Missive vs. Socialtext (discontinued)

It fills the gap between large commercial softwares for large companies, and for small companies. Most email hosts are just basic until you start bringing in video calls, chat, etc. Missive has that and more, and I think is the #1 email choice for small companies.

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Collaborative emails/drafts.
• Media sharing is streamlined.
• Highly flexible to external software/services.

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Search functionality needs some work.

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

I can only compare to free services or to Outlook. I cannot go back to Outlook... Truly. Outlook hits all the right marks for a business, and Missive exceeds those marks and sets new standards. I joined a company that had already chosen Missive. I not only was able to pick it up intuitively, but I felt proficient at it within a couple of weeks and already felt my workflow and communication skyrocket.

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Overall efficiency in our communication has probably tripled. We can draw a collaborative conclusion, in-office or remote, desktop or remote, within minutes assuming we are all available.
• We realize we are still "under-utilizing" this app. It can be a powerhouse if mastered.

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions