TrustRadius
Bigcommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.https://media.trustradius.com/product-logos/4K/PR/JWFGT6XQZWTB.JPEGBigCommerceA 10 Year Take at BigCommerce2019-05-17T16:17:54.957ZBigCommerce (BC) is utilized as the end user website and the administration functionality in its entirety. Fortunately, BC has partnered with several software providers for expanding and enhancing the functionality to assist with bottom level email integration, calculating tax revenue and required tax payments, order processing gateways, shipping integration tools and many others that I am confident we may or may not use daily.
BC is not an inexpensive approach to E-commerce. We receive several solicitations monthly for other shopping cart providers. But when your store has over 20K items and we continue to increase these product offerings daily, the burden of switching becomes a task not worth whiteboarding.
The most important value of BC is their dedication to uptime and addressing service interruptions timely.,Excellent Product Support
Dedication to Site Availability
Communication of Enhancements
Open for Reccomendations,More Dashboard Customization
Open Fields for Mapping Data for Imports
Enhanced Global Editing,10,On-Site SEO
Scalable
Customizable (at a cost),$1 to $10 million,10,To follow up in my opening comments, BC offers vetted and premium partners that support the open APIs. We utilize many of these applications for different functions. My general approach to this App (API) integration is it simply accomplishes the task at hand in a digital arena versus the necessity of a physical presence includes additional costs beyond the APPs monthly commitment.,Dennis HaddixBigCommerce: Probably the Best eCommerce Software ... Ever2017-11-17T14:29:00.812ZOur agency 5874 are BigCommerce, Shopify, WooCommerce accredited. However BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands. The platform is easy-to-use, migrations are seamless and the cloud-based SaaS solution eliminates the hassles and costs of merchants managing a self-hosted platform, letting them focus on growing their business, with the added reassurance of PCI Level 1 compliance with automatic security updates as standard.The ongoing 24/7 support is the best we have come across in the business, as is the 99.99% uptime, with a track record of high-peak seasonality uptime ... even during Cyber Week.,Unparalleled Features
Lightning Fast
Rock-Solid Security
Bullet-Proof Reliability
Infinite SaaS Architecture Scalability
Robust & Future-Proof
Low Total Cost of Ownership
Best in class for mid-market brands,Designers might crave more freedom for customization
Developers might take issue with the fact that it’s not open-source
BigCommerce is still gaining it's reputation as being a viable options for enterprise-level eCommerce,9,The cost of ownership using an on-premise solution is far greater than a scalable, Software-as-a-Service (SaaS) platform.
BigCommerce offer hands-on catalog transfers for merchants with existing stores. This is unique within the industry and is a major benefit of building on BigCommerce and has saved us countless hours.
BigCommerce offers the right solution for merchants’ unique businesses with third-party apps and integrations, making it one of the most versatile in the market today.,Not available,9,BigCommerce open API infrastructure has enabled us to create custom integrations, built around our client's requirements. An example of this is: Charlie Bears who came to 5874 for three new BigCommerce sites: UK, Australia and USA. Our team custom built the new websites with integrations with Linnworks and ShipStation to help with fulfilment, while Vend was introduced to give them stock visibility across all three sites as well as the museum in Cornwall.,Shopify, WooCommerce and Magento Open Source,15,15,https://www.5874.co.uk/work/charlie-bears/
https://www.5874.co.uk/work/chickidee/
https://www.5874.co.uk/work/yumi/
https://www.5874.co.uk/work/seriously-silly-socks/
https://www.5874.co.uk/work/lisa-kay-london/
https://www.5874.co.uk/work/sole-bliss/
https://www.5874.co.uk/work/duke-of-uke/
https://www.5874.co.uk/work/want-that-trend/,In order to build a site that was a content-led eCommerce platform with full CMS control, the only solution was to relaunch the website on WordPress with commerce powered by BigCommerce.
