Get the most from online collaboration
Faye Sadler-Clark | TrustRadius Reviewer
Updated August 30, 2020

Get the most from online collaboration

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MURAL (formerly Mural.ly)

Many of my colleagues and I use Mural when working with clients remotely; we have been using it for several years. It's a fantastic way of working with geographically dispersed teams and has been particularly helpful in supporting collaboration during the Covid 19 pandemic. It is used to run remote workshops and meetings where our clients are open to using the tool.
  • It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
  • It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
  • It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
  • The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
  • Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.
  • Mural supports my company to support our clients who are geographically dispersed. It has been key to delivering some client projects.
Chat support tends to get back to you within a few hours and are always helpful.

Do you think MURAL (formerly Mural.ly) delivers good value for the price?

Yes

Are you happy with MURAL (formerly Mural.ly)'s feature set?

Yes

Did MURAL (formerly Mural.ly) live up to sales and marketing promises?

Yes

Did implementation of MURAL (formerly Mural.ly) go as expected?

Yes

Would you buy MURAL (formerly Mural.ly) again?

Yes

It's great when you need to drive real decision making and action; the voting tool is particularly useful in this regard. It's a great tool to use when you want to hear all voices, and not just from the loudest individuals. I've used Mural extensively over the last two years, and I've developed an online course in how to use the tool. I've run hundreds of participative workshops with it too, it's my 'go to' for running engaging remote workshops.

MURAL (formerly Mural.ly) Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
9
Search
9
Visual planning tools
9
Chat
9
Notifications
10
Discussions
9
Surveys
Not Rated
Internal knowledgebase
10
Integrates with Outlook
10
Versioning
10
Video files
10
Audio files
Not Rated
Document collaboration
10
Access control
10
Advanced security features
9
Integrates with Google Drive
10
Device sync
10