Microsoft System Center vs. Perforce Puppet

We used a product before that was designed to prevent users making changes and saving files to the desktop computer. This required a renewal of the license. By using SCCM in our environment we were able to discontinue using that product because SCCM allows us to completely restore a machine back to the original configuration. We have taught our users to save their individual work on either a network drive or a cloud drive. By doing this, if we do a re-image of their machine they have lost no data, and it makes for a faster resolution. In some instances having a computer in our SCCM environment it can become cumbersome when creating new users for very specific purposes. It can be done by creating new organizational units and applying new policies but when in a pinch it can be frustrating. For the most part we have tried to make "new" purpose images and groups to at least accommodate a quick install.

Incentivized

Most of the major issues that people had with the language have been addressed in Puppet 4 which primarily pertain to the limitations of the language and its ability to scale. It would be nice to allow for full ruby support as an unsupported option though so developers are able to reference their own data sources dynamically.

Incentivized

• Allows us to visualize our systems in a single interface and see the status of health as well as relevant performance metrics.
• A flexible and powerful interface with active alerting covering domain controllers, SQL servers, etc...
• Allows you to customize your views and workspaces for specific tasks and needs.
• Reporting is powerful and flexible.

Incentivized

• Provides a reliable mechanism for deploying infrastructure-as-code, especially when integrated with source control (such as Git).
• Manages system configuration drift to provide greater stability and system up-time; the same configuration-as-code can be pushed out over and over.
• A strong asset when moving teams towards DevOps by providing development a way to take control of their own assets.

Incentivized

• One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
• SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
• The OOB SCOM reports are a bit clunky and feel outdated.

Incentivized

• Steep learning curve for first time users.
• The complexity can get a little overwhelming in a more collaborative deployment methodology across multiple platforms and data centers.
• Some external changes to Puppet like the new Puppet 4 architecture can cause considerable time consuming migration efforts especially if you have a lot of legacy classes and configuration that do not conform readily to the new design.

Incentivized

Microsoft System Center Operations Manager is tightly integrated to Microsoft Windows servers os monitoring with great product support.

Incentivized

It is not user-friendly for the most part. With IT infrastructure, sometimes it cannot handle excess requests. Every few months, you will need an upgrade in terms of server resources to keep up with incoming alerts and requests. This does not happen all of the time, but it does happen when there are too many requests.

Incentivized

There is a fair amount of documentation out there to help you when you have questions or run into issues with this product as well as tutorials on some of the more common tasks. Between the documentation and the overall ease of use we haven't had to deal with direct Microsoft support for this product.

Incentivized

Puppet has top class support. You can simply mail them with their query and they will respond to your query in a timely manner. We do have enterprise license for puppet. Also there is a vibrant community for puppet out there. So even if you dont purchase a premium support option you can simply google your queries and get answers

Incentivized

Easy to install with intuitive interactive interface during the installation process a and integration to MS SQL was smooth

Incentivized

None. We are a Microsoft business, and this is THE tool for imaging, packaging, remote support, and antivirus management. Microsoft's tool is the best for managing its software, systems, and antivirus clients. I will say that Microsoft Intune, the cloud platform, can be used for those with heavy 365 usage, but for us, that does not meet our current company needs.

Incentivized

Puppet was selected before I joined the team, had it been my choice I would have much rather went with Chef as it has the ability to do things that Puppet has not yet added to their system such a the ability to quickly query what host currently are allowing puppet to maintain their files or the ability to run remote commands without having to include it in a manifest like Chef does with the knife command. Salt allows you to do similar things to the knife command that is included with Chef, and also allows you to transfer files quickly to multiple host at once with a short simple command.

Incentivized

• The positive impact it has had on ROI is that it has been a solid AV product in our environment, meaning it has worked well when running on client computers. It doesn't use a lot of system resources on the client-side, so that helps end-users productivity of not being slowed down.
• It has been good for the end-user, since they really don't need to take additional training or consult user manuals, in how to use the product.

Incentivized

• With all the DevOps and automation that we have going on, we save a ton of time on the configuration of the server. It's safe to say that configuring servers via console or via UI is a thing of the past.
• We try to get all the things done by using a centralized repo (GitHub). Puppet is one tool that actually gets the actual work done.
• The small amount that we spent on purchasing premium Puppet is completely justified because of the time and effort that this tool actually helps us save.

Incentivized