TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MobileMonkey

    Score8 out of 10
    N/AMobileMonkey, headquartered in Boston, offers their social media messaging marketing tool to marketers and agencies, featuring chatbots, landing page creation, integration with social ads, and an emphasis on Facebook. They offer a free plan and a paid plan with more advanced features (e.g. bot analytics, drip campaigns, etc.). MobileMonkey acquired ChattyPeople to extend their chatbot building capabilities.

    $21.75

    per month

    SAP NW Identity Management

    Score7.8 out of 10
    N/ASAP NetWeaver Identity Management is the software acquired by SAP from MaXware for identity management (IdM).N/A
    Pricing
    MobileMonkeySAP NW Identity Management
    Editions & Modules
    Pro
    $21.75
    per month
    Unicorn
    $51.00
    per month
    Team
    $299.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    MobileMonkeySAP NW Identity Management
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    MobileMonkeySAP NW Identity Management
    Identity Management
    Comparison of Identity Management features of MobileMonkey and SAP Identity Management
    Feature
    MobileMonkey
    -
    Ratings
    SAP Identity Management
    7.1
    2 Ratings
    14% below category average
    ID-Management Access Control00 Ratings8.02 Ratings
    ID Management Single-Sign On (SSO)00 Ratings8.02 Ratings
    Multi-Factor Authentication00 Ratings6.02 Ratings
    Password Management00 Ratings10.02 Ratings
    Account Provisioning and De-provisioning00 Ratings10.02 Ratings
    ID Management Workflow Automation00 Ratings5.02 Ratings
    ID Risk Management00 Ratings3.02 Ratings
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    MobileMonkeySAP NW Identity Management
    Small Businesses
    PromoRepublic
    Score7.4 out of 10
    JumpCloud
    Score9.3 out of 10
    Medium-sized Companies
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    OneLogin by One Identity
    Score9.4 out of 10
    Enterprises
    No answers on this topic
    RSA Access Manager (Discontinued)
    Score10 out of 10
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    User Ratings
    MobileMonkeySAP NW Identity Management
    Likelihood to Recommend
    6.5
    (3 ratings)
    6.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Support Rating
    7.2
    (2 ratings)
    5.0
    (2 ratings)
    User Testimonials
    MobileMonkeySAP NW Identity Management
    Likelihood to Recommend
    MobileMonkey
    MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.
    Incentivized
    Read full review
    SAP
    SAP Identity Management manages organization identities centrally with a great amount of flexibility and efficiency. Compared to the conventional SAP solution of central user administration (CUA), SAP IDM (version 7.2/8.0) delivers a great number of benefits like: 1. Availability of connectors for non-SAP application identity management,
    2. Modular/granular access management in the form of context-based business role definition.
    3. It can be integrated with the SAP HR system for making entire user identity management automatic.
    Incentivized
    Read full review
    Pros
    MobileMonkey
    • For small businesses on zero budget - provides a free.
    • A Facebook group community with peers and experts helping each other.
    Incentivized
    Read full review
    SAP
    • In my previous organization, to achieve the granularity of access based on organization restrictions, we implemented enabler role-based security roles. Provisioning the enabler roles through the SAP GRC was a great challenge (realistically improbable). Here came the SAP IDM to our rescue. It has a peculiar feature of context-based business role provisioning feature.
    • Customized context & its association with security roles & user HR attributes, give us unique ability to achieve granularity of access provisioning.
    • SAP IDM integrates with the SAP HR system and identity management becomes automatic.
    Incentivized
    Read full review
    Cons
    MobileMonkey
    • Terrible marketing ethics!
    • 6am phone calls to my cell trying to up-sell me
    • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
    Read full review
    SAP
    • SAP Identity management should come up with connectors for almost all not SAP applications, which will enable the use of SAP IDM as a one-stop solution for organizations' identity management.
    Incentivized
    Read full review
    Usability
    MobileMonkey
    No answers on this topic
    SAP
    Overall it's a easy to use tool. But lacks proper debuging capabilities when errors occur.
    Incentivized
    Read full review
    Support Rating
    MobileMonkey
    MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.
    Incentivized
    Read full review
    SAP
    The support is not consistent and takes a long time to find solutions.
    Incentivized
    Read full review
    Alternatives Considered
    MobileMonkey
    MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.
    Incentivized
    Read full review
    SAP
    I feel that SAP Identity Management is easier to use.
    Incentivized
    Read full review
    Return on Investment
    MobileMonkey
    • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
    Read full review
    SAP
    • SAP IDM has the huge potential to minimize risks arising out of disorganized identity management within an organization. As all identities are managed centrally, there is very little room for manipulation of an identity.
    • As this solution has the ability to integrate with SAP GRC, risk analysis becomes mandatory before any access provisioning takes place.
    • As the solution is automatic, hiring to employee exits is managed with a minimal margin of error.
    Incentivized
    Read full review
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