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What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Continue reading

BigCommerce Success!!

9 out of 10
January 26, 2024
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
Continue reading
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
  • Visual customization (403)
  • Mobile storefront (401)
  • Product management (410)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
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per month



per month*



per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Online Storefront

Features for creating an online storefront with a browse-able product catalog.

Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Reviews and Ratings


Attribute Ratings


(1-25 of 436)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were worried they may go under and we would lose our site at some point. BigCommerce REALLY pumped up night/day difference and so did web reviews. Our REALITY is, in my experience, their customer support is about 12 levels below Volusion's "standard" support. In my opinion, the inventory control on BigCommerce can not even be called inventory control when compared to Volusion. We have added HOURS each week to our everyday tasks with inventory and categories. In my opinion, the owner/operator experience is not even comparable to Volusion. I STILL feel Volusion is not a viable choice for us anymore due to the scare factor BUT I just want to caution any other looking to move from Volusion to BigCommerce, DO NOT DO IT - DO NOT EVEN START IT. We are in firearms so our choices are limited. We paid a data company to move and match all our data, they did very well in that BUT as we got to using BigCommerce, we realized this was a huge mistake. By that time we had too much time and money into the move. All we accomplished is losing fear of Volusion going black.
  • They are "SUPPOSEDLY" better for SEO but we have not gotten data on that yet
  • Sales guy was good at what he does (no value to our website though)
  • No fear they will go out of business anytime soon
  • Customer support is generally available, in my opinion, just not very helpful
  • In my experience, customer support FAILS terribly in knowledge of getting a BC site live
  • In my experience, the back side/ dashboard is very archaic compared to Volusion, will add hours of work to your week.
  • In my experience, pretty much anything you NEED is done with an "app" at additional cost. I think we have a few hundred dollars in apps already on top of cost of BigCommerce.
  • I feel coming from Volusion to BigCommerce was so depressing but we do feel secure that the company will remain in business. We are looking for something else already.
The ONLY reason we left Volusion was fear that Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with Volusion. There were times Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.
Score 6 out of 10
Vetted Review
Verified User
It's a great e-commerce store that integrates well with our fulfillment platform. Its API also is able to interact with other data sources/data warehouses so we can analyze performance. The options/features within the platform make the product flexible for our 3 business needs (we own 3 different storefronts with BigCommerce).
  • Flexibility
  • Quick Modifications
  • Integrations
  • UI
  • Admin vs e-commerce site/interface
  • SSL setup
I find it to be more flexible than other e-commerce platforms I have used. The features regarding dynamic pricing, etc are nice. In my experience the customer support has been hit or miss and a lot of requested features/bug fixes remain unanswered on certain support forums by other users.
Michelle Brauer Nicolson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I've built custom e-commerce sites for almost two decades, so I'm used to advanced features and customization that are hard to get with basic e-commerce providers. I specifically needed international shipping and advanced sales tax features, as well as customization for products with multiple features. I researched several e-commerce providers before finding that BigCommerce fit all my needs. My client uses multiple shipping providers, including USPS, UPS and FedEx. Plus, she needed more advanced tools for sales tax collection, since she ships all over the United States.
  • International shipping.
  • Product features customization.
  • Easy payment integration.
  • Good customer support.
  • Good user interface.
  • More standard templates.
  • Easier image editing capabilities.
  • Simpler feature customization capabilities.
BigCommerce is particularly useful for our clients who have advanced e-commerce needs that aren't easily fulfilled by some of the simpler e-commerce offerings on the market. International shipping is the biggest reason, as well as the ability to integrate multiple shipping providers to enable customers to have a choice at checkout. We've been very pleased with Big Commerce's ability to deal with our complicated shipping requirements for both domestic and international customers.
Score 10 out of 10
Vetted Review
Verified User
We use BigCommerce to run our e-commerce web site selling luxury skincare products direct to consumer. It's an easy to use platform. You can run a website without knowing how to code if you need to. Of course the internet marketing department has no problem using the platform but it is also easy to use for our customer service department to manage consumer orders.
  • BigCommerce Customer Support is fantastic.
  • BigCommerce has consistently done upgrades and improvements to their product.
  • BigCommerce is affordable.
  • BigCommerce is extremely customizable and has a lot of 3rd party apps to do almost anything you can imagine.
  • If you're looking for a fully customizable website, this isn't for you. It is an affordable out-of-the-box solution so edits cannot be made to the main code that everyone uses. That said, you can do almost anything with the right theme and apps.
  • The product promotions were lacking but they have updated that this year so this is now a PRO not a con. I expect more promotion flexibility will be coming soon.
  • It would be great if ALL apps were available but it is not the fault of Bigcommerce that most apps are created for another platform first. But they usually get around to making them for BC.
BigCommerce is an out-of-the-box solution for e-commerce. If you don't know anything about e-commerce their program is very easy to use and they provide templates so you don't even have to know how to code. If you do know how to code you can create your own template and customize the look and feel of your store as much as you want. The products are stored in the database so when you want a new template you do not lose any of your product set up. Customer support is always available and very helpful.
February 28, 2024

