TrustRadius
Bigcommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.https://dudodiprj2sv7.cloudfront.net/product-logos/4K/PR/JWFGT6XQZWTB.JPEGBigCommerceBigCommerce: Probably the Best eCommerce Software ... Ever2017-11-17T14:29:00.812ZOur agency 5874 are BigCommerce, Shopify, WooCommerce accredited. However BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands. The platform is easy-to-use, migrations are seamless and the cloud-based SaaS solution eliminates the hassles and costs of merchants managing a self-hosted platform, letting them focus on growing their business, with the added reassurance of PCI Level 1 compliance with automatic security updates as standard.The ongoing 24/7 support is the best we have come across in the business, as is the 99.99% uptime, with a track record of high-peak seasonality uptime ... even during Cyber Week.,Unparalleled Features
Lightning Fast
Rock-Solid Security
Bullet-Proof Reliability
Infinite SaaS Architecture Scalability
Robust & Future-Proof
Low Total Cost of Ownership,Designers might crave more freedom for customization
Developers might take issue with the fact that it’s not open-source
BigCommerce is still gaining it's reputation as being a viable options for enterprise-level eCommerce,9,Online Store
Brick & Mortar Store
Social Media (e.g. Facebook, Pinterest),The cost of ownership using an on-premise solution is far greater than a scalable, Software-as-a-Service (SaaS) platform.
BigCommerce offer hands-on catalog transfers for merchants with existing stores. This is unique within the industry and is a major benefit of building on BigCommerce and has saved us countless hours.
BigCommerce offers the right solution for merchants’ unique businesses with third-party apps and integrations, making it one of the most versatile in the market today.,Shopify and WooCommerce,Not available,BothFrancis VassalloBigCommerce from a marketing agency's perspective.2017-08-08T17:08:29.584ZBigCommerce is used as a solution for our clients. We recommend BigCommerce for clients ranging from small to enterprise level because of its scalability and pricing structure.,Product management for large catalogs
Variable pricing rules,It would be nice to have the ability to attached specific digital products to individual configurations of a variable product.,10,Online Store
Brick & Mortar Store
Online Marketplaces (e.g. Amazon, eBay)
Social Media (e.g. Facebook, Pinterest),Abandoned cart email automation for trickle campaigns.
Ease of inventory and product management,Magento, WooCommerce and Magento Community Edition,$100,000 to $500,000,BothBryan BielefeldtHOC Hoots About BigCommerce2017-02-20T21:08:16.929ZBigCommerce is the primary online platform for Hoot Owl Creations. We craft handmade wire crochet jewelry and sell it primarily at arts and crafts shows in the Northwest Georgia and Atlanta area. We started using BigCommerce because customers asked if we had an online store — specifically Etsy — and we wanted to be able to say yes. We used Etsy for a short period, but didn't like how it was so easy for customers to view other artists' products. By getting a BigCommerce store we're able to feature the products we regularly make, provide updates via the integrated blog, and customers are able to buy our items online. It fulfills a number of needs in one convenient package.,Creating new product postings is easier in BigCommerce than it is in Etsy. BigCommerce has an easier interface to select product categories and the like, while adding metadata, tags and other SEO necessary items is more intuitive than Etsy in our experience.
Having a wide variety of free templates is a big bonus, as is the ability to edit them. Although we have dug deeper into the HTML code in the past to modify our site's appearance, the upgraded storefront editor is very useful. Changing colors in any part of the website is a breeze now and the two newest free templates are well designed, pleasing to the eye, and appropriately modern.
The storefront integration with Facebook is quite useful. Being able to add the shopping feature to our company page at the click of a button was incredibly convenient.
Having a blog built into the store has been beneficial in terms of driving visitors to our site. Sharing the links on social media brings people back to the Hoot Owl Creations page and, ideally, inspires them to at least look at the items we have for sale. Also, the blog allows our site to have more personality because we can express ourselves in the same area where we display our product, which gives visitors a better idea of who we are and what we do.,The help section could use additional visual aides to help navigate users through the various menus and sub-menus when they are trying to figure out where something is or how to make a change to the storefront. Sometimes it can be difficult to find things because the user interface has changed since some of the articles were written and it's organized differently.
