Our agency 5874 are BigCommerce, Shopify, WooCommerce accredited. However BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands.
The platform is easy-to-use, migrations are seamless and the cloud-based SaaS solution eliminates the hassles and costs of merchants managing a self-hosted platform, letting them focus on growing their business, with the added reassurance of PCI Level 1 compliance with automatic security updates as standard.
The ongoing 24/7 support is the best we have come across in the business, as is the 99.99% uptime, with a track record of high-peak seasonality uptime ... even during Cyber Week.
- Unparalleled Features
- Lightning Fast
- Rock-Solid Security
- Bullet-Proof Reliability
- Infinite SaaS Architecture Scalability
- Robust & Future-Proof
- Low Total Cost of Ownership
- Designers might crave more freedom for customization
- Developers might take issue with the fact that it’s not open-source
- BigCommerce is still gaining it's reputation as being a viable options for enterprise-level eCommerce
BigCommerce is however well suited for most all e-commerce businesses. The base platform is very robust and covers most needs however when the base functionality doesn't meet the client's needs the platform can be extended through the BigCommerceAPIi to meet almost any need to include custom ERP integrations if necessary.
- Creating new product postings is easier in BigCommerce than it is in Etsy. BigCommerce has an easier interface to select product categories and the like, while adding metadata, tags and other SEO necessary items is more intuitive than Etsy in our experience.
- Having a wide variety of free templates is a big bonus, as is the ability to edit them. Although we have dug deeper into the HTML code in the past to modify our site's appearance, the upgraded storefront editor is very useful. Changing colors in any part of the website is a breeze now and the two newest free templates are well designed, pleasing to the eye, and appropriately modern.
- The storefront integration with Facebook is quite useful. Being able to add the shopping feature to our company page at the click of a button was incredibly convenient.
- Having a blog built into the store has been beneficial in terms of driving visitors to our site. Sharing the links on social media brings people back to the Hoot Owl Creations page and, ideally, inspires them to at least look at the items we have for sale. Also, the blog allows our site to have more personality because we can express ourselves in the same area where we display our product, which gives visitors a better idea of who we are and what we do.
- The help section could use additional visual aides to help navigate users through the various menus and sub-menus when they are trying to figure out where something is or how to make a change to the storefront. Sometimes it can be difficult to find things because the user interface has changed since some of the articles were written and it's organized differently.
- Each template needs a guide for how large the thumbnail photos are on the front page and product pages. Twice now, with different templates, I have uploaded photos only to see there are white bars on the sides or tops of my product photos with the thumbnail images. It takes some experimenting with cropping to determine what is the correct ratio. Having an easy to find pixel measurement, such as what exists for the carousel, would be a major improvement.
- Transparency with billing could be improved; specifically in terms of where a store falls within the sales spectrum to determine if you're in the higher or lower category. When the tier simplification was announced, we were automatically placed in the higher tier even though our sales for the previous year did not exceed even 20 items. Although we got it resolved after emailing a representative, it was concerning for us as we could not afford the higher monthly payment.
Review: "Superior Service, Pricing & Features: BigCommerce Is A Perfect Fit For Your E-Commerce Business"
- Superior Customer Service that I can access at all hours. Being a small biz designer, I'm often working on my site late at night, so love to still have access to really knowledgeable tech assistance at any time of that day, so I can get things fixed or figured out and continue my work.
- The ability to customize most of the templates to a high degree makes my artistic eye happy and is a big plus for me, as it gives the look of a customized website without the large expense of one. Loads of apps and plug-ins to extend custom functionality and features that suit your business. And if I want to customize my coding, I can do that too. Like that they have partner sites that know the BigCommerce coding and architecture, which saves them time, and thereby saves me money.
- Keeping my overhead low is very important to a small indie business, so I love the great plan levels and pricing of BigCommerce. Also love the fact that unlike some other popular template site competitors, BigCommerce gives you all the features for your monthly price, inclusive, without the practice of charging lots of "nickel & dime" extra and feature charges (as other business owners have told me they've experienced on other platforms).
- After working with Big Commerce teams, themes and changes for over 5 years, I'd honestly say that they are pretty responsive to any of the issues that might arise or exist. They have always been upfront and honest about the timing of how long a fix might take, and have always worked quickly to address the most important ones.
