Mihup vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mihup
Score 10.0 out of 10
N/A
Founded in June 2016, Mihup.ai is an enterprise ready conversational intelligence platform that enhances customer experience in the automotive industry and for businesses that use contact centers to drive performance. It enables enterprises to simplify human-to-machine and human-to-human interactions by leveraging its proprietary Conversational AI technology. Mihup's platform features three products: Mihup Interaction Analytics, Mihup Agent Assist, and Mihup Automated Virtual…N/A
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
MihupYellow.ai
Editions & Modules
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Offerings
Pricing Offerings
MihupYellow.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsContact vendor for pricing information.
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User Ratings
MihupYellow.ai
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
MihupYellow.ai
Likelihood to Recommend
Mihup Communications Private Limited
No answers on this topic
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
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Pros
Mihup Communications Private Limited
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Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
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Cons
Mihup Communications Private Limited
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Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
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Alternatives Considered
Mihup Communications Private Limited
No answers on this topic
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
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Return on Investment
Mihup Communications Private Limited
No answers on this topic
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
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ScreenShots