TrustRadius
Bigcommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.https://media.trustradius.com/product-logos/4K/PR/JWFGT6XQZWTB.JPEGFollow Up BigCommerce ReviewBigCommerce is our web solution for an e-commerce website. It is the backbone of this operation and has been a huge improvement from Squarespace which was where our shop resided prior to the transition to BigCommerce. At this point, we use BigCommerce and applications associated with it like Shipstation which handles our fulfillment and logistics side of the operation which allows us to quickly pack and ship orders we ship with USPS thru our Stamps.com account that is connected to Shipstation for postage. Beyond this, we've recently incorporated Eye4Fraud Application which offers services to allow us to process more orders that we may not have accepted without their insurance against fraud on the orders they approve. Having more eyes looking at our transactions for fraud is piece of mind and this application has cut back on the amount of declined orders which led to increased back and forth with customers as to why their transactions failed. International orders were problematic for individuals running their credit card multiple times with money hanging between them and their bank for days until the banks put the declined funds back on the customer's account. It allows us to process more orders we may have otherwise declined.,Organization of Orders Organization of Products Easy to use interface that can be changed with different templates and layouts. BigCommerce prices their products on your yearly sales, so they help you with a lower cost if you are small and increase the price as you grow and succeed. BigCommerce has great support that is available most times when you need them via chat almost instantly.,I've had an ongoing issue using FireFox as a browser where the Shipstation application will not launch, so I'm forced to use Safari to process the logistical side of things. It's worked out for the better in some ways as I can review other details in Firefox like looking for previous orders from the same customer while working simultaneously with Safari to generate a shipping label. Having better support to help me fix the Firefox issue would be appreciated rather than blaming Firefox for the problem. At one point there were changes made on the backend of BigCommerce that the template we were using no longer supported. BigCommerce engineers helped with the transition however we can't manipulate the (Custom) option sets they created as they don't appear under our options or option sets. This means we have to create new ones ourselves if/when we want to manipulate the fields. So their fix isn't really a total fix, more like a band aid. From time to time the statistics stop working or are delayed, that's really the only ongoing issue which occurs sporadically.,9,Our business has grown year over year using BigCommerce and has had a very positive impact on ROI We've seen our conversion rate grow once we dropped the free theme and upgraded to a paid theme for the visual experience for our customers. We only made this change in June but the conversion rate chart is on a steady incline since the upgrade. Free themes may be a good place to start out but once you get the kinks worked out, you should look for a better front end by getting a paid theme. We are more streamlined for larger volume days in terms of managing the fulfillment side of things and BigCommerce keeps everything organized very well.,$100,000 to $500,000,10,We use a variety of products from third parties, Mailchimp, Hotjar, Elfsight for Instagram integration, Shipstation for logistics and fulfillment, and Eye4Fraud for fraud security. We can manage these applications thru BigCommerce directly or thru the website dedicated to the applications themselves depending on the level of integration that BigCommerce has with the 3rd party software.,WooCommerce, Squarespace and ShopifyOver 10,000 products? BigCommerce can handle them with ease.BigCommerce hosts my e-commerce website. It is used primarily by the sales department. BigCommerce allows me to host a customized e-commerce website with thousands of auto parts for a reasonable price. I chose it because they offered easy importing and exporting of products via a CSV file.,Handles large numbers of products very well. I have over 10,000 individual SKUs in my store. They charge by sales volume. I have a large catalog but low sales volume so this works well for me.,Integrate a Google Shopping feed tool. I use Sales and Orders to feed my products to Google now but it is not very good and does not include all BigCommerce fields. Add search by SKU number exact match in the product area. Add ability to customize search behavior in the website header search tool, such as exact matches, AND, OR, etc.,8,We are now attracting more local customers because our website is showing up in their Google searches. We can now direct customers who call us to our own website for purchase and browsing. We used to only have our products listed online on eBay. I love offering customized discounts. BigCommerce makes it easy to customize any aspect of a sale or discount code.,$1 to $10 million,7,My developers used the API to provide a custom search tool. I sell auto parts, so we needed a search filter for Year, Make, Model, and Engine. In the future, I would like to use the API to download orders to our local inventory software, as well as perform other product editing functions.,WordPress, Volusion and ShopifyBig Commerce is the Best E-Commerce Platform for In-House Business Website Management!BigCommerce hosts the company's main e-commerce website. It is used across the whole organization. It is the main sales platform.,BigCommerce is easy to set up and use. BigCommerce has excellent customer support. BigCommerce integrates well with many apps. BigCommerce offers many payment options. BigCommerce integrates well with other sales channels.,I have issues with the blog commenting and page commenting that have never been resolved. I'd like to see that done better. That's my biggest complaint. Analytics are a little creaky. It's a little hard to access and interpret some statistics, and I don't find the admin interface to it particularly easy to view/use. Having my business email hosted at Big Commerce would be a really nice addition. Being able to do all my accounting through BC would be great too, so I wouldn't have to pay for additional software to handle my business.,10,It allows me to manage my own website without depending much on developers, which is the main reason I went to BC. That is a huge savings in time and money. I can't say that BC has helped me increase traffic to the tpet.com website (as opposed to other platforms I have used--Magento, WordPress, custom). I can't say that it hasn't, though, either. I can't differentiate BC impact on that versus other factors. I know that traffic is a lot less than it used to be, but that's probably not the platform's issue. Nevertheless, I can't say that BC has helped me with that, either.,$20,000 to $100,000,10,I don't know what an API is. If your question had used the words instead of the acronym or had explained it briefly, I could answer this question. Maybe I don't use that.,,Store setup Product management Page-building,Organization of products in the admin. No way to make folders of products; it's just one big list Shipping options on products that have both downloadable and shippable components. Analytics are not as easy as they could be.,Yes,10Growing BIG with BigCommerceBigCommerce is being used as our online selling tool across our organization. It syncs to our Amber POS system, making inventory control easy. We have been a brick & mortar store for years and just launched our site with BigCommerce a week ago, finally making our products visible to the online audience.,Connectivity! BigCommerce has a variety of partner apps that work together seamlessly. They really do a great job with integration. Simplicity! I am new to building a website and could not be happier with the amount of instruction given on how to complete all sorts of tasks. I love the WYSIWYG editors, constantly ensuring that my listing and emails appear exactly as I expect them to. Info! BigCommerce does a remarkable job at providing endless sources of support. There are documents and step by step instructions for virtually any feature available! Live Chat! BigCommerce offers a 24/7 live chat feature where support reps can help you to diagnose and fix any number of technical issues that may happen. They are knowledgeable, patient, and friendly!,Transparency. BigCommerce has great connectivity and integrations, but connectivity with my Amber POS leaves me with many hiccups. I think BigCommerce should look into their 3rd party integrations and make sure to let customers know which features don't sync. I have two stores, but the connectivity between Amber and BigCommerce pools my two store's inventory into one inventory number causing some confusion as to which store to pull the item from, etc. I realize this has more to do with Amber POS than BigCommerce, but if I knew to connectivity was so limited, I might have looked for a different program. Training/Idea Sharing. BigCommerce reps on live chat are mostly very helpful. I have had an instance where a rep had no solution for my problem and recommended I get IT help, only for me to talk to another rep and get a fix for my issue within 5 minutes. Maybe some sort of database where reps can type in a brief description of the problem encountered and the fix found, that way if another rep encounters that issue, he/she will have some known fixes to try.,10,We've attracted more site visitors We've increased the number of transactions/order We've lost some money on shipping We've increased our average order value,Not available,10,Honestly, our APIs are handled by a member of my team. I know we use a few, but I am not sure which ones and their functionality.,Magento Commerce Cloud (formerly Magento),4,,Using the mass edit/upload feature to bring our products over from our POS into BigCommerce saved us so much time and energy! We love the variety of templates offered. The homepage has a huge impact on how a potential customer sees your company, by working with the Cornerstone template, and editing it to suit our needs, we were able to create a site that looks great and is user friendly. Another feature we use often is the coupon manager. Being able to offer specific coupon code discounts to customers has had a big impact on our customer service. Instead of just offering apologies in cases of damaged shipments and the like, we are now able to offer shopping discounts on future purchases. This helps us bring some convenience back into the mix when a customer might otherwise feel neglected or unhappy.,Our POS system is a bit outdated and is not very mobile. I used to occasionally have customers contact me outside of our normal business hours wanting to know our stock on certain items, and I was never able to give it until I was back in the office in front of our in house system. Now, I can just check the stock via BogCommerce! It may not seem like much, but this has saved a handful of sales while allowing me to feel more sure about what I have available. When we first signed up, we had no idea that with just a few clicks, we could have our entire catalog uploaded to social media. The majority of our customer base hangs out on platforms like Facebook and Instagram, so this connectivity provides a prefect opportunity for us to expand our sales even more.,We plan to connect our store to Ebay in the future, which BigCommerce can help make much easier with its integrations. We have plans to use BigCommerce's connectivity with MailChimp to start a monthly newsletter as well as other email campaigns.,9,No,Price Product Features,We would honestly just skip all the hassle and go with an ERP. BigCommerce is an excellent tool, don't misunderstand, it's just that the amount of things our company specifically needed to update would've better been taken care of by one program rather than many programs with lacking connectivity. We need better inventory management, a POS for our brick & mortar, an eCommerce platform for our web store, as well as a CRM to keep track of our customers and leads. BigCommerce helps with some of this, but not all.Big Commerce is Great!We use it to sell our products on the internet. It helps with the mechanics of an online store.,Big Commerce websites can be customized within the themes that are selected. Big Commerce does most of the website work for you. You just plug in your own products, photos and pricing. Support has been excellent. Many times I'm working at odd hours and they are always available. Customer support seems very knowledgeable and I haven't been frustrated with their answers the way I am with other companies. Pricing at the beginning is very reasonable. After you get bigger it kicks in more, but by then it's not so much of a stretch.,I think the menu system could be a little more clear. I usually have to click on every single heading before I find the right one that I want to use. I've never been able to figure out if I have people signed up for the blog in Big Commerce. Because of Facebook, I don't really use it, but I have no clue if I'm letting down valued customers. We don't get updates about new apps that are available. One app that I used for a bit then just disappeared with nothing else to replace it.,8,It has reduced our costs per sale over the fees we pay per sale elsewhere. It allows us to show more products for one price. Which is really fantastic in my book. It makes me wish my Etsy site were as price effective and easy to customize listings.,$100,000 to $500,000,9,I don't know what open API or existing integrations means for me. I think I don't use them.,BigCommerce Saved Us Big Time!We moved to BigCommerce in response to the sunset of Magento 1. After trying and failing to implement Magento 2 Community Edition with the features we need, we decided to look elsewhere. The final decision came down to Shopify and BigCommerce. BigCommerce was more responsive to our enterprise needs and won the day. We manage our entire operation of a catalog and 6 e-commerce sites from our ERP (Mail Order Manager). With minor custom code, we were able to implement BigCommerce rapidly and painlessly.,Stencil-based themes gives us a fast and efficient front end. BigCommerce's uses of tokenized payments is much more secure than Magento 1. Big Commerce's support team responds rapidly to our needs (but we've barely needed them!).,I look forward to seeing the BigCommerce universe of apps grow. Although Stencil is a fast and efficient responsive theme, we'd like to see more options for customizing the home page without engaging developers.,9,We've already seen an increase in mobile use of our sites, this has increased conversions overall. We've been able to handle the move to BigCommerce and maintain the new sites without adding any employees. It's very early in our implementation, so true ROI numbers are not available. However, all signs point to BigCommerce being an excellent choice, even over the free Magento Community Edition.,$10 to $50 million,10,We are using the API to download orders, customer information, and tokenized payment methods into our ERP (Mail Order Manager). We also use the API to synchronize purchase orders, inventory levels, and product status to the BigCommerce backend. Once an order is processed and shipped, we use the API to