BigCommerce delivers

Score 8 out of 10
Vetted Review
Verified User
For a DTC online store.
  • Easy to set up new themes
  • Easy to use as an admin
  • Overall fairly good customer experience
  • Product returns are not easy with BigCommerce. They have to be done through QuickBooks.
  • Customer look up doesn't always work like we expect. Often we will find the email address of the customer but not the physical address.
  • Automatic fill-in of state and zip code would be helpful. But we would need to be able to override it.
It all depends on the person who is asking for the recommendation and what their business is about and how it is set up.
Ken Falta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I switched to BigCommerce awhile ago now after attempting to use some other shopping cart sites along with trying to run my own webstore software with not the best results.
One of the things I like about BigCommerce was the fact they have fantastic customer service and were able to walk me through making changes to my domain name and other settings I was not sure on. They also make it really easy to build your site and list products which has made for a nice looking website, but has made the shopping on my site a lot easier for customers which has also helped increase sales which has made a huge difference!
  • The customer support really is fantastic. Even with newbie questions I asked, they were quick to reply with the information I asked for, including helpful links which really made the difference in switching over and understanding what I needed to do.
  • I am really thrilled with the interface and how easy it is to learn to use. From being really easy to create new pages, edit themes, and add new products, the interface takes very little time to learn. The theme editor is amazing with its WYSIWYG-style interface--I was able to create eye-catching pages in no time.
  • The plug-ins you can add to your site are really handy, including shipping and payment processors like Stripe, which has just in itself helped increase my sales over using PayPal only.
  • Another nice feature is the security for your site, BigCommerce is always updating things and trying to make your webstore as safe for you and your customers as possible.
  • So far I have been really pleased with all aspects of BigCommerce and have not run into any problems or things I would do differently. Something small but something I can think of is in the theme editor. It would be nice to be able to add more items to a page, as I kept finding out I was running out of space when creating pages with lots of graphics/links.
I really think that BigCommerce is well suited for most businesses from small, like my company, to much much larger companies. With being able to easily upgrade your account to more features if needed, it makes it an easy choice. Not sure if this is right for you? Well you can have a free trial and check out how easy it is to set up a website and create products, categories, and pages. I really liked being able to do a trial of things to see if it was something I could design a site with or if I would be having issues, lucky for me things seemed fairly easy to use, and after using it for awhile I found that it was really powerful yet something you do not need to be a tech to use. Something I found really handy for my needs is the ability to set preorders so that customers can order items knowing there is a lead time on the item being made. As I make all the items I sell myself, there is a lead time and the ability to add this to the product pages before ordering has made a huge difference as right away my customers know there is a wait for it to be made and they have confirmed by checking off boxes that they know this. There is a TON of options and addons I have not even had a chance to play with yet, but slowly am as I go. Having all this available really makes BigCommerce a good option if you are looking for a place to host your webstore. I would suggest to have a look at their FAQ and Info pages and if you have any questions drop them a message as that is what I did more than once and they were really helpful and friendly.
February 27, 2024

BigCommerce is worth it!