Integration: with BigCommerce, WordPress and third-party extensions,Multi-Currency
Multi-Language
Multi-Site,10,Yes,Price
Product Features
Product Usability
Prior Experience with the Product
Positive Sales Experience with the Vendor,We undertake the same selection process every time; a full and thorough discovery workshop session will determine suitability and exact requirements for each and every project.,Implemented in-house,Yes,Marrying internal/legacy processes to online,10,No,Yes,In the very unlikely situation (industry-leading 99.99% uptime) that the platform was to go offline for essential maintenance, we have always been alerted well in advance of this happening so we can plan accordingly.,9,Highly intuitive control panel
Very fast server and page loading speeds
Flexibility in switching themes
Ease of integrating 3rd party apps,More limited app store than some competitors
Complex terminology
No mobile app,Yes,10Francis VassalloBigCommerce Offers Big Benefits2019-05-02T19:47:34.839ZOur team offers web design and development services to different businesses. When it comes to eCommerce projects, our go-to always ends up being BigCommerce. It's perfect for businesses experiencing rapid growth that need an engine that is intuitive while also allowing for customization. We pair it with a CMS to offer the best of both worlds so that our clients can use it to grow with them.,Included Apps
Versatility
Speed,Out of the box customization -- when it comes to themes, there is definitely a benefit but the design does not allow for much customization and comes with bloated code which is obviously bad for SEO.
Overwhelming number of product options -- If turnover happens often with products, the amount of options and inventory tracking can be overwhelming and confusing for clients.
Cart design customization -- we often feel a little bit of a pull with the lack of customization that we are able to do with the cart page. Although there's not much to change, offering a different look and feel would be helpful to our clients.,9,Client who was able to expand into a whole new business due to the growth of his first store
Increasing average order value
Streamlining operations,Not available,9,As a web design firm, we use the open APIs and available integrations to create even more custom functionality and design for our clients. We include a CMS in our process and use the API calls to link the different pages. The integrations are great and allow for a lot of different functionality, from marketing to subscription.,Magento Open SourceTessa WuertzLove me some BigCommerce!2019-04-30T13:39:48.411ZAs a Digital eCommerce Agency, BigCommerce is one of the key eCommerce platforms that we work on. We build custom websites for our clients on the platform. We also provide support via updates and upgrades from Blueprint to Stencil. They are one of our top partners who we collaborate with to drive mutual business back and forth.,BigCommerce offers a great feature set out of the box.
BigCommerce is very collaborative and open to feedback as a partner on anything that they can improve on.
They are a super strong SaaS option with superior up-time and built-in security.,In sales, if someone that is a customer needs to up their plan based on order volume, etc., they have to start a whole new contract term. Should offer in-term price adjustments.
As a partner, we would love some kind of credit for the deals that we brought in or that we help close.
Continue to add more benefits to the enterprise package to encourage merchants to self-select enterprise vs being placed in it due to sales volume.,10,As a partner, they have helped drive consistent new business to our studio.
They have increased our net monthly income through their commission structure.,Not available,9,Our developers are able to tap into the open APIs to build custom features and connections to 3rd parties that provide a custom user experience that previously has not been available.,Shopify Plus and Magento Commerce Cloud (formerly Magento)Sean CallihanBigCommerce as a Catalog Site2019-02-08T02:19:14.575ZMy agency has a client in the high-end consumer electronics industry. Though they don't sell directly to the consumer (they are an importer and distributor), they wished for a site that made an easy catalog for the consumer and a Purchase Order builder for retailers. They also had a number of other "wants" such as an integrated blog, pricing and options models, and tiered pricing. After examining multiple platforms, we decided the most professional-looking and functional choice that checked most—if not all—the boxes would be BigCommerce. As the scope of the project began to shift slightly, we decided the best option would be to stick with Pro and then upgrade to Enterprise down the line. For the client, we gave them control of the site, but have stayed on to make any changes or updates they need us to. So, though the client has the ability to make the changes, my agency still actively manages the content and functionality of the site on a daily basis.,Simple Design. Using the template files provided, it is pretty simple to build an attractive and functional site with minimal coding. Our developers still needed to make a number of specific changes to the code, but much of that was due to this specific product. So I wouldn't say you could build the site without a coder, but if the product and design are simple, you shouldn't have to rely on a developer to create the site.