push the order status and tracking information to BigCommerce.,Shopify Plus, Magento Commerce Cloud (formerly Magento) and Magento Open SourceBigCommerce was the right choice for our established, yet continually growing businessBigCommerce is our global eCommerce platform for 7 eCommerce sites. This includes 5 currencies and 4 languages. The eCommerce team manages BigCommerce. It addresses our need for a revenue-generating eCommerce platform, serves as our brand flagship store, and is the keystone to our company-wide marketing activities. Brand campaigns and product launches originate on our BigCommerce storefronts. The success of our website is indicative of the success of our company as a whole. Our site allows us to gauge demand and customer concerns quickly after launch and before most retailers carry our products.,Customer service and account management. Easy to use admin portal for business users. Easier to customize than the competition.,International: multi-language/multi-currency. More robust coupon/promotions engine. More robust reviews experience.,8,Lower development costs. Higher conversion through one-page checkout. Quicker go to market.,$10 to $50 million,8,We utilize an API integration with our OMS, ERP, and PIM.,Shopify Plus, commercetools, Salesforce Commerce Cloud and WooCommerceI love BigCommerce. Given the chance to change platforms, I would hands-down go with BigCommerce again.We use BigCommerce as our main eCommerce solution company-wide. It does an excellent job of streamlining our online retail sales by integrating apps such as Connex for Quickbooks, inkFrog for eBay, and ShippingEasy to make our sales flow more or less automated. Which is a huge plus for us as we are a small sales team so our employees fill many roles and having everything run through BigCommerce in a more or less automated fashion allows for more time to accomplish our other tasks.,BigCommerce has a very easy to use user interface. Especially with customizing the themes. I am not a web developer so it is very helpful for someone with little experience to be able to put together a well functioning, aesthetically pleasing website. BigCommerce customer support is awesome. They are always very easy to get a hold of and always knowledgeable. The BigCommerce development team is also really good at connecting with us as customers and they really listen to our feedback to always improve the platform.,As with any multi-use platform such as BigCommerce, there are some bugs that need addressing. For example, the BigCommerce native shipping platform is somewhat buggy and not very easy to use. We simply use a third party shipping platform with ShippingEasy so it isn't really a big deal. Some of the product editing features are a little tedious to use as you have to switch between different pages a lot. That being said they are currently working on a different version that the development team demo'd a little and it addressed these issues. The new platform just hasn't rolled out yet. One thing that we wish we had more control of is order statuses. BigCommerce gives you the option to edit the title of the existing order status, but you are not able to add custom ones which would be very helpful.,10,BigCommerce has had a very positive impact for us. Our conversion rate is higher, as well as traffic to the site due to the SEO customization options. BigCommerce has also reduced our cost and overhead. Now that we are integrated into accounting, shipping, and eBay inventory apps it has reduced the amount of labor that went into managing orders. Also, being that BigCommerce is so user-friendly and their support team is always on hand, we have not had to hire a professional webmaster to maintain the site which has saved us a lot in overhead.,$1 to $10 million,10,The use of third-party integrations has been huge for us. Being able to integrate our BigCommerce storefront into our accounting and shipping has really made order fulfillment a million times easier and is nearly fully automated. This has reduced the amount of time our employees need to spend filling orders which for our small team is a huge advantage. Now we can focus more on growing the company and customer service.,Very satisfied with BigCommerceWe use BigCommerce to host both of our online sites. It is a great solution for hosting the parts of the business that we don't want to host (shipping, postage, order processing, payment, shopping cart) but allows a great deal of flexibility in customizing our sites. BigCommerce is a great choice because it has an open architecture. The sites have had almost no down time over the years we've used BigCommerce. Tech support is fantastic every time I talk to someone.,The open architecture is great for programmers. I love the flexibility and ability to customize. Stencil is a great upgrade and allows even more flexibility. I like having everything in one place. I can do the majority of the work necessary for running the business in the main interface (out of the box) without add ons but there are many apps available if I want a custom service. I think the price is great for what BigCommerce offers. I looked at Shopify and didn't feel they offered enough customization. We came from Magento which required way too much involvement and risk on my part as a developer. I like that BigCommerce takes care of security updates and keeps on top of the latest technology.,The Stencil CLI was crazy difficult to install. The directions were not accurate or easy to understand. In general, the updated Stencil help files are not complete. It took me an entire day and 4 reboots to get it working. I ran into a problem where a customer had created an account right after placing an order and the system flagged his account as a duplicate and he had trouble logging in. It would be nice to find a way to prevent this. I would like to see more tutorials for the Stencil, Handlebars, Javascript, etc. frameworks. There is basic documentation but not a lot of real world examples to show me how to use these languages. It is a testament to how strong your system is that I really had to think about this to come up with a few things to improve! I had no problem coming up with things I love about BigCommerce.,10,We've attracted more visitors and increased revenue. We've increased orders. We've been able to offer many different custom features to our products without any difficulty. It is much easier to bulk update product options with BigCommerce than the previous system we used.,$500,000 to $1 million,10,We haven't needed to use the APIs yet. I just went through the partner training and took the API (Tech 201) certification training and I was really impressed. There are times that I wished I would have known about the API sooner. I tried to read the documentation a few times and didn't understand it. I'm glad that they put together a video series and tutorials to explain this because there wasn't a lot of documentation.,Yahoo! eCommerce and Magento Open Source,4,1BigCommerce: the only choice for bricks and mortar?BigCommerce is the backend to our online webstore, which is connected to our bricks and mortar point of sale system. When connected to a point of sale software that is compatible, it can automatically update the online inventory when something is sold in-store. This way, clients browsing product pages will be able to see exactly how many products are left in inventory.,The loading speeds and server response times improved since they switched to Google's data network (used to be Amazon) There are no limits to customer support or bandwidth (both included in the plans) BigCommerce has a decent ecosystem of apps that connect with other major platforms like ConstantContact, Klaviyo, and more. You will need to watch your spending on apps that add (arguably basic) features, as three apps can cost more than Bigcommerce's monthly bill alone. To get our website to the point it's at today, we're currently running 6 apps. For what it is, BigCommerce is easy to set up and maintain, and you don't have to worry about security since it's all cloud-based,Compared to Shopify, BigCommerce's themes don't seem to be as attractive and they are difficult for non-programmers to modify BigCommerce uses handlebars for its markup, not regular HTML, for what it's worth It seems like BigCommerce is slightly behind Shopify in terms of adapting to new platforms or technology You used to be able to edit your product images quickly using BigCommerce's built-in image editor which was powered by another company called Pixlr. One day it stopped working and BigCommerce left the link there to the non-working Pixlr app. It's still there and support said they are debating whether to create their own image editor, or remove it altogether. Seems like a bad decision to leave it up there with no alternative in place.,9,Allows us to streamline order taking by reducing errors in transcribing customer information and payment details Automated order and delivery notifications alert customer to status of order without needing to contact them all manually Average order value is much higher than walk-in purchases,Not available,9,The API allows our bricks and mortar POS system to communicate item name changes, inventory counts, and transactions. We also use a few apps from the BigCommerce app store to extend our capabilities in email, marketing, advertising, and more. We just launched BC's first wine rewards program using an app we found on BigCommerce and it was so easy to use that we were able to go from draft to launch within two weeks of installation. You will probably need to hire developers to install a new theme and get it looking the way you want. The cost to do this will vary, with some developers offering an all-in installation service, which I have used and pleased with the results.BigCommerce e-commerce: Probably the best small to mid-sized SaaS platform out thereBigCommerce is our main e-commerce platform. One of the reasons we chose BC was it integrated with Square POS which we use in two locations. BC also integrates nicely with eBay and other social media platforms like Instagram, Facebook, and Pinterest which were deciding factors in choosing BC over Shopify and Magento.,Integration with Instagram: Very easy to enable purchasing through an Instagram post. Integration with eBay: Set up 100 test products in a couple of hours and had sales immediately the following morning. Integration with Google Merchant Center: once categories are set up, this takes all the sting out of handling Merchant center. Set it and forget it.,Product views: If I am doing a search for a specific group of products, Let's say one category that I need to make price changes (MSRP, Cost, and Default Price) there is no easy way to do it short of export-import (not always easy to do). I should be able to pull up the category, select the first product, make changes, then click on a next button to move to the next product in the category. As it stands, I have to hit the back button in the browser to make sure I get to the next item. Sorting on the main Product page: I cannot sort by SKU or price - should be simple things. Hide when out of stock for a product: I should be able to set on the product level a "Hide when out of stock". Let's say I have a limited release product, only 50 pieces available then it is gone forever. I should be able to set it so when the last one is sold, the product no longer appears on the category page for people to find. The hidden product should be searchable by Google, but not by someone using the search function on the site. As it is a Hidden (not visible) product returns a 404 error, but is searchable on the site. Neither one of those options are helpful. I want Google to know we had hot-product-123 so people come to our site, but don't need customers to find it if they do a search for it. Back in stock notifications for products should be built into the platform. Other platforms do this and the only real option is a monthly add on app. It works but doesn't have functionality like Volusion's integrated in-stock notification system. Control Panel Search needs help. I should be able to search by any field whether it be customers, orders or products. it is silly what we have to go through to find information sometimes.,10,Product Option functionality has increased add on sales across all products we apply it to. The number of customers who purchase additional refills for pens went through the roof, almost incalculable from Volusion's platform. While the Product Option format has its own issues once it is set up it works great if you want to add multiple add ons to a product. One big negative, onboarding coaches never mentioned BC uses a unique sitemap format (sitemap.php not sitemap.xml), so for several months, my sitemap was not being indexed by Google. This led to a drastic drop in sales. Once we found this out and fixed it, we have seen a small bit of recovery. Some apps allowed for us to stop using paid services: Abandoned cart recovery, MailChimp and Instagram integration being the biggest ones. Better checkout has reduced to zero the number of daily calls we would get from customers who would have problems completing an order. Add order functionality works great for phone orders and even better for larger off-site sales we have when trying to ring up product sales from an event. Very intuitive format and easy for staff to take an order. This was something that used to take hours and is now greatly reduced the time it takes to enter in large sales.,$500,000 to $1 million,9,We use a ton - Signifyd, Stamps.com, Shipstation, eBay by InkFrog, Inventory Planner, Buy Buttons, Paypal Marketing Solutions, MailChimp, Inventory Planner, Square POS, Google Shopping, Social media integrations with Facebook and Instagram and Pinterest. All these allow us to either reach our customers better or to serve them better and faster. The Inventory Planner app alone allowed us to eliminate a full-time inventory position. Square, while not affecting online integration, does provide the best and fastest POS system on the market. We are constantly amazed at how fast it can process a transaction, which enables us to get customers in and out of our store quickly. The fact it syncs back to BC to remove inventory is huge.,Volusion, Shopify and Magento Commerce Cloud (formerly Magento)Favorite E-Commerce PlatformWe have two e-commerce sites through BigCommerce, one for each of our businesses. One account is Pro and the other is a Plus account. We use the Pro account for Southington the Athletic Shop which sells team apparel, uniforms and fan gear that is customizable. We use the Plus account for our girls clothing line called JANT girl. We are a small business with less than 10 employees. BigCommerce allows our customers to place online orders with ease and gives us the ability to recap those orders and ship them out through shipping easy. I handle any issues that do not involve our day to day operations (theme changes and updates, payment processing, shipping integrations etc). I have trained one employee that does the daily tasks, adding products, hiding them and creating categories.,The platform is dynamic and can be manipulated very easily to fit all of our needs, even the needs that are not "standard". The support is fantastic. I don't think I have ever had to escalate anything to a supervisor because the staff is so knowledgeable. The partners they choose to integrate with (API) are some of the best in the business. BigCommerce sticks to what they are good at and allows you to use other