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MobileMonkey Review
December 07, 2019

MobileMonkey Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with MobileMonkey

I wanted to use a tool to help automate Facebook page messages. I found them through WordPress, installed the free plugin at first, and then upgraded to the 'Pro' version. Since then I have been using their system to create my messaging bots and integrate them into my Facebook page. Their product does work and there is great benefit to automated chat marketing. However, when a provider company, such as MobileMonkey, cares less about their paying customers and spam/call them to the point of pissing them off like they did with me, it's worth reconsidering if this is even worth it (in my opinion it isn't, because there are plenty of other solution providers in this space).
  • Connect with WordPress through their plugin
  • Good sequencing features (for drips only)
  • Terrible marketing ethics!
  • 6am phone calls to my cell trying to up-sell me
  • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
  • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
Their terrible marketing ethics. MobileMonkey sent me numerous emails (after I had unsubscribed several times), bot messages on Facebook, and auto-mated e-mail marketing newsletters. It's as if they either don't give AF or their 'unsubscribe' link is fake and does absolutely nothing. They have called me 6 in the morning twice already (all within 4 days!!). Every time they email me I reply with please unsubscribe. Not only they haven't replied to my concerns, but the same person, David Mercurio, their "Senior Account Executive" has continued to spam me, trying to upsell me with his template messages. This is just absurd! I wouldn't recommend them to anyone. I have received less spam from signing up on unknown shady websites than I have from MobileMonkey. Shame on them for creating such an image for our industry!

Do you think MobileMonkey delivers good value for the price?

No

Are you happy with MobileMonkey's feature set?

Yes

Did MobileMonkey live up to sales and marketing promises?

No

Did implementation of MobileMonkey go as expected?

No

Would you buy MobileMonkey again?

No

They have a relatively large Facebook group/community which can be helpful for new marketers. Their product works well, although it is slow and full of unnecessary design elements. There are areas like "attributes" that you can't even get to unless you go through a series of unclear steps which isn't documented at all. It's obvious that they are pushing their customers to join their Facebook groups to have the community and their affiliates upsell them!