Mural vs. Visual Assistance
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Mural | Score7.7 out of 10 | N/A | MURAL (formerly Mural.ly) from Tactivos (DBA MURAL) in San Francisco is described by the vendor as a digital workspace and visual collaboration tool, designed for creative teams to make the process of design more efficient for distributed teams, working remotely. | $12 per month |
Visual Assistance | N/A | Small Businesses (1-50 employees) | Visual Assistance is a software solution that accelerates issue resolution by allowing support agents to virtually assess equipment status and configurations, guiding clients through interactive troubleshooting steps. The personalized recommendations and collaborative problem-solving approach aims to enhance customer understanding and confidence. Beyond reducing the need for onsite visits, Visual Assistance streamlines the troubleshooting experience, and its emphasis on visual collaboration… | $50 per month 5 users, 100 SMS |
| Mural | Visual Assistance | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Plans are billed annually. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Mural | Visual Assistance | |
|---|---|---|
| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
100% Would buy again 21 Answers | No answers on this topic | |
| Delivers good value for the price | ||
100% Delivers good value for the price 16 Answers | No answers on this topic | |
| Happy with the feature set | ||
100% Happy with the feature set 21 Answers | No answers on this topic | |
| Lived up to sales and marketing promises | ||
100% Lived up to sales and marketing promises 15 Answers | No answers on this topic | |
| Implementation went as expected | ||
94% Implementation went as expected 15 Answers | No answers on this topic | |
| Mural | Visual Assistance | |
|---|---|---|
| Small Businesses | Whimsical Score9.4 out of 10 | Lucid Visual Collaboration Suite Score9 out of 10 |
| Medium-sized Companies | Whimsical Score9.4 out of 10 | Lucid Visual Collaboration Suite Score9 out of 10 |
| Enterprises | Whimsical Score9.4 out of 10 | Miro Score9 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Mural | Visual Assistance | |
|---|---|---|
| Likelihood to Recommend | 8.1 | - |
| Usability | 7.0 | - |
| Support Rating | 9.0 | - |
| Mural | Visual Assistance | |
|---|---|---|
| Likelihood to Recommend |
| No answers on this topic |
| Pros |
| No answers on this topic |
| Cons |
| No answers on this topic |
| Usability |
| No answers on this topic |
| Support Rating |
| No answers on this topic |
| Alternatives Considered |
| No answers on this topic |
| Return on Investment |
| No answers on this topic |
| ScreenShots | Mural Screenshots | Visual Assistance Screenshots |