partners so you are not forced to set up new systems with them if what you are currently using isn't broken. The BigCommerce community is helpful and I love that BigCommerce values their customers' opinions. The up-votes on suggested features and BC's follow through is inspiring.,Our order exports could be organized better for our production teams. Order My Gear and some other sites that specialize in team sales and customization have a better grasp on that. The other day I imported products into the wrong store by mistake.. it took less than 10 seconds to upload and it's going to take me weeks of work to fix. I wish we could split up the invoice so that each company could have their own invoice directly from BC. Right now we have both on one account and have to split the payment up after the fact.,10,Streamlined operations Reduced the number of staff needed when receiving orders Made return business much easier to set up Made less work for our customers... they used to have to collect paper order forms with money and now everyone just orders online with a credit card,$100,000 to $500,000,7,Currently we use the following integrations: -Shipping Easy (which has been fabulous with everything other than their inventory management system) -Facebook (this one never works correctly) -Google Ad Words/Analytics -Braintree, Paypal, Apple Pay We are considering adding on a Loyalty App to the Plus account. Sometimes it can be difficult to problem solve when there is an API issue. There is a lot of back and forth (contact the other company, that company says BigCommerce should be able to help, they can't and I have to play phone tag).,Shopify, GoDaddy and WordPressGreat e-commerce platform for bookstores that are anything like us - mostly online.We use BigCommerce to host and manage our sales website. We sell Law Books and we have adapted it to help us sell to 10+ law schools and other law students throughout the world. This e-commerce platform makes all aspects of our business possible such as web hosting book lists, managing orders/tax charges, processing orders and notifying customers, not to mention the sales reporting we can draw from the system.,Sales tax management Product/information hosting for customers to find what they need Connectivity to allow many shipping methods (UPS, FedEx, USPS, DHL, in-store-pickup, etc) Store/hold order information for both customer and product sales,Product options that could be built-in rather than needing to add manually (ie. New and Used) Could use a system that could be used to rent products, not just purchase Reports could use some help to narrow down what clients are trying to find, rather than a mass report Mass re-pricing tool could use some help to make more user-friendly Inventory reporting could use some help to narrow down the information,10,Streamlined our productivity. Lowered number of employees needed to process orders. Has reduced costs of web management.,$500,000 to $1 million,10,The biggest integrations with BigCommerce we use include Ordoro for order/shipping management - this works amazingly for us.ShipperHQ for hosting our shipping options for customers to choose from - Great option to provide the different choices of shipping we offer to customers all in one place.We manually manage customized product options to allow for rental of products and we can see how many other options are possible.,,6,2,Sales-tax management product/categories hosting or management shipping options for customers to choose from reporting ability (sales, tax, etc.),We have created book-lists for more than 10 schools, all posted as "Categories" on our site for the customers to be able to use to inform their purchases. We have created multiple product "options" in order to allow for sales of "New, Used, Rentals" and even "E-Books",If we were able to expand, BigCommerce could easily handle managing multiple locations. We hope BigCommerce will connect with Amazon to sell books, not just other products (they already have the ability to sell other products, just not books as of today).,10Saved the Day, Saving us Cash and Allowing us to Prosper420EDC switched to BigCommerce in 2017 to sell cannabis vaporizers and accessories. It is our primary e-commerce solution and primary revenue generator of our parent company Ithic LLC. It's made it easy to incorporate over 150 Products into an easy to follow and manage a website that is ever evolving with new products and categories and brands.,Total Package Integrates with ShipStation for Fulfillment Is Easy to Maintain and Change Stellar Customer Support,We've had fixes break my shop that needed engineers to fix, it would be good to not move backward by trying to move forward We have also had glitches on our homepage during some peak traffic times that took over a week to resolve. This needs to be faster, within 24 hours to be acceptable. Giving timeframes on issue resolutions and sticking to them.,9,Increased Number of Orders Streamlined our Fulfillment Increased Average Order Value Increased Numbers Year Over Year,$100,000 to $500,000,9,We have not done this beyond using some Google marketing and MailChimp. Knowing the potential to customize is there is helpful for us as we grow and expand our product offerings and customer base in an industry in its infancy. Having an open API is one of the reasons we decided on Big Commerce as our solution.,Squarespace, Shopify and WordPressBigCommerce: The ideal e-commerce for small- to mid-size companiesWe use BigCommerce as our primary e-commerce window to B2B and B2C clients. BigCommerce allows us to show our vast in-stock product line and also allows us to work with vendors to help them get their product (not necessary in inventory) in front of our customer base. This informs us with what we should stock and it informs our vendors on what's moving within their product line in our industry.,BigCommerce is a closed environment e-commerce platform. What I mean by that is that code is protected by BigCommerce. It's very difficult to make a change that would frag your site beyond repair. BigCommerce has the best documentation online hands down. BigCommerce has an excellent chat program with well-versed technicians to walk you through just about anything. Should your ticket get expedited to tier 2, they'll actually get back to you. BigCommerce is very powerful. We can solve most of our site customization within the platform.,BigCommerce is an excellent e-commerce platform. The only reason I didn't rate the partner as an 8 rather than a 10 is some recent difficulty with templates. We've been in a loop for the last couple of months with the TrustSpot Install Classic--a template a BigCommerce rep recommended to us to switch over into the Google AMP program. We'll upgrade the template and our Google AMP pages start getting downgraded for poor performance. Then, under BigCommerce's direction, we moved back a version and then our customers couldn't place orders. It's been the only level of frustration we've had with the company.,8,BigCommerce has allowed us to extensively more volume than anyone ever imagined us doing online. BigCommerce has allowed us to do customized sites for several clients. BigCommerce has allowed us to easily show more of our inventory with less hassle.,$500,000 to $1 million,10,We've used the APIs with the usual suspects--MailChimp, Olark, UPS, Google, etc. We've also used the APIs with companies like Logical Position and RivetWorks.,A 10 Year Take at BigCommerceBigCommerce (BC) is utilized as the end user website and the administration functionality in its entirety. Fortunately, BC has partnered with several software providers for expanding and enhancing the functionality to assist with bottom level email integration, calculating tax revenue and required tax payments, order processing gateways, shipping integration tools and many others that I am confident we may or may not use daily. BC is not an inexpensive approach to E-commerce. We receive several solicitations monthly for other shopping cart providers. But when your store has over 20K items and we continue to increase these product offerings daily, the burden of switching becomes a task not worth whiteboarding. The most important value of BC is their dedication to uptime and addressing service interruptions timely.,Excellent Product Support Dedication to Site Availability Communication of Enhancements Open for Reccomendations,More Dashboard Customization Open Fields for Mapping Data for Imports Enhanced Global Editing,10,On-Site SEO Scalable Customizable (at a cost),$1 to $10 million,10,To follow up in my opening comments, BC offers vetted and premium partners that support the open APIs. We utilize many of these applications for different functions. My general approach to this App (API) integration is it simply accomplishes the task at hand in a digital arena versus the necessity of a physical presence includes additional costs beyond the APPs monthly commitment.,BigCommerce: Probably the Best eCommerce Software ... EverOur agency 5874 are BigCommerce, Shopify, WooCommerce accredited. However BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands. The platform is easy-to-use, migrations are seamless and the cloud-based SaaS solution eliminates the hassles and costs of merchants managing a self-hosted platform, letting them focus on growing their business, with the added reassurance of PCI Level 1 compliance with automatic security updates as standard.The ongoing 24/7 support is the best we have come across in the business, as is the 99.99% uptime, with a track record of high-peak seasonality uptime ... even during Cyber Week.,Unparalleled Features Lightning Fast Rock-Solid Security Bullet-Proof Reliability Infinite SaaS Architecture Scalability Robust & Future-Proof Low Total Cost of Ownership Best in class for mid-market brands,Designers might crave more freedom for customization Developers might take issue with the fact that it’s not open-source BigCommerce is still gaining it's reputation as being a viable options for enterprise-level eCommerce,9,The cost of ownership using an on-premise solution is far greater than a scalable, Software-as-a-Service (SaaS) platform. BigCommerce offer hands-on catalog transfers for merchants with existing stores. This is unique within the industry and is a major benefit of building on BigCommerce and has saved us countless hours. BigCommerce offers the right solution for merchants’ unique businesses with third-party apps and integrations, making it one of the most versatile in the market today.,Not available,9,BigCommerce open API infrastructure has enabled us to create custom integrations, built around our client's requirements. An example of this is: Charlie Bears who came to 5874 for three new BigCommerce sites: UK, Australia and USA. Our team custom built the new websites with integrations with Linnworks and ShipStation to help with fulfilment, while Vend was introduced to give them stock visibility across all three sites as well as the museum in Cornwall.,Shopify, WooCommerce and Magento Open Source,15,15,https://www.5874.co.uk/work/charlie-bears/ https://www.5874.co.uk/work/chickidee/ https://www.5874.co.uk/work/yumi/ https://www.5874.co.uk/work/seriously-silly-socks/ https://www.5874.co.uk/work/lisa-kay-london/ https://www.5874.co.uk/work/sole-bliss/ https://www.5874.co.uk/work/duke-of-uke/ https://www.5874.co.uk/work/want-that-trend/,In order to build a site that was a content-led eCommerce platform with full CMS control, the only solution was to relaunch the website on WordPress with commerce powered by BigCommerce. Integration: with BigCommerce, WordPress and third-party extensions,Multi-Currency Multi-Language Multi-Site,10,Yes,Price Product Features Product Usability Prior Experience with the Product Positive Sales Experience with the Vendor,We undertake the same selection process every time; a full and thorough discovery workshop session will determine suitability and exact requirements for each and every project.,Implemented in-house,Yes,Marrying internal/legacy processes to online,10,No,Yes,In the very unlikely situation (industry-leading 99.99% uptime) that the platform was to go offline for essential maintenance, we have always been alerted well in advance of this happening so we can plan accordingly.,9,Highly intuitive control panel Very fast server and page loading speeds Flexibility in switching themes Ease of integrating 3rd party apps,More limited app store than some competitors Complex terminology No mobile app,Yes,10BigCommerce Offers Big BenefitsOur team offers web design and development services to different businesses. When it comes to eCommerce projects, our go-to always ends up being BigCommerce. It's perfect for businesses experiencing rapid growth that need an engine that is intuitive while also allowing for customization. We pair it with a CMS to offer the best of both worlds so that our clients can use it to grow with them.,Included Apps Versatility Speed,Out of the box customization -- when it comes to themes, there is definitely a benefit but the design does not allow for much customization and comes with bloated code which is obviously bad for SEO. Overwhelming number of product options -- If turnover happens often with products, the amount of options and inventory tracking can be overwhelming and confusing for clients. Cart design customization -- we often feel a little bit of a pull with the lack of customization that we are able to do with the cart page. Although there's not much to change, offering a different look and feel would be helpful to our clients.,9,Client who was able to expand into a whole new business due to the growth of his first store Increasing average order value Streamlining operations,Not available,9,As a web design firm, we use the open APIs and available integrations to create even more custom functionality and design for our clients. We include a CMS in our process and use the API calls to link the different pages. The integrations are great and allow for a lot of different functionality, from marketing to subscription.,Magento Open SourceBigCommerce is Home to MeI own a small stationery company and am a one-woman show, so I need ease, trust, and affordability to keep going. I use BigCommerce as my retail site, and prior to business model changes, I used it as my wholesale site as well. It provides the ability to have two separate pricing and tax structures, show some products to one user and not to another. If I was still wholesaling on my site, BigCommerce would still be my go-to.,Inclusive pricing: basic and advanced apps are part of your plan rather than as add-ons. Ease of use. I can do technological tasks for the most part, but I don’t have time or energy, so BigCommerce’s user-friendliness is crucial to my business. Customer service! Customer service! Customer service! I have a few questions every so often (or user error) and I know I can get on chat and quickly have someone on the case. They’re friendly, empathetic, determined, thorough, and have never let me down! Their pricing is great, and especially since they include so many add-ons in their cost. The base cost is comparable to others, but the others require add-ons for additional costs. Did I mention customer service?? Yep! And I will do it again. If you asked me which companies give great customer service, I would answer BigCommerce and the big boy, Apple. BigCommerce is that good!,Integrate with even more platforms. BigCommerce works with tons of companies, but there can always be more.,10,I have saved a great deal of time use