Micah Jewell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is used by the entire organization and one person runs it. Since we are a one-person operation, there are no logistical problems. It gives us the online sales presence we want and need. Because it’s only the me person, bigcommerce makes it easier for me to get everything done without having to outsource.
  • Easy to navigate
  • Easy to design with no design or coding experience
  • Simple to make quick changes as products and sales change
  • Easy to see and process all incoming orders
  • Quick customer support responses
  • There was a problem with one of the designs and I couldn’t get it fixed because it was from a third party
  • I would like to see more free template designs for us small businesses that can’t afford unique designs
  • The app extensions aren’t always easy to implement and are sometimes confusing
BigCommerce is a great e-commerce platform that is suited for the small startup and able to grow into a large online presence. It is easy to use, especially for those of us with no design or coding experience. It allows us to sell all over with ease and trust. I can do everything I need to with all our products and promotions. It can be implemented into different sales channels with just a few clicks. The App Store allows more integrations and expansions. Bigcommerce also allows for growth with varying features that can be upgraded as needed.
Score 1 out of 10
Vetted Review
Verified User
I used BigCommerce for about 14 years and switched to Shopify in October. I can NO LONGER recommend this company to anyone.
  • You get bells and whistles that other platforms charge extra for
  • They support all the different tax rates I need
  • I wish they offered better templates for free; I had to pay extra for a really good retail template
  • I do wish you could purchase other extras a la carte, such as Google reviews
I do not recommend them anymore whatsoever.
January 26, 2024

BigCommerce Success!!

Score 9 out of 10
Vetted Review
Verified User
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and the company has been super easy to deal with. We have been able to take our company's revenue 3x since we have utilized Big Commerce. The website has been able to be developed, and we have received numerous compliments along with positive sales growth.
  • SEO Search Engine Optimization.
  • Online store creation and development.
  • Marketing
  • Tech development.
  • Ease of customer use within certain fields.
  • Cost to customers.
We have been able to utilize the program to create and develop the website. Overall, the ease of being able to create web design has been exceptionally easy for us since we are relatively new to all of this. However, there have been some screens/areas that have been a bit more challenging and require us to do some research/ask questions on how to best proceed forward.
Jana Campbell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Big Commerce for online selling (retail and wholesale orders).
  • The best technical support department ever. Always there to help.
  • Easy to use platform.
  • Many features that can be added without extra cost.
  • Would be great if geo targeting was available.
  • Better integration with Square and Quickbooks would be appreciated.
  • It would be great if the checkout function was improved.
I think it's great for small businesses that don't have a technical department. Most things can be implemented with basic computer knowledge, the Big Commerce Forum, and the help of the Big Commerce Technical Department.
Shahin Dehestani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use BigCommerce as our main website. We switched over from Wordpress so we can finally sell the products we carry in our brick-n-mortar store, online. Not only do we use it for our service-based business at our retail location, but now we can sell products directly from it as well. (hits two birds with one stone)
  • It's very easy to use.
  • The drag and drop interface is well-suited for a non-coder like me
  • They integrate to a lot of other sofwares we use, like Zapier, Klaviyo etc.
  • They're great for hosting hundreds - and even thousands - of skus.
  • Phone support would be a big plus
  • I wish their University was included with your subscription. Instead you must pay for it seperately.
  • Pre-built themes have limits to how they can be coded and customized.
If you have a large catalogue of products, like we do, BigCommerce is a great solution. If you're selling 1-10 products, you might find Shopify or Square a better solution

