Mojo Helpdesk vs. Spoonfed

For a small business it is a very good value.

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Spoonfed is well suited for smaller catering teams, it offers the ability to have a large changing menu and for guests to place orders themselves. If you are doing catering business with repeat customers it's quite useful [as] you can repeat orders and save all of the guest's info in the database. I would not recommend it if it does not integrate into your point of sale as you will need to have an entirely different system for payments and sales because of this.

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• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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• Ability to have robust and changing menu options.
• Authorizing payments and payment links sent via email.
• Customer profiles.
• Ability to save credit card numbers for repeat guests.
• Guests can place orders themselves.

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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• It's based out of England - so users in the USA sometimes run into unfamiliar verbiage or set up because of this, plus support team is in England.
• Customer database set up isn't set up intuitively.
• Glitches in functionality - sometimes is down/not working.

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Price and customer service.

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This is the only catering software that we have used. We were doing all of this in house beforehand.

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• Our company’s improved customer support response times and expert service has helped us make money.

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• Not always intuitive for users in USA.
• If you are able to set up the guests placing orders themselves, big ROI and ability to have a leaner catering team.
• Calendar feature allows you to see orders at multi units / enterprise level.
• Production sheets allow for commissary to track production for needs across multi units.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info