BigCCommerce, and as a solopreneur, time is as valuable as money. The cost is the best on the market for the wide range of apps included, and the high quality.,Not available,10,I am about to launch a subscription box, and the integration with the app for recurring payments has been easy. There are a variety of payment portals, and the syncing with MailChimp is great.,Shopify Plus, Shopify and WordPressLove me some BigCommerce!As a Digital eCommerce Agency, BigCommerce is one of the key eCommerce platforms that we work on. We build custom websites for our clients on the platform. We also provide support via updates and upgrades from Blueprint to Stencil. They are one of our top partners who we collaborate with to drive mutual business back and forth.,BigCommerce offers a great feature set out of the box. BigCommerce is very collaborative and open to feedback as a partner on anything that they can improve on. They are a super strong SaaS option with superior up-time and built-in security.,In sales, if someone that is a customer needs to up their plan based on order volume, etc., they have to start a whole new contract term. Should offer in-term price adjustments. As a partner, we would love some kind of credit for the deals that we brought in or that we help close. Continue to add more benefits to the enterprise package to encourage merchants to self-select enterprise vs being placed in it due to sales volume.,10,As a partner, they have helped drive consistent new business to our studio. They have increased our net monthly income through their commission structure.,Not available,9,Our developers are able to tap into the open APIs to build custom features and connections to 3rd parties that provide a custom user experience that previously has not been available.,Shopify Plus and Magento Commerce Cloud (formerly Magento)BigCommerce is great for online wholesale!BigCommerce is used to host our online Wholesale eCommerce store. We have an offline department, but we still enter all ordered into BigCommerce as custom orders. This helps us with keeping up to date sales info on all of our customers, online and offline. Additionally, we use BigCommerce to manage our inventory across both online and offline departments.,Customer Service is fantastic. Their live chat function has helped in times of need! BigCommerce allows for easy integration with other software such as MailChimp, Shipworks and more! BigCommerce allows you to add notes to specific orders which is quite helpful when something is out of stock or refunded.,I'd love for BigCommerce to allow for importing of orders via a CSV. I do wish BigCommerce could have more flexibility in the Bulk Edit function. Being able to adjust Minimums and options would be great. I feel the analytics portion of the Enterprise plan is a bit lacking. It seems that sometimes it's difficult to gain real product sales stats.,10,We've seen an increase in repeat buyers once we switched to BigCommerce. Many people have stated how easy our website is compared to our competition. With "custom orders" we have been able to add orders from other sales platforms we sell on to keep inventory management all in one place. BigCommerce allows for integration with ShipStation which has drastically reduced our shipping cost errors.,$1 to $10 million,9,We use BigCommerce's open API's to connect with our shipping program "ShipWorks". This has been a very easy setup process and connects seamlessly. The open API's makes it also very easy to connect with a payment gateway of your choice. We use Braintree powered by PayPal and it has been very simple to connect. Other then their open API's BigCommerce allows for easy plug-in integration for many different CRM software and marketing tools.,Shopify and SquarespaceBigCommerce as a Catalog SiteMy agency has a client in the high-end consumer electronics industry. Though they don't sell directly to the consumer (they are an importer and distributor), they wished for a site that made an easy catalog for the consumer and a Purchase Order builder for retailers. They also had a number of other "wants" such as an integrated blog, pricing and options models, and tiered pricing. After examining multiple platforms, we decided the most professional-looking and functional choice that checked most—if not all—the boxes would be BigCommerce. As the scope of the project began to shift slightly, we decided the best option would be to stick with Pro and then upgrade to Enterprise down the line. For the client, we gave them control of the site, but have stayed on to make any changes or updates they need us to. So, though the client has the ability to make the changes, my agency still actively manages the content and functionality of the site on a daily basis.,Simple Design. Using the template files provided, it is pretty simple to build an attractive and functional site with minimal coding. Our developers still needed to make a number of specific changes to the code, but much of that was due to this specific product. So I wouldn't say you could build the site without a coder, but if the product and design are simple, you shouldn't have to rely on a developer to create the site. Product Functions. The bulk import/export function is useful and not too finicky. I especially like the in-browser Bulk Edit function that is similar to a spreadsheet. (Unfortunately, this function is limited in the number of options, but it is still more convenient than exporting, editing, and then reimporting a .csv of products). Also, the product options, pricing rules, and facets are very useful. Ease of Updates. The back-end menus are pretty self-explanatory, and some options that are used more often are broken out to make them easier to update. The Home Page Carousel, for example, is nested right under Storefront, making it quick and easy to navigate to. This is convenient, especially when handing the reins over to users who are less familiar with site architecture.,Image Directories - Oddly, BigCommerce has at least 2 sets of image directories: One for Products, and one for content and everything else. This is awkward because it means uploading the same image twice (to use a product image in content) or pointing the source to the product image URL. This may seem nit-picky, but a unified depository for images would be very helpful. Product Options don't have an AND feature. Again, this may be nitpicking, but when building product options for pricing and availability, there is only an OR function. Having an AND function would allow much more versatility in the options for each product, and would save time and energy when building out the products and their options. Different Wysiwygs for blog pages vs everything else—the Blog/Content/News uses a different Wysiwyg/text-editor than the one used for product pages and other site pages. This is quite irritating as the one used for the blog has fewer options than the one used for everything else. Ideally, the blog would have the same (if not more) functionality than the product pages, but this is not so on BigCommerce. This necessitates a lot of custom CSS on the content side.,7,Online Store,The main purpose of the site was to be able to highlight individual brands and products. There wasn't a direct ROI associated with this project: the BigCommerce site would be helpful in having a more efficient way of getting information about products (and hopefully increase sales through our retailers). The site also serves as positioning for future endeavors. Currently, orders and payments are more old-school: through the phone or fax with purchase orders and invoices. In the future, we hope to move all of these transactions online, allowing our retailers to purchase large and small orders through the website instead of faxing, mailing, or calling in. Currently, product inventory management, shipping, and other systems are sequestered to their respective silos. It is our hope to bring inventory management and shipping into the website in the future for a more streamlined, single-system process. Due to a myriad of issues not related to BigCommerce, we are postponing that part of the project until a later date.,Magento Commerce Cloud (formerly Magento), WooCommerce, WordPress, Squarespace and Shopify,$1 to $10 million,B2B,Yes,Price Product Features Vendor Reputation Third-party Reviews,One of the main problems we ran into after we had started the project was learning that assets (images, videos, and content) are not shared between the website/product pages and the internal blog pages. We had thought it was one integrated system, which would allow us to use product assets in the the content section and vice versa. If we had to do it over, we may look at other platforms that have a more integrated DAM/CMS or see if there was a separate program/stack we could onboard during the dev process.,Product onboarding is quite easy in BigCommerce. Also, variants/SKUs are pretty easy to integrate once you get used to the system. The Themes are quite well designed to make a good looking, meaning you'll need to spend less time changing CSS and HTML to make the site look great. BigCommerce has a decent library of integrations that make expanding the functionality easy. Having internal access to these modules means less research and 'hunting' for the right plug-in/extension. The navigation in the back end is structured in a simple and easily understandable tree. The structure of the option tree makes the workflow faster, and that's a very elegant touch.,Product Options/Option Sets require a bit of a learning curve at first. Handlebars are a new "language" to learn. Though it is useful in BC development, it is another unique coding language you have to get acquainted with before making substantial changes. Acknowledging that BigCommerce is not a content platform, nor does it claim to be, BigCommerce's internal content system is not well implemented. The WYSIWYG (different than the one used in product & site pages) is not very effective, the images aren't shared between the content and product images, and there is a lot of functionality that could make BC much better. I would love for BC's blog and the rest of the site to share resources, so I wouldn't have to re-upload images to use them in the blog side, or relevant articles would show up on product pages without having to hardcode them into the product description.,8Great Shopping Cart! Needs more interactivity features.Big Commerce is used for the entire organization for sales and website content, including education and customer support.,Shopping Cart works across other platforms so our website looks a lot better than other companies. It allows us to easily add content and educational pages which complement and help promote sales of our products. Easy to upload bulk data with Microsoft Excel.,Products with multiple sizes and pictures are harder to import with Excel. An Affiliate option should come with the BigCommerce platform. By being part of your platform, it will work better. It also allows us to interact with our customers more. We should have a "Find a Distributor" built into the platform because many of our customers are looking for local distributors. This option should also have the ability to be modified to say Find a Physician, Find a Health Coach, or etc. Many e-commerce sites have distributor/partners in other states. This option allows us to be more interactive with our clients - it shows we care enough to help them find a local "expert", who is familiar with our products. It should have built-in interactive questionnaire functionality, so it can ask customers a number of questions, and then give them an answer (using basic IF - THEN logic). For example, it would ask a number of questions, and then the LOGIC could suggest which product would be best - based on their answers. It should have the capacity to use as few as two questions, as well as unlimited, and even sequential questions. Again - we need BigCommerce to help us be more interactive with our clients. We realize that the site is SSL secure. However, as more physicians get involved in e-commerce, we want platforms that are also HIPPA compliant so that if a patient wants to ask us a question, or download a copy of a lab test for us to review, we are using a HIPPA compliant platform.,9,On the positive side, the platform allows us to showcase our educational material (which we are now upgrading) alongside our products. On the down-side, the platform does not allow us to have the level of automated interactivity we want with our clients (we have two sets of clients: healthcare practitioners and patients). More SEO support would be nice. Keep in mind that some people do not like to sit and watch videos, so having a PDF guide on how to ramp up our SEO would really be appreciated. It is very uncomfortable to have to be referred to a "different company" that designed Style that we chose. It feels very weird that you have all of the "designers" outsourced. We trust BigCommerce with our e-commerce finances - but then have to talk with another company to get even the most basic support on the "design" of the website. Sadly, BigCommerce appears to be an e-commerce provider that does not know how to design website styles. We value BigCommerce and share this concern out of honest compassion.,$100,000 to $500,000,7,We use a number of APIs that help with the financial processes and work well. We need more interactive APIs (at a reasonable price), as discussed previously.BigCommerce is a Good Solution for Us, for Now.BigCommerce is one of a number of e-commerce revenue channels we pursue. Our organization is e-commerce based so BigCommerce is one element of that. Our products are primarily one-of-kind legacy technology pieces, such as laboratory equipment and, discontinued industrial spare parts. These ‘long-tail’ items require exposure through many different sales channels. BigCommerce provides us the platform for one of those channels.,SEO Plugins CSV imports,In-depth support with our IT person: sometimes it appears to border on condensation. Not good. Not professional. We can’t get the Wordpress API to work. Appears that there’s not much real support behind it for small businesses. Disappointing since you’re flogging it as a real solution. Shopify is going to eat your lunch if you don’t continually add value to your customers. I haven’t seen any real big changes to the platform in all the years we’ve been using it. You better wake up. I’m not the only one that’s looking at them.,8,It’s not a big revenue generator for us.,$20,000 to $100,000,5,Not sure as that’s not my part of the business. But I’ve heard gripes from our side.,VolusionIt was a great startWe enjoyed working within the BigCommerce platform for about five years. We liked how easy it was to update and change products, pricing, and photos. The interface is great for beginners and small stores with a small footprint. We struggled with the platform when our business grew and found it did not have all the features we were looking for, for the bakery.,Easy to use Easy to update Easy to change,It updates at odd times, which isn't good for business Has a tendency to lock up so it's hard to log in and see sales Customer service was sometimes hard to reach/understand,5,It is affordable and useable at the less expensive options Gives great information for growing business Checkout process was streamlined for customer,$1 to $10 million,1,We outsourced this. But it worked well.,Shopify Plus
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Mark Linkhorst profile photo
August 24, 2019