Also, it's not for businesses that don't sell physical products online. If you have a service-based business, or a course/info business, there are other solutions out there.
Sam Saidman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use BigCommerce to operate our online store, which has been a significant source of revenue and immensely important to how we run our business.. with a huge marketing effort to reach healthcare professionals online with our products. We use BigCommerce to take and process orders, as well as catalogue our entire inventory for public visibility.
  • SEO - fast loading speeds, helps us rank on Google
  • Product customization - allows us to customize templates to our needs to fit all viable information
  • Integration with other platforms - seamless connection to other properties like Google Ads and Analytics
  • Customization is cumbersome and difficult to edit. Looks great, but typically requires costly development.
  • Introducing a new team member to use the platform seems like it would be difficult.
  • User interface is acceptable, but could be improved.
Well suited for running a catalogue website where categories/brands/products don't change frequently. Adding new products is somewhat cumbersome, but overall the experience is fine for maintaining inventory on our BigCommerce site. We're satisfied with how our site navigates and looks today, with lots of hits through search engines, so ultimately we're happy with this platform.
Score 2 out of 10
Vetted Review
Verified User
BigCommerce is our eCommerce platform. We migrated to there from our own proprietary platform after realizing how much easier it was to work with a third party system than trying to maintain our own in-house system. It is our only eCommerce platform, and we use it for all of our websites.
  • Product importing.
  • Strong basic features.
  • Third-party integrations.
  • Transparent Pricing (current pricing is misleading)
  • There's not a huge ability to create custom functionality.
  • I can't share catalogs across multiple sites.
  • I'd love to have faceted search on the lower level plans.
BigCommerce does a decent job with large catalogs of products, though it certainly lacks the ability to customize. Customer service used to be a real strength of the platform, but they've recently gone downhill in that area. On my latest ticket, it took me three weeks to get a response, and the response I received was infuriating (it seems like they had some fine print in the agreement that allowed them to bill me far more than I should have been paying based on what was stated on their pricing page).
Score 7 out of 10
Vetted Review
Verified User
BigCommerce is the foundation of our online business across multiple countries, it provides the base functionality we need to put our products in front of customers in a clear and accessible way. Its powerful API allows us to connect easily to third-party platforms and add the functionality we need to produce a storefront which converts.
  • Integrates with best of breed apps
  • Easy to customise
  • Multi Store front is a game changer
  • Better and easier localisation for stores outside the US
  • Speed - it is not the fastest
  • Make sure that third-party theme developers update regularly and use best practice
  • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
We have found BigCommerce is great for stores of all sizes and is relatively quick to get a basic store to market. There is plenty built into the platform by default, although, some of the features favour the US market and others don't quite work. Product filtering should be included in all but the most basic level, there are apps that can do this but that adds bloat and can cost as much as you pay for BC in the first place. Many of the apps are overpriced for adding some really basic functionality which could easily be included and again each app you add slows down the platform and lowers the store's performance.
Jeff Moriarty | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We switched over to BigCommerce due to new restrictions put forth through Shopify. Shopify began removing products on our website (as well as competitors) that they no longer wanted on the platform. 100% legal products, but seems Shopify is cracking down on what they allow now. Because of that we needed to switch to another powerful platform. BigCommerce was the one.
  • Allows for Custom Coding
  • Built in Apps & Options
  • Multistore Functionality
  • App Store
  • Backend User Interface
  • Community
BigCommerce is the best for growing companies that want more control over their website, but don't have the budget for a fully customized website. It is stronger functionality-wise than Shopify, but not at custom as something such as Magento. I would say that most companies should start out with Shopify, and as they grow, move to BigCommerce.
Albert Reyes-McCarver | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I use BigCommerce to manage our shipping and online orders during our mail order season. The product helps us track orders and seamlessly integrate into shipping while getting preferred rates on postal service.
  • Shipping
  • Automated emails re status of order
  • Integration of other apps like ship station and privy
  • The interface is dated and needs a refresh
  • The Inter app feed isn’t always seamless. Sometimes I need to go into ship station to get it to work vs. just using the dashboard
  • Apps like privy could be more seamlessly integrated into the dashboard to see email performance in concert with the dashboard vs. isolated
It’s great for taking in orders. It is less integrated when it comes to fulfillment.
Score 10 out of 10
Vetted Review
Verified User
We use Bigcommerce as our primary order processing service for our website, It help us to manage orders, create offers and manage customer profiles. We don't to look anywhere else to get the sale data, all are in-build in BigCommerce. It helps us to export all sorts of reports to calculate revenue. It also is integrated with JudgeMe, which gives us feedback from customers everyday. A big chunk of our work has been made easy just because of BigCommerce.
  • Process orders
  • Integration with other tools, such as Unicommerce
  • Export detailed report
  • Enable us to create offers and coupon codes in minutes.
  • Managing customer profiles
  • Wanted feature to track history of wallet amount for a customer
  • Ability to replace orders and process refunds with automation
  • adding more filters to search an order, such as product name,
BigCommerce is suited for organizations who wants to process and manage orders in the most effective way possible. I would recommend everyone to give it a try, it will prove to be one of the best.
Score 10 out of 10
Vetted Review
Verified User
We use Big Commerce for our website. We have so many products that either have size options or core charges and the platform allows us to customize those specifics.
  • Easily Add Pages
  • Simple to enter Products, Descriptions, Photos & Videos
  • Love the professional looking Carousel
  • Sorting products under categories/sub-categories creates a simple search process for potential customers
  • The customization features allows us to tailor the site to us
  • When entering an item and then going to options, I would like the list to stay the way I sorted it originally. Unfortunately, it goes back to the default sort
  • When viewing products, the list seems very random - I would like it to be in alphabetical order.
I believe Big Commerce is well suited for any size company, with any number of products. I just believe it is a great platform and can be customized for any enterprise.
December 11, 2022

Best E-commerce platform

Score 9 out of 10
Vetted Review
Verified User
We normally provide b2c services , as BigCommerce easy to use for any customer so we recommend them to use BigCommerce, we provide them start to end service like theme setup , payment setup , product setup etc. so BigCommerce is one stop solution for it.
  • Customer experience
  • Faster checkout
  • More security
  • Easy admin management
  • Easy catalog ,order management
  • API document more in details
  • Free trial more increase for customer
  • More theme option
I have worked more than 20+ website of BigCommerce, its easy to use for any customer, and their 24*7 support is more helpful than others. BigCommerce admin area is easy to use for any customer who is technical or non technical. For security reasons no one can't modify checkout so somewhere its little less appropriate but its also feature of BigCommerce as well.
Heather Borders | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We utilize it for orders that are placed through our website. We also us MiniBC App for our order subscription program. The main areas I have issues with is MiniBC, limitations when creating sales or campaigns, and the subscription frequency.
  • Eye4Fraud App works very well when identifying fraudulent orders
  • Status of orders
  • Order, reviews, or other notifications
  • Details of the order
  • Reports
  • MiniBC (Subscription App)
  • Sales/Campaigns
  • Website restrictions
  • Discounts/Promo Codes
It is well suited for utilizing for the processing orders from a website. We also enjoy the product reviews that consumers can place for items they have purchased. We are able to create sales and promotions that discounts can automatically be applied to ones cart. The reporting is easy to navigate and pull.
November 30, 2022

BigCommerce Review

Davina Prasad | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Used BigCommerce as a platform for an online store
  • you can call customer service
  • account notifications
  • user interface
  • slow loading
Only use BigCommerce if you absolutely have to, otherwise use Shopify. BigCommerce is outdated, slow, clunky to use and they have a lot of bugs in their platform. For example, they cannot send out billing invoices, if you miss one accidentally, they will lock your store an domain with no warning.
Score 8 out of 10
Vetted Review
Verified User
BigCommerce is used as our main platform for website orders. We receive the orders and can access the customers' order information through this platform. This is also where we can answer questions or issue any refunds needed. We also can create our discount codes, promotions, etc. though here. This product is perfect for our business and is extremely user-friendly.
  • Marketing Codes
  • Customer Order Information and Details
  • Ease of Answering Customer Questions
  • Ease of Inputting Customer Orders
  • Notifications - once you read, it would be nice if they could be marked as "read".
  • The discount codes, it would be nice if there were more options to choose from for narrowing down specifics for uses and maximum discount on dollar amounts.
  • Ability to make more fields mandatory at checkout.
When I first started using the BigCommerce platform, it was so user-friendly! Again, it was very easy to use and figure out right away. I had no issues with finding where everything was and it is organized in such a way, that it made sense where to look for something. I also really like the customer order layout as we have to issue refunds a lot and it's very simple.
Score 7 out of 10
Vetted Review
I'm a web developer that specializes in e-commerce. I regularly help clients open new stores on BigCommerce or migrate their stores from other platforms to BigCommerce. It's especially good for B2B businesses and those that need multiple storefronts. The headless option makes a great pairing with WordPress, which gives customers more design control over the informational aspects of their e-commerce stores.
  • B2B / Wholesale Tools
  • Multistore front for sharing a catalog between different stores
  • Product Filtering
  • Customer Support
  • Adding custom properties is extremely limited compared to other platforms.
  • Some files can only be modified offline are requires a bunch of command line stuff.
  • The Page Builder is lacking especially when it comes to custom fonts and styling.
The BigCommerce platform is well suited for small retailers with simple needs, especially those that would work well on an out-of-the-box theme. There are also great use cases for B2B / wholesale situations. If you run multiple online stores, but share inventory, you can use the multistore front feature to make managing them easier. Not a great platform if you have highly customizable product page needs or if you have a large demand for custom development. It's not that custom development isn't possible, it's just more time-consuming than platforms like Shopify, so it might cost you more in development costs. Their pricing model and no transaction fees are a big selling point. Also, the out-of-the-box integration with other shopping channels like eBay is a bonus for those looking to do omnichannel commerce.
Score 10 out of 10
Vetted Review
Verified User
We need a flexible e-commerce solution that's easy for our internal users to manage, integrates with a wide range of 3rd party apps, and most importantly can provide a fantastic experience for our customers. We sell in multiple regions around the globe and need the flexibility to manage and serve our stores to different regions, currencies, customer groups, and product portfolios.
  • Customer Experience
  • Range of integrations
  • Support and service
  • Flexible development environment
  • Tax inclusive/exclusive pricing by region/currency
  • More checkout customization
BigCommerce is a fantastic solution for a growing medium-sized e-commerce focussed business. It's great from an administrative standpoint with an easy-to-navigate interface and huge feature set. We compared BigCommerce to Shopify, Woo Commerce, and Sana E-commerce. The amazing personal service, robust feature set and continually developing product roadmap sets BigCommerce apart from the crowd - it's that sweet spot of "just right" for a fast-growing business: not too big that we don't get attention and not too small that it constrains our ambitions
Paul Francis Jones | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Our eCommerce website platform needs to be willing to work with hemp-derived products, and BigCommerce is one of the more well-known platforms in that arena. Honestly, in the last couple of years, BigCommerce hasn't really been my first choice, but again, when you're working with products derived from federally legal hemp, your choices are very limited. Having said that, I've been very surprised with how far BigCommerce has come in the last couple of years, specifically the Page Builder, which essentially allows you to select a free template, and customize it in a drag-and-drop environment, and if you have the time and ability to do that, Page Builder essentially negates the need for a paid, premium template. I would also say adding and editing products, and building out promotions, and customer groups are very easy in BigCommerce, and more robust than the other platforms I previously preferred to work with.
  • Page Builder
  • Promotions
  • Products
  • Order data
  • Complicated product imports/exports
  • Theme updates
BigCommerce is one of the better platforms, in our experience, when working with hemp-derived products like CBD. As a person with ten years in eCommerce, again, I'll say that my previous experience with BigCommerce was neither good nor bad, I'd best describe it as average, and not very memorable. In recent years though, BigCommerce has grown, and become easier to use, and if you're in an industry that a lot of other platforms define as high-risk, BigCommerce is, in my opinion, the best and most robust eCommerce platform you're going to find. Even if we stop talking about hemp-derived products, and go with any other industry like t-shirts or outdoor living products, the improvements on both the front-end and back have made BigCommerce a legit option, comparable to the best eCommerce platforms available.
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