What users are saying about
2 Ratings
13 Ratings
2 Ratings
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Score 7 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Feature Set Ratings

    Online Storefront

    MyCommerce

    Feature Set Not Supported
    N/A
    4.6

    Paddle

    46%
    Paddle ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    5.7
    57%
    4 Ratings

    Product management

    N/A
    0 Ratings
    6.3
    63%
    5 Ratings

    Bulk product upload

    N/A
    0 Ratings
    4.0
    40%
    3 Ratings

    Branding

    N/A
    0 Ratings
    5.4
    54%
    5 Ratings

    Mobile storefront

    N/A
    0 Ratings
    4.0
    40%
    5 Ratings

    Product variations

    N/A
    0 Ratings
    2.5
    25%
    4 Ratings

    Website integration

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Visual customization

    N/A
    0 Ratings
    4.5
    45%
    4 Ratings

    CMS

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Online Shopping Cart

    MyCommerce

    Feature Set Not Supported
    N/A
    6.3

    Paddle

    63%
    Paddle ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    6.3
    63%
    5 Ratings

    Checkout user experience

    N/A
    0 Ratings
    6.3
    63%
    6 Ratings

    Online Payment System

    MyCommerce

    Feature Set Not Supported
    N/A
    5.7

    Paddle

    57%
    Paddle ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    5.7
    57%
    5 Ratings

    eCommerce Marketing

    MyCommerce

    Feature Set Not Supported
    N/A
    5.6

    Paddle

    56%
    Paddle ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.3
    83%
    5 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    4.0
    40%
    3 Ratings

    SEO

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    eCommerce Business Management

    MyCommerce

    Feature Set Not Supported
    N/A
    4.4

    Paddle

    44%
    Paddle ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    4.5
    45%
    3 Ratings

    Order processing

    N/A
    0 Ratings
    6.4
    64%
    6 Ratings

    Inventory management

    N/A
    0 Ratings
    4.7
    47%
    4 Ratings

    Shipping

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    5.5
    55%
    3 Ratings

    Attribute Ratings

    • MyCommerce is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    MyCommerce

    70%
    1 Rating
    4.4

    Paddle

    44%
    6 Ratings

    Likelihood to Renew

    7.0

    MyCommerce

    70%
    1 Rating

    Paddle

    N/A
    0 Ratings

    Likelihood to Recommend

    Digital River

    DR doesn't work well with PayPal subscriptions, renewal rate is very low. So, if company is using a subscription model it should have another payment system as a backup
    Read full review

    Paddle

    I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
    Read full review

    Pros

    Digital River

    • Almost fully customized templates
    • Very simple subscription flow
    • Allows to generate license on the fly using callback to back-end server
    • Very good technical support
    Read full review

    Paddle

    • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
    • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
    • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
    • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
    Read full review

    Cons

    Digital River

    • Definitely need Web-based API to manage subscription including changes in renewal date
    • Add more languages (especially Arabic)
    • Redirect user to PayPal directly without entering to shopping cart
    Read full review

    Paddle

    • Analytics could support more flexible analysis of reported data and better custom events.
    • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
    • Sometimes communication from their front line support staff has gone to the wrong address.
    Read full review

    Pricing Details

    MyCommerce

    Starting Price

    Editions & Modules

    MyCommerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Paddle

      Starting Price

      $0

      Editions & Modules

      Paddle editions and modules pricing
      EditionModules
      Customcustom pricing1

      Footnotes

      1. none

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Digital River

      DR is good enough and it also depends what's the company goals. DR solves a lot of problems for company and it saves money in some cases.
      Read full review

      Paddle

      No answers on this topic

      Alternatives Considered

      Digital River

      We are using Stripe as alternative solution for some categories of users and as a backup. Stripe has much more flexible API but less flexible template customization.
      Read full review

      Paddle

      We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
      Read full review

      Return on Investment

      Digital River

      • Works well with credit card renewals
      • Strong fraud detection system (very important)
      • Doesn't work well with PayPal renewals
      • High enough fee
      • Overall DR is good in this area
      Read full review

      Paddle

      • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
      Read full review

      Screenshots

      Add comparison