- The only issues I've had are small ones that I can usually get them to either address in a number of hours or a few days. Some that were a bit more unusual, I had been able to have a tech help me find an immediate workaround to address some issue. If it is a true technical issue, bug or glitch, they always issue a ticket immediately, and I've seen most every issue get taken care of quickly.
- I feel overall very happy with BigCommerce. For me, it does just what I want. And considering that technical issues are an inevitable part of having a site, for me - having a technically-savvy customer service team that is so responsive means the world to me. It makes the difference to feel I've always been taken care of when things don't go quite right or when issues arise. Truly appreciate that they don't have just a 'cookie-cutter' or call-center type of customer service department.
- The only exception I feel I could cite for improvement was the more recent roll-out of the new STENCIL theme from Pixel Union, which took a few months longer than I had hoped, and was confusing to both customer service reps and to customers. Also wanted to not have such a long wait to for the ability of customizations and more flexibility. Better planning for the beta-testing, various designs and final roll-outs might be in order for future theme upgrades.
- Unlimited bandwidth - even on a low traffic site, you want this. Bandwidth adds up quick - both on the customer side and the management end
- Free template availability - they have lots - mobile ready too!
- Management portal - very intuitive and easy to use
- I'd like to have the abandoned shopping cart reminders added into my level
- Some default SEO - where keywords and metadata are automatically added based upon the data entered
- Included Amazon integration - there's already eBay - how about adding Amazon!
- BigCommerce is built for business growth. The platform offers the most user-friendly, helpful and realistic tools that small business owners absolutely use. New entrepreneurs will absolutely appreciate the whole suite of robust features that will help them to succeed.
- Unlimited products, unlimited bandwidth, unlimited storage and seamless integration with third-party apps that you need to do business (such as MailChimp for email newsletter, Gmail for emails, Disqus for blog comments, etc.).
- BigCommerce has the friendliest support team. It's like having a 24/7 tech department that you can count on.
- The Blog feature is probably one of the weakest points of BigCommerce. It would be great if it can behave the way WordPress does.
- Whenever we need to use Rafflecopter for a giveaway, we are not able to launch the program on BigCommerce. The environment doesn't allow for it.
- Ease of use and easy to learn.
- Fantastic interface, and very customer friendly.
- We made our first sale within hours of setting up the store.
- Functionality increases every day.
- Has recently become more expensive for high volume sellers like ourselves.
- That being said, it is worth it.
- Nothing else bad!
- Email notification when an item is purchased - this can go to multiple email addresses - it gives us a check and balance for order fulfillment. It also allows us to have some orders (merchandise) filled from one department and other orders (gift certificates) filled from another department.
- Easy set up and tutorials. I wasn't sure how to go about setting up our on-line store, however BigCommerce has video tutorials and a vast amount of information on how to do what you need to do. It's easy to follow and get the results you are looking for.
- Transactions are really seamless for us - credit cards are processed on line and deposited into our account.
- It may just be because we don't use the feature very often, but it seems like we always have to spend a little time "looking for" how to process a return/refund. Once we find it, it's easy, it's just that initial feeling of "where do I find that again?"
- Easy to set up
- Compatible with Square
- Variety of themes to choose from
- Setting up and using email accounts can be frustrating
- Inventory for items with options difficult to understand
- More control over placement of products
- It provides a modern, high end look to our storefront.
- It does a good job of managing orders.
- It has good search functions.
- Very good support staff.
- There is not a function to save the customer's credit card info.
- It is not easy to take an order for a future delivery and then be able to charge the customer in the future when one ships. We ship out further than 30 days in some cases.
- The email part of BigCommerce, including sending notes to the customer, needs work. We have a separate email service in place.
- The one page check out page needs more versatility. It can't be edited very much at all.
I joke that my business is as niche as it gets, with the largest selection of kaleidoscopes in New England. In both my brick and mortar store on Cape Cod and on my site (www.CapeKaleidoscopes.com), I carry and sell all types of kaleidoscopes, from toys up to large, sculptural, one-of-a-kind, collectible styles, in wood, metal, glass, and mixed media. My worldwide customers are people looking for unique gifts and kaleidoscope collectors. Because most are distinctly unique in color/pattern, virtually each kaleidoscope is rephotographed, including the interior photos and videos, each time I receive one from my artists so that my site is always current. Although it's a huge undertaking on my part to keep up with that, since I wear all the hats in my business, I'm proud to say that I often feature almost 1,500 distinct products.
