MutualMind (discontinued) vs. Outboundsales.io (discontinued)

Outbound saves a lot of time finding ideal clients with their business emails that are truly verified. It also allows me to send email campaigns with automated follow-ups without needing a marketing platform so it is far more acceptable for those who receive my emails and I get much better responses and conversion rates.

• MutualMind gives us a view into the reach of social content we produce on behalf of our advertisers and the engagement that content generates with shoppers.

• Filters leads
• Tracks engagement rates
• Detects bounced emails

• MutualMind gauges sentiment around social conversations but does so with the standard margin of error found in most social analytics products. The nature of human conversation makes it difficult for a machine to categorize sentiment with 100% accuracy. MutualMind gets sentiment right between 50% to 70% which is within acceptable industry averages for this type of product. With additional tuning (which MutualMind provides) the accuracy levels will increase.

• I did not experience anything to improve at the moment.
• Everything works well and perfect for me.

Reliability and flexibility (MutualMind's willingness to jointly produce new functionality)

As a company that's only 3 years old, MutualMind's toolset is quite usable but it could use some tweaks in the user interface, which they are constantly working on.

During a recent upgrade period, MutualMind had a small window of unavailability. I am confident they have addressed the root cause and do not foresee any future issues.

The product's performance has improved greatly in the last year and we anticipate seeing additional improvements in coming months based no planned infrastructure changes.

MutualMind has always been quick to address any issues or questions we have.

Not really...MutualMind was very professional and helped with all stages of our setup and implementation.

As mentioned before, Radian6 and Sysomos Heartbeat.

Outbound is easy to use and gives better service and support.

• By showing increases in engagement and share of voice (defined as the amount of content generated for our advertisers versus the amount of content generated for their competitors over time) we are able to correlate content to incremental sales data provided by our advertisers.

• It saves a lot of time finding ideal clients with their business emails that are truly verified.
• Allows me to send email campaigns with automated follow-ups without needing a marketing platform.