Minitable great for customer lunch!
December 03, 2022

Minitable great for customer lunch!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Minitable

We used mini tables anytime we had visitors come into our office. It was very convenient to be able to reserve a table wherever we wanted to go with no hassle or waiting upon arrival. I was able to share the menu of choice with our customers before we even left the building so they would be able to know what they wanted, and we could order before we left.
  • Easy ordering.
  • No waiting in line.
  • No processing fees.
  • Some menus are proven difficult.
  • Not everyone has an account so they do have to make one to use.
  • Sometimes communications are a bit much through emails.
  • Easy ordering.
  • Contactless payments when lunch is over.
  • Digital menu.
  • There are no processing fees, so company does not have to pay for ordering.
  • Paying for customers meals is never great on ROI but must be done.
  • Customers enjoy picking their own meal and having it delivered.
I do not like using Airkit at all, but I would say Minitable is comparable to DoorDash.... just cannot reserve a table on DoorDash like you can on Minitable. Minitable is more business-friendly than DoorDash and Airkit. I would only use Minitable in a business setting and I would use DoorDash in a personal setting.

Do you think Minitable delivers good value for the price?

Yes

Are you happy with Minitable's feature set?

Yes

Did Minitable live up to sales and marketing promises?

Yes

Did implementation of Minitable go as expected?

Yes

Would you buy Minitable again?

Yes

Some scenarios where it has helped me was where there was a large group of customers on sight who all wanted to eat but we wanted to provide individual meals to them, so we used Minitable to show them the menu in the morning and have them submit their order by 10:30 am to put in the order and have it ready by 11:30. It was not so appropriate for smaller groups where some did not have an account to Minitable.

Minitable Feature Ratings

Multi-channel customer feedback collection
6
Product usage analytics
5
Customer experience dashboard
7
Customer journey mapping
5
AI-powered recommendations
6
Website A/B testing
5