MoEngage vs. TrueDialog

This is particularly well built for a scaled dynamic business like an edtech where you need to constantly push someone to complete their course and how MoEngage does this well is because they have their suite of AI to help you with retention and lifecycle campaigns

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TrueDialog is different from the other texting platforms because they offer a white-glove approach. You feel like they genuinely care about your business and want it to succeed.

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• Multi-channel campaign management
• User journey
• Analytics
• Data Insights

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• SMS Messaging.
• Link shortener.
• Contact center solution.

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• More complex use cases cannot be catered
• MoEngage has bugs that hinder operations
• Service level is quite bad when escalating issues
• Scalability is not the best when taking on high growth usage

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Considering the inability to scale and the bad service level provided by MoEngage not sure if the organization will continue with the renew

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There is still area of improvement in UI since it's cluncky and there is a noticable lag as well

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It's good and mostly on-time support. But they have a lot of demand, hence at times, they take some time to get back to us. Overall, they know their game and most of the people we spoke with knew their domain very well.

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These have nearly the same features, an almost 90% overlap. Pricing- and support-wise MoEngage is better. Also, it's good for both app and web, whereas CleverTap is mostly mobile-centric and WebEngage is web-centric.

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Message media's support was non-existent. They are from Australia so you call long distance and there only seems to be 2-3 people working for the company now.

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• Enables the team to focus on more events that could generate better results
• Schedule with APIs allows more scalable operations
• The bugs tend to block the overall operations from going well

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• 10X our messaging capability.

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