What users are saying about
2 Ratings
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Score 7 out of 100
13 Ratings
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Score 7.8 out of 100

Attribute Ratings

  • MyCommerce is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

MyCommerce

70%
1 Rating
1.0

Yahoo Small Business

10%
1 Rating

Likelihood to Renew

7.0

MyCommerce

70%
1 Rating

Yahoo Small Business

N/A
0 Ratings

Support Rating

MyCommerce

N/A
0 Ratings
1.0

Yahoo Small Business

10%
2 Ratings

Likelihood to Recommend

Digital River

DR doesn't work well with PayPal subscriptions, renewal rate is very low. So, if company is using a subscription model it should have another payment system as a backup
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Yahoo (Verizon Media)

I would tell a colleague to stay clear of Yahoo Web Hosting/Yahoo Small Business. Our business has been with Yahoo due to the fact that there was nothing else around at the time of our signing up with them. Since then there are much better alternatives as the fact that Yahoo has virtually no third party support really hurts it, and the fact that it is so barebones and hard to customize and work in the back end makes it so that you have to find one of the few expensive developers that specialize in Yahoo. This is another huge hurdle if you plan to build a good website.
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Pros

Digital River

  • Almost fully customized templates
  • Very simple subscription flow
  • Allows to generate license on the fly using callback to back-end server
  • Very good technical support
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Yahoo (Verizon Media)

  • Yahoo Web Hosting/Small Business is above else, cheap in pricing at the very least in terms of monthly costs.
  • The backend of Yahoo Web Hosting/ Small Business is customizable, assuming you can find one of the few developers that can code for it.
  • We were given a dedicated account manager though I believe it was because of how long we were with yahoo and how many complaints we had.
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Cons

Digital River

  • Definitely need Web-based API to manage subscription including changes in renewal date
  • Add more languages (especially Arabic)
  • Redirect user to PayPal directly without entering to shopping cart
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Yahoo (Verizon Media)

  • Extremely old and outdated back end.
  • Yahoo Web Hosting is at the very least customizable but everything beyond just running a simple store requires custom work that you will have to pay an expensive developer to fix for you.
  • Yahoo Web Hosting is a complete mess in terms of branding and policies. In the span of our last year with them, they went from Yahoo to Yahoo small business to Aabaco and then back to Yahoo and each time were assigned a different account manager.
  • Abysmal customer service, every time we had to open a ticket we had a customer service agent in India that could not fix our issue and we were eventually assigned an account manager after numerous complaints.
  • Barely any apps or app eco system on Yahoo.
  • Frequent down times caused by Yahoo Web Hosting cost our business lots of lost revenue.
  • So antiquated and backwards, they were one of the last companies that I know of to switch over to https, we reached out to them several times to switch our website to https and it took an agonizing amount of time for Yahoo to implement it for all their customers.
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Pricing Details

MyCommerce

Starting Price

Editions & Modules

MyCommerce editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Yahoo Small Business

    Starting Price

    Editions & Modules

    Yahoo Small Business editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Digital River

      DR is good enough and it also depends what's the company goals. DR solves a lot of problems for company and it saves money in some cases.
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      Yahoo (Verizon Media)

      No answers on this topic

      Support Rating

      Digital River

      No answers on this topic

      Yahoo (Verizon Media)

      The customer support for Yahoo Web hosting is a complete disaster. Every call is transferred to a technical support department that is in India which usually isn't an issue as that is the norm for a lot of businesses, however, this technical support team in Yahoo does not know how to diagnose issues or offer support. Every issue we had some, some critical like why is our website down were met with clueless customer support agents that would get back to us in 48 hours minimum. Eventually, we were given an account manager that actually did his best and was able to get to the right people at times for critical issues but it still was a complete hassle and waste of time every time we had any issue with Yahoo Web hosting.
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      Alternatives Considered

      Digital River

      We are using Stripe as alternative solution for some categories of users and as a backup. Stripe has much more flexible API but less flexible template customization.
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      Yahoo (Verizon Media)

      After we departed Yahoo Web hosting we found out that there are numerous much better web hosting platforms, the main we focused on were Shopify, GoDaddy, BigCommerce, and WordPress. Between either is a much better alternative than Yahoo Web hosting as they all have much better third party support, more familiarity in the platforms which means more developers that are familiar with the platforms. Above all else, all three of these companies have stood the test of time and haven't rebranded themselves into different company names like Yahoo did with Aabaco and back and are much better for any small business.
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      Return on Investment

      Digital River

      • Works well with credit card renewals
      • Strong fraud detection system (very important)
      • Doesn't work well with PayPal renewals
      • High enough fee
      • Overall DR is good in this area
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      Yahoo (Verizon Media)

      • Yahoo Web Hosting impacted our business in a very negative way with all the time we wasted and revenue we lost.
      • Our biggest loss of revenue was deciding to stay longer than we had to with Yahoo Web Hosting as the cost of moving to another platform was high but we had no choice.
      • Yahoo Web Hosting constantly interfered with our workflow with its lack of third party support and poor customer service and constant downtimes.
      • For instance when we wanted to find an inventory system for our business virtually NO ONE supported Yahoo.
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