Since I'm most definitely not a techie, I appreciate that BigCommerce is so easy to use. My only regret is that I don't have someone who can work on background, coding (metatags, etc.) to boost my number of orders, especially since my store is located in such a seasonal area.
- The design of the dashboard and other sections are very clear and intuitive.
- I had a very short learning curve with the steps involved with adding or editing a product's description, etc., and I'm not a techie!
- The customer service department is *by far* the best I've ever dealt with in almost 30 years of being self-employed. (A suggestion for a potentially lucrative side business would be for them to train their counterparts at other web-based companies!!)
- I'm frustrated that I still don't understand the whole concept of the new (or old) themes. I'm guessing I should have a different one at this point (??), but I've yet to be guided as to which one would be best for my particular (and quite unique) business. It would be wonderful if there was a basic primer for people like me. Specifically, I'm overwhelmed by the choices, but I don't dare choose a new theme, for fear that I couldn't go back to my current one if I don't like it. I'm petrified that I might lose several years worth of text and images! On the flip side, I wonder if my site's not as productive as it could be because I've been frozen on this entire issue of themes. I'd also VERY much appreciate the ability to narrow down those options by entering one's business info (industry, # of products, etc.) which could drastically reduce the number of theme options.
- Very user-friendly
- Lots of ready to use themes or you can program things yourself if you know how
- Lots of options so you can tailor it to suit your needs
- Honestly I have not come across any issues or instances where I wasn't able to do something I wanted to do
- User-friendly - can easily add products, themes, change photos, etc.
- Easily will work with other platforms such as ShipStation, stamps.com, quickbooks, etc.
- Provides great analytics.
- Coupon codes and discounts - offering more rules and also offering options like not using a coupon code with a sale item or other coupon.
- Pop-up options.
- Shopping on Google is hard to convert with this platform.
- The auto integration between BigCommerce and Xero accounting system takes place automatically every night while I am sleeping. In the morning I can easily print the orders from BigCommerce, then go to Xero and there they are, already entered. Print those out and staple together and I save 1.5 hours a day.
- The review is awesome. I can see if it is a fake or bogus review before I approve and the people love seeing the stars to that they know there is a review of our product. And the system automatically sends out an email about a week after the receive the product asking them if they want to do a review. Couldn't be any easier.
- Being able to email a customer with a question on an order directly from BigCommerce is supurb.
- I like the fact that if I want to change the look feel of the cart, which I do about once a year to keep customers on their toes, is so easy. You can apply a new format to your cart and see if you like it before actually saving it and can change colors, etc to whatever you want. Again easy.
- Sales is about the only area I can think of. We have a monthly sale where we put various things on sale at a percentage discount but each category has different percents. Right now I need to download the csv file and hand change every product and them import the file again to get this done. Would be nice if I could simply tell the system what percent each category was to have, if any, and be done.
- Along with completed, shipped, etc for an order, you need to add partially refunded. If the system goofs on postage and I get into either Stripe or PayPal to do a partial refund for the customer, when I go back to the dashboard it has change to refunded. Before I noticed it was doing this customers asked why I had refunded their order instead of shipping.
- Has more to do with Xero but I would love it if when the integration takes place the invoice created in Xero said PAID on it. Had to go buy a stamp to hand do this. One and only feature I miss from Quick Books
- Adding new products and, in general, supporting existing products is very easy.
- Setting up a store from scratch is about 2-3 hours, not $5,000 worth of consulting fees.
- Pricing flexibility is also very easy, as is support for different types of the same product.
- I wish it interfaced directly with my email list provider so that we did not have to track sales separately.
- Ease of set up
- Adding/Changing items
- Changing prices, etc.
- The backend user interface is easy to use and configure.
- Customer service is terrific. My questions always get answered and followup is good.
- The product option tool works just fine too.
- I would like to have an Etsy store integration.
- Nice templates
- Great phone support
- Great for those who don't code
- Email support is terrible. They rarely respond.
- Setting up product options is tedious and time-consuming.
- You have to pay more to get basic functionality, like abandoned cart follow-up, that is included on other platforms like Shopify.
