TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Minitable

    Score6.3 out of 10
    N/AMinitable is a light weighted restaurant SaaS platform.

    $79

    per month

    parcelLab

    Score8 out of 10
    N/AparcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.N/A
    Pricing
    MinitableparcelLab
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MinitableparcelLab
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Best Alternatives
    MinitableparcelLab
    Small Businesses
    MindTouch
    Score7 out of 10
    MindTouch
    Score7 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Sogolytics
    Score9 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    Medallia
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MinitableparcelLab
    Likelihood to Recommend
    6.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    MinitableparcelLab
    Likelihood to Recommend
    Minitable
    Some scenarios where it has helped me was where there was a large group of customers on sight who all wanted to eat but we wanted to provide individual meals to them, so we used Minitable to show them the menu in the morning and have them submit their order by 10:30 am to put in the order and have it ready by 11:30. It was not so appropriate for smaller groups where some did not have an account to Minitable.
    Read full review
    parcelLab
    parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.
    Incentivized
    Read full review
    Pros
    Minitable
    • Easy ordering.
    • No waiting in line.
    • No processing fees.
    Read full review
    parcelLab
    • Package Tracking
    • Returns Management
    • Delivery Forecast
    Incentivized
    Read full review
    Cons
    Minitable
    • Some menus are proven difficult.
    • Not everyone has an account so they do have to make one to use.
    • Sometimes communications are a bit much through emails.
    Read full review
    parcelLab
    • First setup takes time
    • Lots of features that can be explored
    Incentivized
    Read full review
    Alternatives Considered
    Minitable
    I do not like using Airkit at all, but I would say Minitable is comparable to DoorDash.... just cannot reserve a table on DoorDash like you can on Minitable. Minitable is more business-friendly than DoorDash and Airkit. I would only use Minitable in a business setting and I would use DoorDash in a personal setting.
    Read full review
    parcelLab
    ParcelLab has better carrier integrations and much higher customizability
    Incentivized
    Read full review
    Return on Investment
    Minitable
    • There are no processing fees, so company does not have to pay for ordering.
    • Paying for customers meals is never great on ROI but must be done.
    • Customers enjoy picking their own meal and having it delivered.
    Read full review
    parcelLab
    • Less customer inquiries
    • Higher NPS score
    • reduced Customer service costs
    Incentivized
    Read full review
    ScreenShots

    parcelLab Screenshots

    Screenshot of Web shop integrations
Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.Screenshot of Operations analytics
Operational performance is at the heart of the customer experience, right alongside products and services.
With the parcelLab portal users can analyze, compare and improve processes.Screenshot of Proactive communication
Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.Screenshot of Customer service
Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.Screenshot of Embedded content
Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…Screenshot of Returns and lifecycle
At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.