have had situations where, and you've seen it also in the news like SIM swaps that are happening, the attacks that are happening. We don't have to just solely rely on an application, a cloud application, having MFA, et cetera. We now have it applied to a larger number of applications and it effectively has stopped attacks the coming across.

Incentivized

• Facial recognition of driver's license information
• Easy to integrate SDK
• Certified by governing bodies e.g soc 2 type 2 compliant

Incentivized

• One of which is there is a very fast rate of UI changes which impacts users who need to use it on a daily basis and for users not to experience with Microsoft, it leads to many manuals being outdated too soon.

Incentivized

• Dashboard - current analytics are very high level pass, consider, fail - would like a more detailed breakdown of reasons why consider / fail aggregated in an easy to view format.
• Speed consistency - sometimes Onfido checks are very fast, sometimes it takes a lot longer
• OCR - we had issues with OCR data quality and had to add a step for users to verify information captured via OCR from Driver's Licenses.

Incentivized

MSFT Entra ID has been essential for managing our geographically dispersed team. We're confident that it will scale with us as grow, and we'll be able to take advantage of additional security and ID management features as they become necessary. Being able to centrally manage our user access from anywhere with a small support team is such a relief.

Incentivized

I think it can be hard to manage, but only because it is so big. Any time you have a lot you can do the management of it gets harder. They do a good job making it good to use and document the product very well.

Incentivized

There has been a handful of outages but they have been either minimal or rarely severe

Incentivized

I could probably rate this a 10 but I'm always conservative on giving out perfect scored bt performance has not been a problem for us using Entra ID.

Incentivized

I have not needed to engage support for anything at this time. I have been able to find the answers either online or in a knowledgebase. I tried to skip the question but it would not let me, so I rated a 9 based on other interactions with Microsoft support I have had

Incentivized

Most training was internally produced

Incentivized

Make sure you use a good partner. Our implementation was a bit longer and more problematic than we expected. Our partner got it done, but, in my opinion, some of their inexperience and staffing issues were evident.

Incentivized

The Microsoft Entra ID reaches to height in comparison to other applications of Google cloud console and Amazon Web Services due to its amazing feature of provisioning and Microsoft Graph APIs. Plus ease of implementation of single sign on feature to different apps as an identity provider is a cherry on the cake

Incentivized

Ultimately went with Onfido due to previous experience with applications & products that had worked with Onfido and from research Onfido appeared to be one of the main providers in the space providing reassurance internally on use of relatively new technology. Onfido security and compliance was also standout helping pass internal audits by cybersecurity and legal. Downside with Onfido is that the pricing model is complex and relies on accurate predictions of platform/user growth to secure the best price-per-check which is challenging in a startup environment.

Incentivized

The features are getting addresses per requirements and their value for Money. The proposed ROI and actual ROI build confidence.

Scalability is pretty trival for Entra ID. It's not difficult to manage a few or many accounts.

Incentivized

Microsoft Professional Services' technical knowledge is appreciable as consultants design the solution as per customer requirements. Mapping of features per user specifications and assisting Customer IT engineers to implement so they can manage and administer the services.

• Our business security system integrates Microsoft Entra ID daily, providing biometric authentication, seamless MFA, and full identity management.
• The software has improved operational efficiency by simplifying access to financial systems, especially for remote teams.
• Users are more satisfied because they find biometric authentication simple and convenient.

Incentivized

• Strong ROI compared to manual alternatives
• Slightly unclear how Onfido ROI would be better/worse than competitors in the space - a lot of similar offerings out there

Incentivized