Follow Up BigCommerce Review

Score 9 out of 10
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BigCommerce is our web solution for an e-commerce website. It is the backbone of this operation and has been a huge improvement from Squarespace which was where our shop resided prior to the transition to BigCommerce. At this point, we use BigCommerce and applications associated with it like Shipstation which handles our fulfillment and logistics side of the operation which allows us to quickly pack and ship orders we ship with USPS thru our Stamps.com account that is connected to Shipstation for postage.

Beyond this, we've recently incorporated Eye4Fraud Application which offers services to allow us to process more orders that we may not have accepted without their insurance against fraud on the orders they approve. Having more eyes looking at our transactions for fraud is piece of mind and this application has cut back on the amount of declined orders which led to increased back and forth with customers as to why their transactions failed. International orders were problematic for individuals running their credit card multiple times with money hanging between them and their bank for days until the banks put the declined funds back on the customer's account. It allows us to process more orders we may have otherwise declined.
  • Organization of Orders
  • Organization of Products
  • Easy to use interface that can be changed with different templates and layouts.
  • BigCommerce prices their products on your yearly sales, so they help you with a lower cost if you are small and increase the price as you grow and succeed.
  • BigCommerce has great support that is available most times when you need them via chat almost instantly.
  • I've had an ongoing issue using FireFox as a browser where the Shipstation application will not launch, so I'm forced to use Safari to process the logistical side of things. It's worked out for the better in some ways as I can review other details in Firefox like looking for previous orders from the same customer while working simultaneously with Safari to generate a shipping label. Having better support to help me fix the Firefox issue would be appreciated rather than blaming Firefox for the problem.
  • At one point there were changes made on the backend of BigCommerce that the template we were using no longer supported. BigCommerce engineers helped with the transition however we can't manipulate the (Custom) option sets they created as they don't appear under our options or option sets. This means we have to create new ones ourselves if/when we want to manipulate the fields. So their fix isn't really a total fix, more like a band aid.
  • From time to time the statistics stop working or are delayed, that's really the only ongoing issue which occurs sporadically.
If you are looking for a one-stop-shop for an e-commerce website, then look to BigCommerce for a solution which you can build yourself without knowing how to code. You may need to copy and paste some scripts to get bells and whistles incorporated into your website and if you can't figure it out yourself, the BigCommerce support team is right there to help you via chat whenever you need them. If you have a super small shop with only a few items, BigCommerce may be overkill but if you plan to grow your product offerings, then it may be worth considering.
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Merritt Hansen profile photo
August 15, 2019

Over 10,000 products? BigCommerce can handle them with ease.

Score 8 out of 10
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BigCommerce hosts my e-commerce website. It is used primarily by the sales department. BigCommerce allows me to host a customized e-commerce website with thousands of auto parts for a reasonable price. I chose it because they offered easy importing and exporting of products via a CSV file.
  • Handles large numbers of products very well. I have over 10,000 individual SKUs in my store.
  • They charge by sales volume. I have a large catalog but low sales volume so this works well for me.
  • Integrate a Google Shopping feed tool. I use Sales and Orders to feed my products to Google now but it is not very good and does not include all BigCommerce fields.
  • Add search by SKU number exact match in the product area.
  • Add ability to customize search behavior in the website header search tool, such as exact matches, AND, OR, etc.
If you have a large existing product catalog to import, BigCommerce can get you up and running VERY quickly.

If you need a very large amount of customization of your website, BigCommerce is not for you. Their framework is great, but not every part has the ability to change.
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Mary Collins profile photo
August 12, 2019

Big Commerce is the Best E-Commerce Platform for In-House Business Website Management!

Score 10 out of 10
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BigCommerce hosts the company's main e-commerce website. It is used across the whole organization. It is the main sales platform.
  • BigCommerce is easy to set up and use.
  • BigCommerce has excellent customer support.
  • BigCommerce integrates well with many apps.
  • BigCommerce offers many payment options.
  • BigCommerce integrates well with other sales channels.
  • I have issues with the blog commenting and page commenting that have never been resolved. I'd like to see that done better. That's my biggest complaint.
  • Analytics are a little creaky. It's a little hard to access and interpret some statistics, and I don't find the admin interface to it particularly easy to view/use.
  • Having my business email hosted at Big Commerce would be a really nice addition.
  • Being able to do all my accounting through BC would be great too, so I wouldn't have to pay for additional software to handle my business.
  • Tpet.com products are mostly downloads and it works really well for that—for individual kinds of downloads and making bundles. It's excellent. It works well for shipped products, too.
  • Tpet offers backup CDs or printed copy options for the downloadable products, which makes a mixed product. There's no way to charge shipping on the shippable portion of the mixed product, so free shipping for that is the only way to handle it that I know of. It would be great if there were a mixed product option for items or bundles that are both downloadable and shippable.
  • File uploading (via DAV) and file management could be better; I sometimes have a problem getting files where I want them to be and seeing where they are with Cyberduck.
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Kari Docekal profile photo
August 09, 2019

Growing BIG with BigCommerce

Score 10 out of 10
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BigCommerce is being used as our online selling tool across our organization. It syncs to our Amber POS system, making inventory control easy. We have been a brick & mortar store for years and just launched our site with BigCommerce a week ago, finally making our products visible to the online audience.
  • Connectivity! BigCommerce has a variety of partner apps that work together seamlessly. They really do a great job with integration.
  • Simplicity! I am new to building a website and could not be happier with the amount of instruction given on how to complete all sorts of tasks. I love the WYSIWYG editors, constantly ensuring that my listing and emails appear exactly as I expect them to.
  • Info! BigCommerce does a remarkable job at providing endless sources of support. There are documents and step by step instructions for virtually any feature available!
  • Live Chat! BigCommerce offers a 24/7 live chat feature where support reps can help you to diagnose and fix any number of technical issues that may happen. They are knowledgeable, patient, and friendly!
  • Transparency. BigCommerce has great connectivity and integrations, but connectivity with my Amber POS leaves me with many hiccups. I think BigCommerce should look into their 3rd party integrations and make sure to let customers know which features don't sync. I have two stores, but the connectivity between Amber and BigCommerce pools my two store's inventory into one inventory number causing some confusion as to which store to pull the item from, etc. I realize this has more to do with Amber POS than BigCommerce, but if I knew to connectivity was so limited, I might have looked for a different program.
  • Training/Idea Sharing. BigCommerce reps on live chat are mostly very helpful. I have had an instance where a rep had no solution for my problem and recommended I get IT help, only for me to talk to another rep and get a fix for my issue within 5 minutes. Maybe some sort of database where reps can type in a brief description of the problem encountered and the fix found, that way if another rep encounters that issue, he/she will have some known fixes to try.
I think BigCommerce is especially well suited for those selling an item with choosable features (color, size, etc). It handles these listings easily and makes everything run smooth for both customer and company. I think it is less suited to companies that offer VIP rewards to their customers, if these rewards are based upon anything other than a % or $ off per order. We have a structure where customers can receive discounts to purchase items at a certain % above cost, I have not found a way to build our rewards system within the program yet.
Read Kari Docekal's full review
Joyce Counts profile photo
July 30, 2019

Big Commerce is Great!

Score 8 out of 10
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We use it to sell our products on the internet. It helps with the mechanics of an online store.
  • Big Commerce websites can be customized within the themes that are selected. Big Commerce does most of the website work for you. You just plug in your own products, photos and pricing.
  • Support has been excellent. Many times I'm working at odd hours and they are always available. Customer support seems very knowledgeable and I haven't been frustrated with their answers the way I am with other companies.
  • Pricing at the beginning is very reasonable. After you get bigger it kicks in more, but by then it's not so much of a stretch.
  • I think the menu system could be a little more clear. I usually have to click on every single heading before I find the right one that I want to use.
  • I've never been able to figure out if I have people signed up for the blog in Big Commerce. Because of Facebook, I don't really use it, but I have no clue if I'm letting down valued customers.
  • We don't get updates about new apps that are available. One app that I used for a bit then just disappeared with nothing else to replace it.
It's easy to get started with Big Commerce, and the price is right at the beginning. Once I realized how detailed I could make all the listings I didn't really have a good plan in place. It's fairly difficult to change the pricing on each listing, the way I have things set up, but it does allow me to tack on extras, and charge the correct amount.
Read Joyce Counts's full review
Frank Cienniwa profile photo
June 21, 2019

BigCommerce Saved Us Big Time!