Each template needs a guide for how large the thumbnail photos are on the front page and product pages. Twice now, with different templates, I have uploaded photos only to see there are white bars on the sides or tops of my product photos with the thumbnail images. It takes some experimenting with cropping to determine what is the correct ratio. Having an easy to find pixel measurement, such as what exists for the carousel, would be a major improvement.
Transparency with billing could be improved; specifically in terms of where a store falls within the sales spectrum to determine if you're in the higher or lower category. When the tier simplification was announced, we were automatically placed in the higher tier even though our sales for the previous year did not exceed even 20 items. Although we got it resolved after emailing a representative, it was concerning for us as we could not afford the higher monthly payment.,10,Online Store
Social Media (e.g. Facebook, Pinterest),We have expanded our reach to markets on the both coasts and made sales we could never have made before. Sending our products to California and Louisiana was a nice surprise for a jewelry business in Northwest Georgia.
We took part in the advertising beta a year or so ago and it was gratifying to see how people enjoyed the photos we used for the ads. It increased our traffic by at least threefold and proved there is a future for us online when we chose to make that shift.
The return on investment has been good in a nontraditional sense. Although the website has run as a loss overall, BigCommerce has given us a great place to have our online portfolio so future customers can see what we make and where our business is going to be.,,Less than $20,000,B2CJason LowreySuperior Service, Pricing & Features: BigCommerce Is A Perfect Fit For Your E-Commerce Business2017-02-13T21:21:38.538ZI'm a small business designer and owner, using BigCommerce as an e-commerce platform to sell the products I design and produce, which are scarves and accessories made of my art-printed custom organic fabrics. I'm the one who creates all the products, as well produce or procure all images and create the product information for my site. I chose BigCommerce after using 3 previous website set-ups; 1 custom-coded and 2 limited template sites. I ran a trial with a comepetitor concurrently, and BigCommerce was the clear winner; I was hooked. The platform made it so easy for me to quickly add or edit any items on the site. I love the look, control and immediacy of the platform, as well and the great customizing and features it has. Beyond that, their customer service was like none I'd had before, and every year I continue to appreciate the truly dedicated and helpful customer staff they have. I consider them my virtual team members.,Superior Customer Service that I can access at all hours. Being a small biz designer, I'm often working on my site late at night, so love to still have access to really knowledgeable tech assistance at any time of that day, so I can get things fixed or figured out and continue my work.
The ability to customize most of the templates to a high degree makes my artistic eye happy and is a big plus for me, as it gives the look of a customized website without the large expense of one. Loads of apps and plug-ins to extend custom functionality and features that suit your business. And if I want to customize my coding, I can do that too. Like that they have partner sites that know the BigCommerce coding and architecture, which saves them time, and thereby saves me money.
Keeping my overhead low is very important to a small indie business, so I love the great plan levels and pricing of BigCommerce. Also love the fact that unlike some other popular template site competitors, BigCommerce gives you all the features for your monthly price, inclusive, without the practice of charging lots of "nickel & dime" extra and feature charges (as other business owners have told me they've experienced on other platforms).,After working with Big Commerce teams, themes and changes for over 5 years, I'd honestly say that they are pretty responsive to any of the issues that might arise or exist. They have always been upfront and honest about the timing of how long a fix might take, and have always worked quickly to address the most important ones.
The only issues I've had are small ones that I can usually get them to either address in a number of hours or a few days. Some that were a bit more unusual, I had been able to have a tech help me find an immediate workaround to address some issue. If it is a true technical issue, bug or glitch, they always issue a ticket immediately, and I've seen most every issue get taken care of quickly.
I feel overall very happy with BigCommerce. For me, it does just what I want. And considering that technical issues are an inevitable part of having a site, for me - having a technically-savvy customer service team that is so responsive means the world to me. It makes the difference to feel I've always been taken care of when things don't go quite right or when issues arise. Truly appreciate that they don't have just a 'cookie-cutter' or call-center type of customer service department.
