MoEngage vs. TIBCO Messaging

This is particularly well built for a scaled dynamic business like an edtech where you need to constantly push someone to complete their course and how MoEngage does this well is because they have their suite of AI to help you with retention and lifecycle campaigns

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Organization which uses TIBCO Business Works or TIBCO Business Process Management or TIBCO BPM Enterprise can make use of TIBCO Messaging as it works well with other TIBCO tools. Many TIBCO tools have TIBCO Messaging products bundled as a package along with other TIBCO tools. Use of dynamic topics and queues makes run time processing easier.

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• Multi-channel campaign management
• User journey
• Analytics
• Data Insights

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• Tibco EMS performs very well, and it meets our stringent performance requirements for corporate messaging backbone.
• Tibco EMS scales well, and this is another of our stringent requirements.
• Tibco provides good support for the EMS product, and continues to improve it. This is important as we don't want to use something that does not keep up with the changes in the technology landscape.

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• More complex use cases cannot be catered
• MoEngage has bugs that hinder operations
• Service level is quite bad when escalating issues
• Scalability is not the best when taking on high growth usage

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• In terms of TIBCO Messaging, it would nice to have a more out-of-the-box way of linking its objects (queues, topics) directly to those of other popular solutions like MQ or Kafka.
• Not being able to filter (that is, using selectors) through patterns/subtexts on the message body is missed on occasions.
• Given the current trends and state-of-art, lift & shift of on-premise EMS clusters to cloud architectures should be more directly attainable.

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Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew

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EMS is a solid system and I see no reason to abandon it, in fact I am eager to see what the next versions will offer and future road maps. Knowing we have support to help us in case of problems is invaluable, both in case of critical issues and to improve overall performance.

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There is still area of improvement in UI since it's cluncky and there is a noticable lag as well

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It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.

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These have nearly the same features, an almost 90% overlap. Pricing- and support-wise MoEngage is better. Also, it's good for both app and web, whereas CleverTap is mostly mobile-centric and WebEngage is web-centric.

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We also use other messaging products: IBM MQ, especially for integration with other systems (server2server), which has been an industry standard for a long time, and Apache Kafka for cloud-native applications. EMS is a worse option compared to them, but it is still acceptable.

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• Enables the team to focus on more events that could generate better results
• Schedule with APIs allows more scalable operations
• The bugs tend to block the overall operations from going well

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• Improved developer productivity as TIBCO Enterprise Message Service requires minimal coding
• Quicker time to market as the configuration / onboarding can be automated with this tool
• Ability to onboard more clients/consumers as the tool can handle large volumes seamless
• Improved visibility on the end to end process as the product provides monitoring by using JMS header information