Score 9 out of 10
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We moved to BigCommerce in response to the sunset of Magento 1. After trying and failing to implement Magento 2 Community Edition with the features we need, we decided to look elsewhere. The final decision came down to Shopify and BigCommerce. BigCommerce was more responsive to our enterprise needs and won the day. We manage our entire operation of a catalog and 6 e-commerce sites from our ERP (Mail Order Manager). With minor custom code, we were able to implement BigCommerce rapidly and painlessly.
  • Stencil-based themes gives us a fast and efficient front end.
  • BigCommerce's uses of tokenized payments is much more secure than Magento 1.
  • Big Commerce's support team responds rapidly to our needs (but we've barely needed them!).
  • I look forward to seeing the BigCommerce universe of apps grow.
  • Although Stencil is a fast and efficient responsive theme, we'd like to see more options for customizing the home page without engaging developers.
BigCommerce is well-suited for scalability. As our company and SKU count grow, we know that BigCommerce will be there to support us and give our customers a top-notch buying experience. Since the bulk of small and mid-size businesses do not have the capital to invest in development, I'd like to see BigCommerce spend more time building out their core feature base. Interfacing with experienced retailers (brick and mortar, catalog, and e-commerce) which will help determine the core feature set that BigCommerce should have.
Read Frank Cienniwa's full review
Kinsey Butler profile photo
June 20, 2019

BigCommerce was the right choice for our established, yet continually growing business

Score 8 out of 10
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BigCommerce is our global eCommerce platform for 7 eCommerce sites. This includes 5 currencies and 4 languages. The eCommerce team manages BigCommerce. It addresses our need for a revenue-generating eCommerce platform, serves as our brand flagship store, and is the keystone to our company-wide marketing activities. Brand campaigns and product launches originate on our BigCommerce storefronts. The success of our website is indicative of the success of our company as a whole. Our site allows us to gauge demand and customer concerns quickly after launch and before most retailers carry our products.
  • Customer service and account management.
  • Easy to use admin portal for business users.
  • Easier to customize than the competition.
  • International: multi-language/multi-currency.
  • More robust coupon/promotions engine.
  • More robust reviews experience.
Well suited to eCommerce teams that are the ones who primarily update the site. They should have a limited amount of technical knowledge, but by no means need to be developers. The platform is great for small to medium-sized businesses that are growing. It works well for businesses that want to have plug-ins and best-in-class features, but not for companies that are so big that they would be better suited to build solutions in-house.
Read Kinsey Butler's full review
Nick Hunter profile photo
June 18, 2019

I love BigCommerce. Given the chance to change platforms, I would hands-down go with BigCommerce again.

Score 10 out of 10
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We use BigCommerce as our main eCommerce solution company-wide. It does an excellent job of streamlining our online retail sales by integrating apps such as Connex for Quickbooks, inkFrog for eBay, and ShippingEasy to make our sales flow more or less automated. Which is a huge plus for us as we are a small sales team so our employees fill many roles and having everything run through BigCommerce in a more or less automated fashion allows for more time to accomplish our other tasks.
  • BigCommerce has a very easy to use user interface. Especially with customizing the themes. I am not a web developer so it is very helpful for someone with little experience to be able to put together a well functioning, aesthetically pleasing website.
  • BigCommerce customer support is awesome. They are always very easy to get a hold of and always knowledgeable.
  • The BigCommerce development team is also really good at connecting with us as customers and they really listen to our feedback to always improve the platform.
  • As with any multi-use platform such as BigCommerce, there are some bugs that need addressing. For example, the BigCommerce native shipping platform is somewhat buggy and not very easy to use. We simply use a third party shipping platform with ShippingEasy so it isn't really a big deal.
  • Some of the product editing features are a little tedious to use as you have to switch between different pages a lot. That being said they are currently working on a different version that the development team demo'd a little and it addressed these issues. The new platform just hasn't rolled out yet.
  • One thing that we wish we had more control of is order statuses. BigCommerce gives you the option to edit the title of the existing order status, but you are not able to add custom ones which would be very helpful.
BigCommerce works really really well for us being an online retailer. It is easy to use, integrates well with third-party apps for integration into accounting, shipping, etc. However, for anything other than product catalog and retail, it is maybe not the best option. For example, if your company offers services and not simple products I don't think this would be the best option.
Read Nick Hunter's full review
Stephanie Nagy profile photo
June 11, 2019

Very satisfied with BigCommerce

Score 10 out of 10
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We use BigCommerce to host both of our online sites. It is a great solution for hosting the parts of the business that we don't want to host (shipping, postage, order processing, payment, shopping cart) but allows a great deal of flexibility in customizing our sites. BigCommerce is a great choice because it has an open architecture. The sites have had almost no down time over the years we've used BigCommerce. Tech support is fantastic every time I talk to someone.
  • The open architecture is great for programmers. I love the flexibility and ability to customize. Stencil is a great upgrade and allows even more flexibility.
  • I like having everything in one place. I can do the majority of the work necessary for running the business in the main interface (out of the box) without add ons but there are many apps available if I want a custom service.
  • I think the price is great for what BigCommerce offers. I looked at Shopify and didn't feel they offered enough customization. We came from Magento which required way too much involvement and risk on my part as a developer.
  • I like that BigCommerce takes care of security updates and keeps on top of the latest technology.
  • The Stencil CLI was crazy difficult to install. The directions were not accurate or easy to understand. In general, the updated Stencil help files are not complete. It took me an entire day and 4 reboots to get it working.
  • I ran into a problem where a customer had created an account right after placing an order and the system flagged his account as a duplicate and he had trouble logging in. It would be nice to find a way to prevent this.
  • I would like to see more tutorials for the Stencil, Handlebars, Javascript, etc. frameworks. There is basic documentation but not a lot of real world examples to show me how to use these languages.
  • It is a testament to how strong your system is that I really had to think about this to come up with a few things to improve! I had no problem coming up with things I love about BigCommerce.
I think for a small, mid or large size business without much customization that BigCommerce is a great out of the box solution. It has a lot of value for the price. I think that there are cases where BigCommerce is not as well suited. It seems like in the help forums that people struggle with presenting different options to different users and sometimes come up with the solution of purchasing multiple storefronts for subdomains or for a wholesale vs retail site. I think that the more customization a customer wants the more they need to hire outside help to find a solution.
Read Stephanie Nagy's full review
Robert Bell profile photo
June 11, 2019

BigCommerce: the only choice for bricks and mortar?

Score 9 out of 10
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BigCommerce is the backend to our online webstore, which is connected to our bricks and mortar point of sale system. When connected to a point of sale software that is compatible, it can automatically update the online inventory when something is sold in-store. This way, clients browsing product pages will be able to see exactly how many products are left in inventory.
  • The loading speeds and server response times improved since they switched to Google's data network (used to be Amazon)
  • There are no limits to customer support or bandwidth (both included in the plans)
  • BigCommerce has a decent ecosystem of apps that connect with other major platforms like ConstantContact, Klaviyo, and more. You will need to watch your spending on apps that add (arguably basic) features, as three apps can cost more than Bigcommerce's monthly bill alone. To get our website to the point it's at today, we're currently running 6 apps.
  • For what it is, BigCommerce is easy to set up and maintain, and you don't have to worry about security since it's all cloud-based
  • Compared to Shopify, BigCommerce's themes don't seem to be as attractive and they are difficult for non-programmers to modify
  • BigCommerce uses handlebars for its markup, not regular HTML, for what it's worth
  • It seems like BigCommerce is slightly behind Shopify in terms of adapting to new platforms or technology
  • You used to be able to edit your product images quickly using BigCommerce's built-in image editor which was powered by another company called Pixlr. One day it stopped working and BigCommerce left the link there to the non-working Pixlr app. It's still there and support said they are debating whether to create their own image editor, or remove it altogether. Seems like a bad decision to leave it up there with no alternative in place.
BigCommerce is best suited for online only stores because even with our integration with AmberPOS, transactions need to be imported manually (by me). To give you an example of when this causes problems, let's say I get off work on Friday and return Monday morning. Because the transactions are not imported automatically, any products sold will not be deducted from the bricks and mortar AmberPOS. This means that walk-in customers can come in on the weekend and potentially buy the product that was originally sold to someone else online. When I come in on Monday to pick the order, the bottle that was sold on Friday online is no longer there, which means I need to reach out to the online purchaser and explain and potentially refund or do an exchange, which is not a great experience for anyone involved. This is probably the most frequent hiccup I experience, and I'm not sure there's a perfect solution that can handle both bricks and mortar and online storefronts that pull from the same shared inventory.
Read Robert Bell's full review
Brian Anderson profile photo
May 24, 2019

BigCommerce e-commerce: Probably the best small to mid-sized SaaS platform out there

Score 10 out of 10
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BigCommerce is our main e-commerce platform. One of the reasons we chose BC was it integrated with Square POS which we use in two locations. BC also integrates nicely with eBay and other social media platforms like Instagram, Facebook, and Pinterest which were deciding factors in choosing BC over Shopify and Magento.
  • Integration with Instagram: Very easy to enable purchasing through an Instagram post.
  • Integration with eBay: Set up 100 test products in a couple of hours and had sales immediately the following morning.
  • Integration with Google Merchant Center: once categories are set up, this takes all the sting out of handling Merchant center. Set it and forget it.
  • Product views: If I am doing a search for a specific group of products, Let's say one category that I need to make price changes (MSRP, Cost, and Default Price) there is no easy way to do it short of export-import (not always easy to do). I should be able to pull up the category, select the first product, make changes, then click on a next button to move to the next product in the category. As it stands, I have to hit the back button in the browser to make sure I get to the next item.
  • Sorting on the main Product page: I cannot sort by SKU or price - should be simple things.
  • Hide when out of stock for a product: I should be able to set on the product level a "Hide when out of stock". Let's say I have a limited release product, only 50 pieces available then it is gone forever. I should be able to set it so when the last one is sold, the product no longer appears on the category page for people to find.
  • The hidden product should be searchable by Google, but not by someone using the search function on the site. As it is a Hidden (not visible) product returns a 404 error, but is searchable on the site. Neither one of those options are helpful. I want Google to know we had hot-product-123 so people come to our site, but don't need customers to find it if they do a search for it.
  • Back in stock notifications for products should be built into the platform. Other platforms do this and the only real option is a monthly add on app. It works but doesn't have functionality like Volusion's integrated in-stock notification system.
  • Control Panel Search needs help. I should be able to search by any field whether it be customers, orders or products. it is silly what we have to go through to find information sometimes.
Templates are excellent, checkout is terrific out of the box, and integration with Amazon pay makes it easy for customers to give me their money. Ability to plug into various apps without having to modify the templates by hand is a bonus. Download the app, install, everything is good. Addition of multiple product images to product pages is easy to do at once but needs a little help sometimes as BC does not remember I clicked on the radio button for "Main Image" and sometimes does not save the image title on the last image.
Read Brian Anderson's full review
Rachel Piacenta profile photo
May 23, 2019

Favorite E-Commerce Platform

Score 10 out of 10
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We have two e-commerce sites through BigCommerce, one for each of our businesses. One account is Pro and the other is a Plus account.