The only exception I feel I could cite for improvement was the more recent roll-out of the new STENCIL theme from Pixel Union, which took a few months longer than I had hoped, and was confusing to both customer service reps and to customers. Also wanted to not have such a long wait to for the ability of customizations and more flexibility. Better planning for the beta-testing, various designs and final roll-outs might be in order for future theme upgrades.,10,Online Store
Social Media (e.g. Facebook, Pinterest),When I first switched to Big Commerce over 5 years ago, I did it to not have to wait for the custom coding to be done to make small changes or corrections to my site. I also badly needed to increase my SEO. BC worked on both fronts, and the SEO continues to improve as the themes also improve on that objective.
I've recently changed to a new STENCIL theme, and immediately saw a jump in my ROI via sales from both gleaning new customers and appealing to my existing customers. As well, received great feedback on social media and via e-mail. Makes me even happier than I was before with Big Commerce.
The ability to make changes on my site in just a matter of minutes, without the need to involve anyone else or to be charged extra for it makes it a dream fit for my bootstrap business model.,Volusion, Shopify, Magento and Big Cartel,Not available,B2C,No,10,No,Most recently, the circumstantial aspects of my switch to a new theme led to some highly unusual problems and issues. Instead of trying to put me off, dismiss me or make me feel that I was stuck on my own with the situation, EVERYONE, in all customer service departments that I spoke with, every step of the way, did their best to help me through it. They offered solutions, suggestions, work-arounds and assisted with working instructions to make sure I made it through all the issues on every step of the giant project I had understaken, as well as ironing out any of the glitches I had encountered. After working with them for years and as a solo entrepreneur, I've often considered them "My Team". Well, this time, the team customer service on this most recent large project went so far above and beyond, and I truly could not have done it without them. And it was always done with such a friendly, helpful, professional, yet light-hearted approach, without hestitation or arguement - they just HELPED ME. Each time I called (and I called a LOT) they looked at all the possible paths to help me navigate through to a successful finish. AMAZING. I am so grateful for the help on my project. To all on the BigCommerce support team, I send a big 'Thanks'!Stephanie GaleBigCommerce - the best shopping cart solution out there!2017-02-08T01:30:31.374ZAfter much research, I decided to use BigCommerce as my online shopping cart platform. I sell a few food based items online, and I found that the price and offering structure fit my needs well. The system as a whole is very stable and I was able to skin the website without the need for a website designer.,Unlimited bandwidth - even on a low traffic site, you want this. Bandwidth adds up quick - both on the customer side and the management end
Free template availability - they have lots - mobile ready too!
Management portal - very intuitive and easy to use,I'd like to have the abandoned shopping cart reminders added into my level
Some default SEO - where keywords and metadata are automatically added based upon the data entered
Included Amazon integration - there's already eBay - how about adding Amazon!,9,Online Store,Everyone needs a website these days, and many of us need one that allows us to sell. BigCommerce helps me accomplish this.
Unlike other online shopping carts, I simply pay a low monthly fee - no bandwidth charges, no fees per order - and I have a fully operational shopping cart that I am very happy with.
As stated earlier - a direct built in Amazon connection (aside from the newly added Amazon Payments) would be an awesome addition.,Shopify, Volusion and 3dcart,Less than $20,000,Both,1,1,Online sales portal - best one out there.
Ease of use - quick and easy setup/ability to do the setup work myself.
Quick to market - from site setup to product upload/setup to first sale was very fast.,The main thing was the ability to reskin the site on demand. Change the template, change the colors and I had a whole new site.,Facebook selling - and other social media
Amazon selling - hopefully in the very near future without the need of a 3rd party add on!
Additional sales channels including drop shipping possibilities,10,Microsoft Office 2016, Microsoft Office 365, Accounting by Wave,No,Price
Product Features
Product Usability
Product Reputation
Third-party Reviews,I am a consultant in the IT world, so I am constantly evaluating software and hardware solutions as well as various platforms for a multitude of client needs.The biggest change that I have already incorporated into my evaluation process is reading the professional level reviews as provided in forums just like this one (TrustRadius). Anyone selling something does their best to make their product look spectacular and perfect in every way. It's real users' reviews that show you whether there is any truth behind the claims.Vin Campbell
Unspecified
BigCommerce
104 Ratings
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