Middesk vs. Viewpoint HR Management

Middesk majorly provides us with real-time access to the data and documents which are required for automating KYB and CIP regulatory compliance, mitigating front and backend risk. In addition, it is the easiest way for financial services companies to verify and monitor their business customers. It for us very much makes the process of onboarding customers very easy.

Incentivized

It is well suited to manage field and office employees together. the process of critical onboarding of employees has been in the improved form. Reduction of manual data entry to a level is improved. The cloud-based applicant tracking system is a feature to look forward to. The portal makes the data audit-ready always which aligns things a lot.

Incentivized

• Gathering information needed for registration.
• Making the registration process efficient.
• Guiding us through the process when we hit snags.

Incentivized

• Payroll process with Management of PaySlips.
• Payroll process with Processing of Statutory Slips.
• Management of Field and Office employees together.
• Management of Critical Onboarding.

Incentivized

• Better navigation.
• More marketing and make it very reachable to customers.
• Login is difficult.

Incentivized

• More to work on Reduction of Manual Data Entry.
• More detailed layout required to manage field and office employees.
• Collection of employee and resources data to improve margin.

Incentivized

UI is not as intuitive as other systems we use. For states that require income tax withholding, some of them require registration with multiple agencies - the UI doesn't easily tell you which login credentials are tied to which agency.

Incentivized

The user experience of this tool must be rearchitected. I am able to observe a lot of lag in the process when initiated. There are sometimes when the tool's navigation becomes difficult. The time taken at times is large to process a request and this can also be highly improved in the future.

Incentivized

ADP Workforce Now offers a module to handle payroll tax registrations. The interface is confusing and the information is hard to find. The service and support are awful - nobody ever knows who can answer tax account questions, they escalate to a different department and promise a callback but they never call back.

Incentivized

The feature to manage field and office employees. The usefulness in the management of paystubs. The application of training material availability and an audit-ready data feature is adding to its wings.

Incentivized

• Better speed.
• Better quality for optimal cost.
• Saves a lot of time.

Incentivized

• Management of field and office employee together is full of positives.
• Critical on boarding process makes it more useful.
• Nothing seems negative except need to make it more automated.

Incentivized