Item: Middesk
Rating: 8
Author: Eshwar Kumar

Use Cases and Deployment Scope

Middesk majorly provides real-time access to the data and documents which are required for automating KYB and CIP regulatory compliance, mitigating front and backend risk. In addition, it is the easiest way for financial services companies to verify and monitor their business customers. It for us very much makes the process of onboarding customers very easy.

Pros and Cons

Process of automation.
Its verification process is excellent.
High quality.

Better navigation.
More marketing and make it very reachable to customers.
Login is difficult.

Return on Investment

Better speed.
Better quality for optimal cost.
Saves a lot of time.

Alternatives Considered

Alloy and NAVEX One

It provides higher quality. Although the price is very costly compared to its competitors, the result after usage is exceptional. Although this product has less marketing, it is able to be reached a large number of people. The navigation is slightly better than the other competitor tools. User experience is another important reason it attracts people.

Key Insights

Do you think Middesk delivers good value for the price?

Yes

Are you happy with Middesk's feature set?

Yes

Did Middesk live up to sales and marketing promises?

No

Did implementation of Middesk go as expected?

Yes

Would you buy Middesk again?

Yes

Other Software Used

Adobe Acrobat, Avira Prime, Cisco 5520 Wireless Controller

Usability

7

The user experience of this tool must be rearchitected. I am able to observe a lot of lag in the process when initiated. There are sometimes when the tool's navigation becomes difficult. The time taken at times is large to process a request and this can also be highly improved by using efficient techniques.

Support Rating

8

The user experience of this tool must be rearchitected. I am able to observe a lot of lag in the process when initiated. There are sometimes when the tool's navigation becomes difficult. The time taken at times is large to process a request and this can also be highly improved in the future.

Likelihood to Recommend

Middesk majorly provides us with real-time access to the data and documents which are required for automating KYB and CIP regulatory compliance, mitigating front and backend risk. In addition, it is the easiest way for financial services companies to verify and monitor their business customers. It for us very much makes the process of onboarding customers very easy.

Maddesk features

Overall Satisfaction with Middesk