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Mojo Helpdesk vs. Oracle Autonomous Transaction Processing

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Oracle Autonomous Transaction Processing

    Score9 out of 10
    N/AOracle offers the Autonomous Transaction Processing, supporting database self-repair and maintenance with machine learning to eliminate human labor, human error, and manual tuning.

    $1.34

    OCPU Per Hour

    Pricing
    Mojo HelpdeskOracle Autonomous Transaction Processing
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Transaction Processing
    $1.34
    OCPU Per Hour
    Exadata Storage
    $118.40
    Per Terabyte Per month
    Offerings
    Pricing Offerings
    Mojo HelpdeskOracle Autonomous Transaction Processing
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Features
    Mojo HelpdeskOracle Autonomous Transaction Processing
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and Oracle Autonomous Transaction Processing
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Oracle Autonomous Transaction Processing
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and Oracle Autonomous Transaction Processing
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Oracle Autonomous Transaction Processing
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and Oracle Autonomous Transaction Processing
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Oracle Autonomous Transaction Processing
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    Best Alternatives
    Mojo HelpdeskOracle Autonomous Transaction Processing
    Small Businesses
    Help Scout
    Score9.3 out of 10
    MongoDB Atlas
    Score7.8 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Azure Database
    Score8.8 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Google Cloud SQL
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mojo HelpdeskOracle Autonomous Transaction Processing
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    Usability
    -
    (0 ratings)
    7.3
    (1 ratings)
    User Testimonials
    Mojo HelpdeskOracle Autonomous Transaction Processing
    Likelihood to Recommend
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    Oracle
    If your company's value is not increased by maintaining databases, you should use the ATP.
    Read full review
    Pros
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    Oracle
    • Quick and simple to deploy (less than 5 steps to create a new instance)
    • No administrative tasks (backup, re-sizing) required
    Incentivized
    Read full review
    Cons
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    Oracle
    • Connectivity between ATP and Oracle Kuberentes Engine cluster seems to drop randomly
    • The ATP could come in an even smaller shape as the smallest shape is already quite big . But if must be more than always free, as that version does have connectivity limitations about 20 connections
    Read full review
    Usability
    Metadot Corporation
    No answers on this topic
    Oracle
    You get almost all the features of Oracle Database, including the ability to deploy APEX applications, without having to worry about system, storage or database configuration and maintenance, backups, etc. Also, you can start for free and move up adding resources as you need.
    Incentivized
    Read full review
    Alternatives Considered
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    Oracle
    Both Azure SQL Database and Oracle Autonomous Transaction Processing offer a powerful and robust database platform. The advantage of Autonomous Transaction Processing is the ability to host APEX applications for free and without any special/complicated deployment or configuration process. Having a rapid development environment embedded for free was the main advantage for choosing Oracle as my cloud database provider.
    Incentivized
    Read full review
    Return on Investment
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    Oracle
    • Approx 100 times faster spin up than manual setup of an Oracle DB
    • 3h annual maintenance for big version releases (18c to 19c) compared to est. 500h annual maintenance with manual database updates
    Read full review
    ScreenShots

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Oracle Autonomous Transaction Processing Screenshots

    Screenshot of Autonomous Transaction Processing Database takes automatic backupsScreenshot of Provisioning a new Autonomous Transaction Processing is simpleScreenshot of Autonomous Transaction Processing Database  ConsoleScreenshot of Auto scaling and manual scaling options of the database