We use the Pro account for Southington the Athletic Shop which sells team apparel, uniforms and fan gear that is customizable. We use the Plus account for our girls clothing line called JANT girl. We are a small business with less than 10 employees. BigCommerce allows our customers to place online orders with ease and gives us the ability to recap those orders and ship them out through shipping easy. I handle any issues that do not involve our day to day operations (theme changes and updates, payment processing, shipping integrations etc). I have trained one employee that does the daily tasks, adding products, hiding them and creating categories.
  • The platform is dynamic and can be manipulated very easily to fit all of our needs, even the needs that are not "standard".
  • The support is fantastic. I don't think I have ever had to escalate anything to a supervisor because the staff is so knowledgeable.
  • The partners they choose to integrate with (API) are some of the best in the business. BigCommerce sticks to what they are good at and allows you to use other partners so you are not forced to set up new systems with them if what you are currently using isn't broken.
  • The BigCommerce community is helpful and I love that BigCommerce values their customers' opinions. The up-votes on suggested features and BC's follow through is inspiring.
  • Our order exports could be organized better for our production teams. Order My Gear and some other sites that specialize in team sales and customization have a better grasp on that.
  • The other day I imported products into the wrong store by mistake.. it took less than 10 seconds to upload and it's going to take me weeks of work to fix.
  • I wish we could split up the invoice so that each company could have their own invoice directly from BC. Right now we have both on one account and have to split the payment up after the fact.
I think anyone who thinks they will make $100 or more a month on their online store would be a suitable customer for BigCommerce. You do have to have some computer/online skills or someone on your team who can handle the day to day operations, so if that isn't your thing, I wouldn't suggest it. I would suggest BigCommerce over Shopify or GoDaddy any day of the week having used all three.
Read Rachel Piacenta's full review
Matt Russell profile photo
May 23, 2019

Great e-commerce platform for bookstores that are anything like us - mostly online.

Score 10 out of 10
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We use BigCommerce to host and manage our sales website. We sell Law Books and we have adapted it to help us sell to 10+ law schools and other law students throughout the world. This e-commerce platform makes all aspects of our business possible such as web hosting book lists, managing orders/tax charges, processing orders and notifying customers, not to mention the sales reporting we can draw from the system.
  • Sales tax management
  • Product/information hosting for customers to find what they need
  • Connectivity to allow many shipping methods (UPS, FedEx, USPS, DHL, in-store-pickup, etc)
  • Store/hold order information for both customer and product sales
  • Product options that could be built-in rather than needing to add manually (ie. New and Used)
  • Could use a system that could be used to rent products, not just purchase
  • Reports could use some help to narrow down what clients are trying to find, rather than a mass report
  • Mass re-pricing tool could use some help to make more user-friendly
  • Inventory reporting could use some help to narrow down the information
Great for use in most sectors of retail. Not sure how well it works for an informational product, but it can host PDFs and other documents that can be accessed by customers. Highly recommend spending time to familiarize yourself with many of the product options that you can create to make the system adapt to your needs. Very versatile once you have a grasp of what core needs your business has, and the way you can make BigCommerce adapt to those needs.
Read Matt Russell's full review
Mark Linkhorst profile photo
May 22, 2019

Saved the Day, Saving us Cash and Allowing us to Prosper

Score 9 out of 10
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420EDC switched to BigCommerce in 2017 to sell cannabis vaporizers and accessories. It is our primary e-commerce solution and primary revenue generator of our parent company Ithic LLC. It's made it easy to incorporate over 150 Products into an easy to follow and manage a website that is ever evolving with new products and categories and brands.
  • Total Package
  • Integrates with ShipStation for Fulfillment
  • Is Easy to Maintain and Change
  • Stellar Customer Support
  • We've had fixes break my shop that needed engineers to fix, it would be good to not move backward by trying to move forward
  • We have also had glitches on our homepage during some peak traffic times that took over a week to resolve. This needs to be faster, within 24 hours to be acceptable.
  • Giving timeframes on issue resolutions and sticking to them.
For me running a micro-shop from a home-based office, it is the perfect solution for a single member-managed LLC to be fast and efficient with updating the shop and handling the fulfillment of orders for our products quickly with ease during some peak times. It can be useful for large companies as well who have hundreds of items that need to be easily managed under a single easy to maintain the solution.
Read Mark Linkhorst's full review
David Eberhart profile photo
May 22, 2019

BigCommerce: The ideal e-commerce for small- to mid-size companies

Score 8 out of 10
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We use BigCommerce as our primary e-commerce window to B2B and B2C clients. BigCommerce allows us to show our vast in-stock product line and also allows us to work with vendors to help them get their product (not necessary in inventory) in front of our customer base. This informs us with what we should stock and it informs our vendors on what's moving within their product line in our industry.
  • BigCommerce is a closed environment e-commerce platform. What I mean by that is that code is protected by BigCommerce. It's very difficult to make a change that would frag your site beyond repair.
  • BigCommerce has the best documentation online hands down.
  • BigCommerce has an excellent chat program with well-versed technicians to walk you through just about anything. Should your ticket get expedited to tier 2, they'll actually get back to you.
  • BigCommerce is very powerful. We can solve most of our site customization within the platform.
  • BigCommerce is an excellent e-commerce platform. The only reason I didn't rate the partner as an 8 rather than a 10 is some recent difficulty with templates. We've been in a loop for the last couple of months with the TrustSpot Install Classic--a template a BigCommerce rep recommended to us to switch over into the Google AMP program. We'll upgrade the template and our Google AMP pages start getting downgraded for poor performance. Then, under BigCommerce's direction, we moved back a version and then our customers couldn't place orders. It's been the only level of frustration we've had with the company.
BigCommerce is an excellent e-commerce platform. If you are a small to mid-size company, implementation of an e-commerce site with BigCommerce should be a breeze. I personally have a good bit of custom web-building experience, but the team I deploy to do the day-to-day BigCommerce functions are website building novices. They have little or no problems working with the platform.
Read David Eberhart's full review
Dennis Haddix profile photo
May 17, 2019

A 10 Year Take at BigCommerce

Score 10 out of 10
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BigCommerce (BC) is utilized as the end user website and the administration functionality in its entirety. Fortunately, BC has partnered with several software providers for expanding and enhancing the functionality to assist with bottom level email integration, calculating tax revenue and required tax payments, order processing gateways, shipping integration tools and many others that I am confident we may or may not use daily.

BC is not an inexpensive approach to E-commerce. We receive several solicitations monthly for other shopping cart providers. But when your store has over 20K items and we continue to increase these product offerings daily, the burden of switching becomes a task not worth whiteboarding.

The most important value of BC is their dedication to uptime and addressing service interruptions timely.
  • Excellent Product Support
  • Dedication to Site Availability
  • Communication of Enhancements
  • Open for Reccomendations
  • More Dashboard Customization
  • Open Fields for Mapping Data for Imports
  • Enhanced Global Editing
BigCommerce is well suited for just about any category of B2B and B2C. Althought our focus is centered around B2C, we have increased our B2B base because of the ease of functionality for the B2B client.

BigCommerce does not fit well for someone on a budget. The Enterprise level of agreement is extremely costly, probably the most expensive monthly fixed cost, as everything else can be adjusted - but not the monetary commitment to BigCommerce.
Read Dennis Haddix's full review
Francis Vassallo profile photo
May 08, 2019

BigCommerce: Probably the Best eCommerce Software ... Ever

Score 9 out of 10
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Reseller
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Our agency 5874 are BigCommerce, Shopify, WooCommerce accredited. However BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands.

The platform is easy-to-use, migrations are seamless and the cloud-based SaaS solution eliminates the hassles and costs of merchants managing a self-hosted platform, letting them focus on growing their business, with the added reassurance of PCI Level 1 compliance with automatic security updates as standard.

The ongoing 24/7 support is the best we have come across in the business, as is the 99.99% uptime, with a track record of high-peak seasonality uptime ... even during Cyber Week.

  • Unparalleled Features
  • Lightning Fast
  • Rock-Solid Security
  • Bullet-Proof Reliability
  • Infinite SaaS Architecture Scalability
  • Robust & Future-Proof
  • Low Total Cost of Ownership
  • Best in class for mid-market brands
  • Designers might crave more freedom for customization
  • Developers might take issue with the fact that it’s not open-source
  • BigCommerce is still gaining it's reputation as being a viable options for enterprise-level eCommerce
BigCommerce offers far more customization options than many other platforms including: Magento. BigCommerce is a hosted solution, which is great for new businesses and immediately sets you up with minimal expenditure, saving on hosting, maintenance and update expenses. Bigcommerce’s single page checkout has also proven to increase conversion rates up to 12% by making it simpler and faster for customers to make a purchase. BigCommerce's track record of an unbeatable 99.99% up-time is matchless. BigCommerce offers a variety of features and add-ons, such as an included mobile site, that make it easy to update and tailor your site to suit your needs.
Read Francis Vassallo's full review
Tessa Wuertz profile photo
May 02, 2019

BigCommerce Offers Big Benefits

Score 9 out of 10
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Our team offers web design and development services to different businesses. When it comes to eCommerce projects, our go-to always ends up being BigCommerce. It's perfect for businesses experiencing rapid growth that need an engine that is intuitive while also allowing for customization. We pair it with a CMS to offer the best of both worlds so that our clients can use it to grow with them.
  • Included Apps
  • Versatility
  • Speed
  • Out of the box customization -- when it comes to themes, there is definitely a benefit but the design does not allow for much customization and comes with bloated code which is obviously bad for SEO.
  • Overwhelming number of product options -- If turnover happens often with products, the amount of options and inventory tracking can be overwhelming and confusing for clients.
  • Cart design customization -- we often feel a little bit of a pull with the lack of customization that we are able to do with the cart page. Although there's not much to change, offering a different look and feel would be helpful to our clients.
Mid-sized and growing businesses benefit greatly from BigCommerce because of it's wide array of options. The built in features are intuitive, so at it's core as an eCommerce engine it is easy to use. From there, there's lots of different options to help businesses grow--from analytics, to abandoned cart emails to Google shopping feed, there's lots of options that allow for businesses to grow.
Read Tessa Wuertz's full review
Jennifer Hadley-White profile photo
August 24, 2019

BigCommerce is Home to Me

Score 10 out of 10
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I own a small stationery company and am a one-woman show, so I need ease, trust, and affordability to keep going.
I use BigCommerce as my retail site, and prior to business model changes, I used it as my wholesale site as well. It provides the ability to have two separate pricing and tax structures, show some products to one user and not to another. If I was still wholesaling on my site, BigCommerce would still be my go-to.
  • Inclusive pricing: basic and advanced apps are part of your plan rather than as add-ons.
  • Ease of use. I can do technological tasks for the most part, but I don’t have time or energy, so BigCommerce’s user-friendliness is crucial to my business.
  • Customer service! Customer service! Customer service! I have a few questions every so often (or user error) and I know I can get on chat and quickly have someone on the case. They’re friendly, empathetic, determined, thorough, and have never let me down!
  • Their pricing is great, and especially since they include so many add-ons in their cost. The base cost is comparable to others, but the others require add-ons for additional costs.
  • Did I mention customer service?? Yep! And I will do it again. If you asked me which companies give great customer service, I would answer BigCommerce and the big boy, Apple. BigCommerce is that good!
  • Integrate with even more platforms. BigCommerce works with tons of companies, but there can always be more.
I switched from retail and wholesale to just retail, and had left something marked wrong that caused me problems in the retail portion. I chatted with customer service and they quickly found the issue, fixed it, and clearly communicated what had happened without making me feel stupid for the user-error.
Running a wholesale and retail combo took a lot of set-up and they tirelessly walked me through each question. They have tutorials but are still happy to help any other way.
Read Jennifer Hadley-White's full review
Sean Callihan profile photo
April 30, 2019

Love me some BigCommerce!

