Mojo Helpdesk vs. OTRS

Mojo Helpdesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Mojo Helpdesk	Score 8.6 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$24 per month
OTRS	Score 9.6 out of 10	N/A	OTRS offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.	N/A

Pricing

Mojo Helpdesk

OTRS

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Mojo Helpdesk	OTRS
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Mojo Helpdesk	OTRS

Features

Mojo Helpdesk

OTRS

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Mojo Helpdesk 9.8 1 Ratings 18% above category average	OTRS - Ratings
Organize and prioritize service tickets	10.01 Ratings	00 Ratings
Expert directory	10.01 Ratings	00 Ratings
Subscription-based notifications	10.01 Ratings	00 Ratings
ITSM collaboration and documentation	9.01 Ratings	00 Ratings
Ticket creation and submission	10.01 Ratings	00 Ratings
Ticket response	10.01 Ratings	00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Mojo Helpdesk 10.0 1 Ratings 22% above category average	OTRS - Ratings
External knowledge base	10.01 Ratings	00 Ratings
Internal knowledge base	10.01 Ratings	00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Mojo Helpdesk 10.0 1 Ratings 22% above category average	OTRS - Ratings
Customer portal	10.01 Ratings	00 Ratings
Social integration	10.01 Ratings	00 Ratings
Email support	10.01 Ratings	00 Ratings
Help Desk CRM integration	10.01 Ratings	00 Ratings

Best Alternatives
	Mojo Helpdesk	OTRS
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 8.9 out of 10	SysAid Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Mojo Helpdesk	OTRS
Likelihood to Recommend	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Mojo Helpdesk	OTRS
Likelihood to Recommend	Metadot Corporation For a small business it is a very good value. Incentivized Verified User Anonymous Read full review	OTRS Group No answers on this topic
Pros	Metadot Corporation User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review	OTRS Group No answers on this topic
Cons	Metadot Corporation The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review	OTRS Group No answers on this topic
Alternatives Considered	Metadot Corporation Price and customer service. Incentivized Verified User Anonymous Read full review	OTRS Group No answers on this topic
Return on Investment	Metadot Corporation Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review	OTRS Group No answers on this topic
ScreenShots	Mojo Helpdesk Screenshots	OTRS Screenshots