Product Functions. The bulk import/export function is useful and not too finicky. I especially like the in-browser Bulk Edit function that is similar to a spreadsheet. (Unfortunately, this function is limited in the number of options, but it is still more convenient than exporting, editing, and then reimporting a .csv of products). Also, the product options, pricing rules, and facets are very useful.
Ease of Updates. The back-end menus are pretty self-explanatory, and some options that are used more often are broken out to make them easier to update. The Home Page Carousel, for example, is nested right under Storefront, making it quick and easy to navigate to. This is convenient, especially when handing the reins over to users who are less familiar with site architecture.,Image Directories - Oddly, BigCommerce has at least 2 sets of image directories: One for Products, and one for content and everything else. This is awkward because it means uploading the same image twice (to use a product image in content) or pointing the source to the product image URL. This may seem nit-picky, but a unified depository for images would be very helpful.
Product Options don't have an AND feature. Again, this may be nitpicking, but when building product options for pricing and availability, there is only an OR function. Having an AND function would allow much more versatility in the options for each product, and would save time and energy when building out the products and their options.
Different Wysiwygs for blog pages vs everything else—the Blog/Content/News uses a different Wysiwyg/text-editor than the one used for product pages and other site pages. This is quite irritating as the one used for the blog has fewer options than the one used for everything else. Ideally, the blog would have the same (if not more) functionality than the product pages, but this is not so on BigCommerce. This necessitates a lot of custom CSS on the content side.,7,Online Store,The main purpose of the site was to be able to highlight individual brands and products. There wasn't a direct ROI associated with this project: the BigCommerce site would be helpful in having a more efficient way of getting information about products (and hopefully increase sales through our retailers).
The site also serves as positioning for future endeavors. Currently, orders and payments are more old-school: through the phone or fax with purchase orders and invoices. In the future, we hope to move all of these transactions online, allowing our retailers to purchase large and small orders through the website instead of faxing, mailing, or calling in.
Currently, product inventory management, shipping, and other systems are sequestered to their respective silos. It is our hope to bring inventory management and shipping into the website in the future for a more streamlined, single-system process. Due to a myriad of issues not related to BigCommerce, we are postponing that part of the project until a later date.,Magento Commerce Cloud (formerly Magento), WooCommerce, WordPress, Squarespace and Shopify,$1 to $10 million,B2B,Yes,Price
Product Features
Vendor Reputation
Third-party Reviews,One of the main problems we ran into after we had started the project was learning that assets (images, videos, and content) are not shared between the website/product pages and the internal blog pages. We had thought it was one integrated system, which would allow us to use product assets in the the content section and vice versa. If we had to do it over, we may look at other platforms that have a more integrated DAM/CMS or see if there was a separate program/stack we could onboard during the dev process.,Product onboarding is quite easy in BigCommerce. Also, variants/SKUs are pretty easy to integrate once you get used to the system.
The Themes are quite well designed to make a good looking, meaning you'll need to spend less time changing CSS and HTML to make the site look great.
BigCommerce has a decent library of integrations that make expanding the functionality easy. Having internal access to these modules means less research and 'hunting' for the right plug-in/extension.
The navigation in the back end is structured in a simple and easily understandable tree. The structure of the option tree makes the workflow faster, and that's a very elegant touch.,Product Options/Option Sets require a bit of a learning curve at first.
Handlebars are a new "language" to learn. Though it is useful in BC development, it is another unique coding language you have to get acquainted with before making substantial changes.
Acknowledging that BigCommerce is not a content platform, nor does it claim to be, BigCommerce's internal content system is not well implemented. The WYSIWYG (different than the one used in product & site pages) is not very effective, the images aren't shared between the content and product images, and there is a lot of functionality that could make BC much better. I would love for BC's blog and the rest of the site to share resources, so I wouldn't have to re-upload images to use them in the blog side, or relevant articles would show up on product pages without having to hardcode them into the product description.,8Scott Walker
Unspecified
BigCommerce
143 Ratings
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