Score 10 out of 10
Vetted Review
Reseller
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As a Digital eCommerce Agency, BigCommerce is one of the key eCommerce platforms that we work on. We build custom websites for our clients on the platform. We also provide support via updates and upgrades from Blueprint to Stencil. They are one of our top partners who we collaborate with to drive mutual business back and forth.
  • BigCommerce offers a great feature set out of the box.
  • BigCommerce is very collaborative and open to feedback as a partner on anything that they can improve on.
  • They are a super strong SaaS option with superior up-time and built-in security.
  • In sales, if someone that is a customer needs to up their plan based on order volume, etc., they have to start a whole new contract term. Should offer in-term price adjustments.
  • As a partner, we would love some kind of credit for the deals that we brought in or that we help close.
  • Continue to add more benefits to the enterprise package to encourage merchants to self-select enterprise vs being placed in it due to sales volume.
BigCommerce is great for the majority of merchants. It is great for new merchants as it provides a simple, intuitive backend with powerful tools right out of the box. Also, the themes are great for merchants that don't have a large budget. The platform is great for growing merchants as well, as there is a number of great tools and apps that can be added to further enhance the user experience and merchant capabilities. Finally, it's also a great option for established, enterprise stores that want the security and peace of mind that a SaaS platform provides. The open-API structure also allows the platform to be extended in a number of ways to further support merchant needs.

Where the platform comes up short for merchants would be merchants that want ultimate ownership of the product. If they have an internal development team they may not want a platform that doesn't give them ultimate access to every part of the infrastructure.
Read Sean Callihan's full review
Miles Brazitis profile photo
August 19, 2019

BigCommerce is great for online wholesale!

Score 10 out of 10
Vetted Review
Verified User
Review Source
BigCommerce is used to host our online Wholesale eCommerce store. We have an offline department, but we still enter all ordered into BigCommerce as custom orders. This helps us with keeping up to date sales info on all of our customers, online and offline. Additionally, we use BigCommerce to manage our inventory across both online and offline departments.
  • Customer Service is fantastic. Their live chat function has helped in times of need!
  • BigCommerce allows for easy integration with other software such as MailChimp, Shipworks and more!
  • BigCommerce allows you to add notes to specific orders which is quite helpful when something is out of stock or refunded.
  • I'd love for BigCommerce to allow for importing of orders via a CSV.
  • I do wish BigCommerce could have more flexibility in the Bulk Edit function. Being able to adjust Minimums and options would be great.
  • I feel the analytics portion of the Enterprise plan is a bit lacking. It seems that sometimes it's difficult to gain real product sales stats.
BigCommerce is great for all types of stores, especially Wholesale. They allow you to be able to hide your product prices for users that are not logged into your store or have not yet created an account. This protects us wholesalers from retail consumers being able to see what the product they purchased at retail price would cost at wholesale. This protects our end customer, the retail stores.
Read Miles Brazitis's full review
Scott Walker profile photo
April 23, 2019

BigCommerce as a Catalog Site

Score 7 out of 10
Vetted Review
Verified User
Review Source
My agency has a client in the high-end consumer electronics industry. Though they don't sell directly to the consumer (they are an importer and distributor), they wished for a site that made an easy catalog for the consumer and a Purchase Order builder for retailers. They also had a number of other "wants" such as an integrated blog, pricing and options models, and tiered pricing. After examining multiple platforms, we decided the most professional-looking and functional choice that checked most—if not all—the boxes would be BigCommerce. As the scope of the project began to shift slightly, we decided the best option would be to stick with Pro and then upgrade to Enterprise down the line. For the client, we gave them control of the site, but have stayed on to make any changes or updates they need us to. So, though the client has the ability to make the changes, my agency still actively manages the content and functionality of the site on a daily basis.
  • Simple Design. Using the template files provided, it is pretty simple to build an attractive and functional site with minimal coding. Our developers still needed to make a number of specific changes to the code, but much of that was due to this specific product. So I wouldn't say you could build the site without a coder, but if the product and design are simple, you shouldn't have to rely on a developer to create the site.
  • Product Functions. The bulk import/export function is useful and not too finicky. I especially like the in-browser Bulk Edit function that is similar to a spreadsheet. (Unfortunately, this function is limited in the number of options, but it is still more convenient than exporting, editing, and then reimporting a .csv of products). Also, the product options, pricing rules, and facets are very useful.
  • Ease of Updates. The back-end menus are pretty self-explanatory, and some options that are used more often are broken out to make them easier to update. The Home Page Carousel, for example, is nested right under Storefront, making it quick and easy to navigate to. This is convenient, especially when handing the reins over to users who are less familiar with site architecture.
  • Image Directories - Oddly, BigCommerce has at least 2 sets of image directories: One for Products, and one for content and everything else. This is awkward because it means uploading the same image twice (to use a product image in content) or pointing the source to the product image URL. This may seem nit-picky, but a unified depository for images would be very helpful.
  • Product Options don't have an AND feature. Again, this may be nitpicking, but when building product options for pricing and availability, there is only an OR function. Having an AND function would allow much more versatility in the options for each product, and would save time and energy when building out the products and their options.
  • Different Wysiwygs for blog pages vs everything else—the Blog/Content/News uses a different Wysiwyg/text-editor than the one used for product pages and other site pages. This is quite irritating as the one used for the blog has fewer options than the one used for everything else. Ideally, the blog would have the same (if not more) functionality than the product pages, but this is not so on BigCommerce. This necessitates a lot of custom CSS on the content side.
BigCommerce is definitely e-commerce focused. The content side is a little underdeveloped, but the product functionality is one of the best I've worked with. If you have a website with a lot of custom product options, I would suggest BigCommerce product options, option sets, rules for those options, and the automatic SKU builder based on those rules and options are vital tools when building out the products. The ease of bulk editing (both in-browser and in through the export/import feature) means you can make changes to large groups of products quickly and efficiently, and you won't have to worry too much about incorrectly hashing your data.
Read Scott Walker's full review
Ann Collins profile photo
August 15, 2019

Great Shopping Cart! Needs more interactivity features.

Score 9 out of 10
Vetted Review
Verified User
Review Source
Big Commerce is used for the entire organization for sales and website content, including education and customer support.
  • Shopping Cart works across other platforms so our website looks a lot better than other companies.
  • It allows us to easily add content and educational pages which complement and help promote sales of our products.
  • Easy to upload bulk data with Microsoft Excel.
  • Products with multiple sizes and pictures are harder to import with Excel.
  • An Affiliate option should come with the BigCommerce platform. By being part of your platform, it will work better. It also allows us to interact with our customers more.
  • We should have a "Find a Distributor" built into the platform because many of our customers are looking for local distributors. This option should also have the ability to be modified to say Find a Physician, Find a Health Coach, or etc. Many e-commerce sites have distributor/partners in other states. This option allows us to be more interactive with our clients - it shows we care enough to help them find a local "expert", who is familiar with our products.
  • It should have built-in interactive questionnaire functionality, so it can ask customers a number of questions, and then give them an answer (using basic IF - THEN logic). For example, it would ask a number of questions, and then the LOGIC could suggest which product would be best - based on their answers. It should have the capacity to use as few as two questions, as well as unlimited, and even sequential questions. Again - we need BigCommerce to help us be more interactive with our clients.
  • We realize that the site is SSL secure. However, as more physicians get involved in e-commerce, we want platforms that are also HIPPA compliant so that if a patient wants to ask us a question, or download a copy of a lab test for us to review, we are using a HIPPA compliant platform.
Shopping cart works great but we need more interactive features.
Read Ann Collins's full review
John Schiff profile photo
August 15, 2019

BigCommerce is a Good Solution for Us, for Now.

Score 8 out of 10
Vetted Review
Verified User
Review Source
BigCommerce is one of a number of e-commerce revenue channels we pursue. Our organization is e-commerce based so BigCommerce is one element of that. Our products are primarily one-of-kind legacy technology pieces, such as laboratory equipment and, discontinued industrial spare parts. These ‘long-tail’ items require exposure through many different sales channels. BigCommerce provides us the platform for one of those channels.
  • SEO
  • Plugins
  • CSV imports
  • In-depth support with our IT person: sometimes it appears to border on condensation. Not good. Not professional.
  • We can’t get the Wordpress API to work. Appears that there’s not much real support behind it for small businesses. Disappointing since you’re flogging it as a real solution.
  • Shopify is going to eat your lunch if you don’t continually add value to your customers. I haven’t seen any real big changes to the platform in all the years we’ve been using it. You better wake up. I’m not the only one that’s looking at them.
Good for mature e-commerce businesses looking for a hosted platform.
Read John Schiff's full review
Kiara Elder profile photo
August 13, 2019

It was a great start

Score 5 out of 10
Vetted Review
Verified User
Review Source
We enjoyed working within the BigCommerce platform for about five years. We liked how easy it was to update and change products, pricing, and photos. The interface is great for beginners and small stores with a small footprint. We struggled with the platform when our business grew and found it did not have all the features we were looking for, for the bakery.
  • Easy to use
  • Easy to update
  • Easy to change
  • It updates at odd times, which isn't good for business
  • Has a tendency to lock up so it's hard to log in and see sales
  • Customer service was sometimes hard to reach/understand
This platform is great for small companies with small footprints, not so much for the larger companies. Easy to use, and change information quickly, such as seasonal products or items. Hard to set up reoccurring sales such as monthly boxes or subscriptions.
Read Kiara Elder's full review

Feature Scorecard Summary

Product catalog & listings (180)
9.2
Product management (179)
9.2
Bulk product upload (136)
8.4
Branding (162)
8.2
Mobile storefront (175)
8.3
Product variations (171)
8.7
Website integration (153)
8.9
Visual customization (175)
8.5
CMS (123)
7.4
Abandoned cart recovery (157)
8.9
Checkout user experience (172)
8.7
eCommerce security (172)
9.7
Promotions & discounts (164)
8.6
Personalized recommendations (140)
8.1
SEO (168)
8.6
Multi-site management (71)
8.3
Order processing (169)
9.3
Inventory management (146)
9.0
Shipping (154)
8.6
Custom functionality (153)
7.9

About BigCommerce

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Categories:  Ecommerce

BigCommerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality
Additional Features
Has featureHigh Availability (HA) infrastructure that allows us to deliver 99.99% uptime
Has featureOpen Platform: 90% of the BigCommerce platform data is exposed to the API
Has featureServer-to-server API functions enable a headless commerce on WordPress and more
Has featureDevelop, test and push changes without downtime in a local environment using the Stencil CLI tool.
Has featureOmnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
Has featureGlobal CDN, localized payments and multi-language support

BigCommerce Screenshots

BigCommerce Videos (4)

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

Shopify, Shopify Plus, Salesforce Commerce Cloud, WooCommerce, Magento Commerce Cloud (formerly Magento)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Standard29.95per month
Plus79.95per month
EnterpriseCustomper month
Pro249.95per month

BigCommerce Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
60%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
10%

BigCommerce Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Professional Services

BigCommerce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web