TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mosyle

    Score9.5 out of 10
    N/AThe Mosyle platform manages and secures Apple devices and networks.

    $1.50

    per month per iPhone & iPad & Mac

    Pure Chat by Ruby

    Score8.6 out of 10
    N/APure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.

    $10

    per month

    Pricing
    MosylePure Chat by Ruby
    Editions & Modules
    Business Plan
    $1
    per month per iPad & iPhone & Mac
    Fuse Plan
    $1.50
    per month per iPad & iPhone & Mac
    Additional Users - Pro
    $10
    per month
    Additional Users - Growth
    $15
    per month
    Growth
    $49
    per month
    Pro
    $99
    per month
    Offerings
    Pricing Offerings
    MosylePure Chat by Ruby
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    MosylePure Chat by Ruby
    Small Businesses
    Swiftify
    Score9 out of 10
    Olark
    Score10 out of 10
    Medium-sized Companies
    Xamarin
    Score6 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    Swiftify
    Score9 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MosylePure Chat by Ruby
    Likelihood to Recommend
    10.0
    (3 ratings)
    8.6
    (2 ratings)
    Usability
    10.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    MosylePure Chat by Ruby
    Likelihood to Recommend
    Mosyle
    If you manage an Apple fleet, Mosyle is great value and and easy to use tool. I've used several MDM providers and by far Mosyle is a great partner to work with. Payload's are easy to create and they have a great graphic showing what the status of your payload deployment is
    Incentivized
    Read full review
    Ruby Receptionists, Inc
    Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone
    Incentivized
    Read full review
    Pros
    Mosyle
    • Integrated solutions - SSO, Endpoint Security, Device management all tied together in one pane of glass.
    • SSO is a first class citizen in Mosyle.
    • Ease of setup and use. Anyone can get this up and running.
    • Support is responsive and easy to find within the same portal.
    Incentivized
    Read full review
    Ruby Receptionists, Inc
    • Online chat
    • Multiple websites, multiple users
    • Supervisor feature
    Incentivized
    Read full review
    Cons
    Mosyle
    • Price points. When they first started, they were definitely less expensive than other options. Now they are about in-line once you get to Fuse and compare to other options.
    Incentivized
    Read full review
    Ruby Receptionists, Inc
    • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
    • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
    Incentivized
    Read full review
    Usability
    Mosyle
    It's completely hosted in the cloud, the dashboard is easy to navigate and powerful to use. I don't have much time to poke around in different tools, but I'm rarely frustrated logging into Mosyle and getting the job done. I usually have positive vibes when using Mosyle for management. No massive UI overhauls, but still changes to include new features.
    Incentivized
    Read full review
    Ruby Receptionists, Inc
    No answers on this topic
    Alternatives Considered
    Mosyle
    Mosyle's cost is something that has these other vendors beat. On top of that, the feature set and ease of use is by far the biggest reason why someone with an Apple fleet should use Mosyle
    Incentivized
    Read full review
    Ruby Receptionists, Inc
    Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.
    Incentivized
    Read full review
    Return on Investment
    Mosyle
    • When we were using Mosyle it was a joy to work with and use. I'd switch back if I didn't already have a full MDM environment up and running.
    • Mosyle development and support are responsive. When I first set this up, I made a feature request that I had ready for use within a 3-hour turn around.
    Incentivized
    Read full review
    Ruby Receptionists, Inc
    • Instant connection with our clients and prospects
    • Expanded our ability to increase client contact efficiency
    • Allows us to stay up to date with the ever changing demand of consumers
    Incentivized
    Read full review
    ScreenShots

    Mosyle Screenshots

    Screenshot of Mosyle App