TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Sellbrite

    Score10 out of 10
    N/ASellbrite enables brands and retailers to list and sell products across multiple online sales channels and gain centralized control over inventory and orders. Sellbrite’s cloud-based, channel management platform integrates with marketplaces and shopping carts.

    $19

    per month (Shopify edition, up to 100 orders per month)

    Pricing
    Mojo HelpdeskSellbrite
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Pro 100
    $29
    per month up to 100 orders per month
    Pro 500
    $79
    per month up to 500 orders per month
    Pro 2k
    $179
    per month up to 2000 orders per month
    Offerings
    Pricing Offerings
    Mojo HelpdeskSellbrite
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Discount available for annual pricing. Sellbrite for Shopify edition available starting at $19 per month. High volume plans available.
    More Pricing Information
    Features
    Mojo HelpdeskSellbrite
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and Sellbrite
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Sellbrite
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and Sellbrite
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Sellbrite
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and Sellbrite
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Sellbrite
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    Best Alternatives
    Mojo HelpdeskSellbrite
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Rithum
    Score6.2 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Front
    Score9.2 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Mojo HelpdeskSellbrite
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Mojo HelpdeskSellbrite
    Likelihood to Recommend
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    GoDaddy
    Sellbrite is perfect for those wanting to manage several marketplaces at once. You can have one inventory and one place for all incoming orders. Where Sellbrite falls short is in regards to the time it takes to update inventory. It takes about 15 minutes for inventory to be updated after an order is placed in one of the marketplaces, so if you usually work with low inventory count and fast turnaround, this might create complications.
    Incentivized
    Read full review
    Pros
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    GoDaddy
    • Manage Inventory
    • Create new listings
    • Process Incoming orders
    Incentivized
    Read full review
    Cons
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    GoDaddy
    • Creating an Amazon listing
    • Connecting to Shopify
    • Managing Incoming messages
    • Refunding and cancelling orders
    Incentivized
    Read full review
    Alternatives Considered
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    GoDaddy
    No answers on this topic
    Return on Investment
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    GoDaddy
    • Sellbrite has reduced the time I spend managing inventory by 60%
    • Sellbrite has helped me triple the catalog size I offer on marketplaces while keeping costs the same
    • Sellbrite has allowed me to manage incoming orders on one platform reducing time needed to print and mark orders as shipped by 50%
    Incentivized
    Read full review
    ScreenShots

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot