BigCommerce Reviews

If you are looking for a one-stop-shop for an e-commerce website, then look to BigCommerce for a solution which you can build yourself without knowing how to code. You may need to copy and paste some scripts to get bells and whistles incorporated into your website and if you can't figure it out yourself, the BigCommerce support team is right there to help you via chat whenever you need them. If you have a super small shop with only a few items, BigCommerce may be overkill but if you plan to grow your product offerings, then it may be worth considering.

If you have a large existing product catalog to import, BigCommerce can get you up and running VERY quickly.

If you need a very large amount of customization of your website, BigCommerce is not for you. Their framework is great, but not every part has the ability to change.

I think BigCommerce is especially well suited for those selling an item with choosable features (color, size, etc). It handles these listings easily and makes everything run smooth for both customer and company. I think it is less suited to companies that offer VIP rewards to their customers, if these rewards are based upon anything other than a % or $ off per order. We have a structure where customers can receive discounts to purchase items at a certain % above cost, I have not found a way to build our rewards system within the program yet.

It's easy to get started with Big Commerce, and the price is right at the beginning. Once I realized how detailed I could make all the listings I didn't really have a good plan in place. It's fairly difficult to change the pricing on each listing, the way I have things set up, but it does allow me to tack on extras, and charge the correct amount.

BigCommerce is well-suited for scalability. As our company and SKU count grow, we know that BigCommerce will be there to support us and give our customers a top-notch buying experience. Since the bulk of small and mid-size businesses do not have the capital to invest in development, I'd like to see BigCommerce spend more time building out their core feature base. Interfacing with experienced retailers (brick and mortar, catalog, and e-commerce) which will help determine the core feature set that BigCommerce should have.

Well suited to eCommerce teams that are the ones who primarily update the site. They should have a limited amount of technical knowledge, but by no means need to be developers. The platform is great for small to medium-sized businesses that are growing. It works well for businesses that want to have plug-ins and best-in-class features, but not for companies that are so big that they would be better suited to build solutions in-house.

BigCommerce works really really well for us being an online retailer. It is easy to use, integrates well with third-party apps for integration into accounting, shipping, etc. However, for anything other than product catalog and retail, it is maybe not the best option. For example, if your company offers services and not simple products I don't think this would be the best option.

I think for a small, mid or large size business without much customization that BigCommerce is a great out of the box solution. It has a lot of value for the price. I think that there are cases where BigCommerce is not as well suited. It seems like in the help forums that people struggle with presenting different options to different users and sometimes come up with the solution of purchasing multiple storefronts for subdomains or for a wholesale vs retail site. I think that the more customization a customer wants the more they need to hire outside help to find a solution.

BigCommerce is best suited for online only stores because even with our integration with AmberPOS, transactions need to be imported manually (by me). To give you an example of when this causes problems, let's say I get off work on Friday and return Monday morning. Because the transactions are not imported automatically, any products sold will not be deducted from the bricks and mortar AmberPOS. This means that walk-in customers can come in on the weekend and potentially buy the product that was originally sold to someone else online. When I come in on Monday to pick the order, the bottle that was sold on Friday online is no longer there, which means I need to reach out to the online purchaser and explain and potentially refund or do an exchange, which is not a great experience for anyone involved. This is probably the most frequent hiccup I experience, and I'm not sure there's a perfect solution that can handle both bricks and mortar and online storefronts that pull from the same shared inventory.

Templates are excellent, checkout is terrific out of the box, and integration with Amazon pay makes it easy for customers to give me their money. Ability to plug into various apps without having to modify the templates by hand is a bonus. Download the app, install, everything is good. Addition of multiple product images to product pages is easy to do at once but needs a little help sometimes as BC does not remember I clicked on the radio button for "Main Image" and sometimes does not save the image title on the last image.

I think anyone who thinks they will make $100 or more a month on their online store would be a suitable customer for BigCommerce. You do have to have some computer/online skills or someone on your team who can handle the day to day operations, so if that isn't your thing, I wouldn't suggest it. I would suggest BigCommerce over Shopify or GoDaddy any day of the week having used all three.

Great for use in most sectors of retail. Not sure how well it works for an informational product, but it can host PDFs and other documents that can be accessed by customers. Highly recommend spending time to familiarize yourself with many of the product options that you can create to make the system adapt to your needs. Very versatile once you have a grasp of what core needs your business has, and the way you can make BigCommerce adapt to those needs.

For me running a micro-shop from a home-based office, it is the perfect solution for a single member-managed LLC to be fast and efficient with updating the shop and handling the fulfillment of orders for our products quickly with ease during some peak times. It can be useful for large companies as well who have hundreds of items that need to be easily managed under a single easy to maintain the solution.

BigCommerce is an excellent e-commerce platform. If you are a small to mid-size company, implementation of an e-commerce site with BigCommerce should be a breeze. I personally have a good bit of custom web-building experience, but the team I deploy to do the day-to-day BigCommerce functions are website building novices. They have little or no problems working with the platform.

BigCommerce offers far more customization options than many other platforms including: Magento. BigCommerce is a hosted solution, which is great for new businesses and immediately sets you up with minimal expenditure, saving on hosting, maintenance and update expenses. Bigcommerce’s single page checkout has also proven to increase conversion rates up to 12% by making it simpler and faster for customers to make a purchase. BigCommerce's track record of an unbeatable 99.99% up-time is matchless. BigCommerce offers a variety of features and add-ons, such as an included mobile site, that make it easy to update and tailor your site to suit your needs.

Mid-sized and growing businesses benefit greatly from BigCommerce because of it's wide array of options. The built in features are intuitive, so at it's core as an eCommerce engine it is easy to use. From there, there's lots of different options to help businesses grow--from analytics, to abandoned cart emails to Google shopping feed, there's lots of options that allow for businesses to grow.

I switched from retail and wholesale to just retail, and had left something marked wrong that caused me problems in the retail portion. I chatted with customer service and they quickly found the issue, fixed it, and clearly communicated what had happened without making me feel stupid for the user-error.
Running a wholesale and retail combo took a lot of set-up and they tirelessly walked me through each question. They have tutorials but are still happy to help any other way.

BigCommerce is great for the majority of merchants. It is great for new merchants as it provides a simple, intuitive backend with powerful tools right out of the box. Also, the themes are great for merchants that don't have a large budget. The platform is great for growing merchants as well, as there is a number of great tools and apps that can be added to further enhance the user experience and merchant capabilities. Finally, it's also a great option for established, enterprise stores that want the security and peace of mind that a SaaS platform provides. The open-API structure also allows the platform to be extended in a number of ways to further support merchant needs.

Where the platform comes up short for merchants would be merchants that want ultimate ownership of the product. If they have an internal development team they may not want a platform that doesn't give them ultimate access to every part of the infrastructure.

BigCommerce is great for all types of stores, especially Wholesale. They allow you to be able to hide your product prices for users that are not logged into your store or have not yet created an account. This protects us wholesalers from retail consumers being able to see what the product they purchased at retail price would cost at wholesale. This protects our end customer, the retail stores.

BigCommerce is definitely e-commerce focused. The content side is a little underdeveloped, but the product functionality is one of the best I've worked with. If you have a website with a lot of custom product options, I would suggest BigCommerce product options, option sets, rules for those options, and the automatic SKU builder based on those rules and options are vital tools when building out the products. The ease of bulk editing (both in-browser and in through the export/import feature) means you can make changes to large groups of products quickly and efficiently, and you won't have to worry too much about incorrectly hashing your data.

Shopping cart works great but we need more interactive features.

Good for mature e-commerce businesses looking for a hosted platform.

This platform is great for small companies with small footprints, not so much for the larger companies. Easy to use, and change information quickly, such as seasonal products or items. Hard to set up reoccurring sales such as monthly boxes or subscriptions.