We chose BigCommerce for its user-friendly platform and huge range of modern templates. There are a lot [of options] out there to choose from but not so many that are so user-friendly and have great service and backup help. Overall it is easy to populate with products; set up postage, inventory, photos, links, videos and add categories etc. I did have some difficulty however with setting up the e-mails and domain. But contacting BigCommerce via phone is simple and they always solve any problems in a timely and friendly manner.
They also have articles to follow on every step to setting up your site and video step by steps. We have had a lot of comments from customers on how easy our web-site is to use. That is one of the biggest pluses for our customers, which keeps them coming back. I would highly recommend BigCommerce.
- They have a great platform that is user-friendly, makes populating it more efficient thus keeps man hours down, which means costs are down.
- Great backup service via phone or e-mails.
- Always adding new features so you know you're keeping up with your opposition.
- Huge range of modern templates to suit any type of business which are also mobile friendly so no added cost to upgrade for your customers using their mobile phone or tablets etc.
- I guess when BigCommerce brings in new features that are not usable in Australia like eBay etc., as I'm sure we pay the same plan fees so [we] should be able to use all the same features.
- Maybe reduce the three notifications the site sends when an order comes through, one from the payment provider (e.g Paypal) and one with details of order should be enough.
- I would like to see a simpler way of putting products in order on the site's back end. At the moment you have to go into each product separately to change their order, so they are never where I'd like them.
- Easily creates product listings
- Syncs inventory with other major sales channels
- Integrates with third party applications for a more robust business
- SEO optimization
- No Samsung Pay integration
- Integration with websites is easy and does not require dedicated domain names. Great when you sell similar products on multiple sites.
- Credit card processing is easy whether it is Paypal or any other company's services. Easy to turn on and off at setup.
- Clear understandable invoices. We look totally professional with our invoices.
- Easy recaps of sales activity for client tax reporting. We deal with realtors and they rely on our records for their sales advertising and promotional costs.
- Constant updates to our Bigcommerce interface. We like the changes they have made to keep improving the products without interfering with our on-going business.
- I like it as it is currently. I cannot actually see any need for improvement.
- No improvement needed for our needs.
- Friendly easy website set up and use.
- Great technical support when dealing with problems.
- Good connections to Google and other search engines.
- Easy and convenient payment plans for customers (Paypal and Stripe are just two that are available).
- I would like to see more shipping options for multiple items.
- When you hide seasonal products, they should also hide from the new product list.
- The backend "Dashboard" and interface for running the store is very intuitive and easy to use. After learning my way around the navigation menus, I can now run my entire e-commerce store quickly and efficiently.
- BigCommerce's "community" (essentially message boards) is extremely helpful in strategizing and troubleshooting. The community is filled with expert users as well as BigCommerce's own staff who monitor and answer questions. Whenever I have problems or need advice, the community is my first stop for answers.
- The app integrations are easy to implement and improve upon some of BigCommerce's native functionality.
- Although BigCommerce's tutorials are great, some of the information can be outdated. For example, when I search for help implementing a certain functionality, the tutorials sometimes provide information for an old version of BigCommerce or outdated features.
- The app integrations can be a bit finicky, and BigCommerce doesn't seem to have solutions.
- The inventory reporting features are very lacking. As our company has grown, we are having to transition to a third party inventory management/reporting SaaS.
- Import/export catalog.
- Search engine marketing.
- Ease of implementation.
- Block IPs and countries.
- Themes with better menu management.
- Report per product, to see how many clicks each product got, vs. how many sales, to define conversion and assign resources or fix issues.
- Product configuration - especially for parts that have multiple variations.
- Its backend was the most friendly we found for our less computer savvy employees.
- Its speed was incredible compared to our previous platform.
- I wish you could write custom variables. Or that customization was more robust. It's still better than the competition, but I still have some problems with multiple variables.
- The image organization is a little difficult if you have several products all using the same image. I haven't found how to reuse the same image to decrease loading time.
- No minimum checkout amount. You have to write the code yourself, and then it gets wiped out everytime the template is updated.
BigCommerce Scorecard Summary
Feature Scorecard Summary
BigCommerce Customer Size Distribution
|Small Businesses (1-50 employees)||60%|
|Mid-Size Companies (51-500 employees)||30%|
|Enterprises (> 500 employees)||Enterprises (> 500 employees)||10%|
BigCommerce Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
BigCommerce Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Blackberry, Mobile Web|