BigCommerce
Top Rated
BigCommerce
Starting at $29.95 per month
View PricingOverview
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
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How BigCommerce Differs From Its Competitors
Awards
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Popular Features
View all 20 features- Product catalog & listings (406)8.181%
- Product management (403)8.080%
- Mobile storefront (394)7.575%
- Visual customization (397)7.373%
Reviewer Pros & Cons
View all pros & consVideo Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
View all pricingStandard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Product Demos
Getting Started with BigCommerce | BigCommerce Tutorials
02:50
BigCommerce Company Values
03:30
BigCommerce for WordPress Announcement
01:09
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
- Shopify
- Shopify Plus
- Salesforce Commerce Cloud
- WooCommerce
- Magento Commerce Cloud (formerly Magento)
BigCommerce Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 8.1.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 60% |
Mid-Size Companies (51-500 employees) | 30% |
Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
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December 15, 2022
A Great Get..but Room to Grow
I use BigCommerce to manage our shipping and online orders during our mail order season. The product helps us track orders and seamlessly integrate into shipping while getting preferred rates on postal service.
- Shipping
- Automated emails re status of order
- Integration of other apps like ship station and privy
- The interface is dated and needs a refresh
- The Inter app feed isn’t always seamless. Sometimes I need to go into ship station to get it to work vs. just using the dashboard
- Apps like privy could be more seamlessly integrated into the dashboard to see email performance in concert with the dashboard vs. isolated
We use ship station and privy for email. Both have been valuable to be coupled with our e-commerce site.
December 14, 2022
Best tool to manage your eCommerce business
We use Bigcommerce as our primary order processing service for our website www.kapiva.in, It help us to manage orders, create offers and manage customer profiles. We don't to look anywhere else to get the sale data, all are in-build in BigCommerce. It helps us to export all sorts of reports to calculate revenue. It also is integrated with JudgeMe, which gives us feedback from customers everyday. A big chunk of our work has been made easy just because of BigCommerce.
- Process orders
- Integration with other tools, such as Unicommerce
- Export detailed report
- Enable us to create offers and coupon codes in minutes.
- Managing customer profiles
- Wanted feature to track history of wallet amount for a customer
- Ability to replace orders and process refunds with automation
- adding more filters to search an order, such as product name,
We have integrated with API of Tamper Monkey, Unicommerce, JusPay, JudgeMe and RazorPay. We have also integrated with delivery partner Shiprocket and Delhivery. We are able to use BigCommerce API with these services which helped us to run our operations smoothly. This is just a great application for any product company.
December 13, 2022
Thank You Big Commerce! We appreciate your products and services!
We use Big Commerce for our website. We have so many products that either have size options or core charges and the platform allows us to customize those specifics.
- Easily Add Pages
- Simple to enter Products, Descriptions, Photos & Videos
- Love the professional looking Carousel
- Sorting products under categories/sub-categories creates a simple search process for potential customers
- The customization features allows us to tailor the site to us
- When entering an item and then going to options, I would like the list to stay the way I sorted it originally. Unfortunately, it goes back to the default sort
- When viewing products, the list seems very random - I would like it to be in alphabetical order.
We're integrated with Paypal, Affirm, Snap Finance, UPS, USPS. Integration was simple and quick.
December 11, 2022
Best E-commerce platform
We normally provide b2c services , as BigCommerce easy to use for any customer so we recommend them to use BigCommerce, we provide them start to end service like theme setup , payment setup , product setup etc. so BigCommerce is one stop solution for it.
- Customer experience
- Faster checkout
- More security
- Easy admin management
- Easy catalog ,order management
- API document more in details
- Free trial more increase for customer
- More theme option
Its provide easy to access api, we have already integrated 3rd party api as well , we didn't find any issue.
December 06, 2022
BigCommerce has been a great eCommerce platform for our business.
Score 7 out of 10
Vetted Review
Verified User
We utilize it for orders that are placed through our website. We also us MiniBC App for our order subscription program. The main areas I have issues with is MiniBC, limitations when creating sales or campaigns, and the subscription frequency.
- Eye4Fraud App works very well when identifying fraudulent orders
- Status of orders
- Order, reviews, or other notifications
- Details of the order
- Reports
- MiniBC (Subscription App)
- Sales/Campaigns
- Website restrictions
- Discounts/Promo Codes
We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied to the order and the buyer is notified. We also have request for samples and these orders also go through API into CRM Dynamics. This has helped eliminate manual processes and errors as well as ease and consistency for our orders.
November 30, 2022
BigCommerce Review
Score 1 out of 10
Vetted Review
Verified User
Used BigCommerce as a platform for an online store
- you can call customer service
- account notifications
- user interface
- slow loading
we have not used the open APIs, they use webdav which is complex and timeconsuming and expensive to setup
August 14, 2022
Awesome E-commerce Platform
BigCommerce is used as our main platform for website orders. We receive the orders and can access the customers' order information through this platform. This is also where we can answer questions or issue any refunds needed. We also can create our discount codes, promotions, etc. though here. This product is perfect for our business and is extremely user-friendly.
- Marketing Codes
- Customer Order Information and Details
- Ease of Answering Customer Questions
- Ease of Inputting Customer Orders
- Notifications - once you read, it would be nice if they could be marked as "read".
- The discount codes, it would be nice if there were more options to choose from for narrowing down specifics for uses and maximum discount on dollar amounts.
- Ability to make more fields mandatory at checkout.
BigCommerce is great as we have been able to use several of these features. Our products are very unique and BigCommerce gives us the ability to be very specific in how we tailor our experience to the customer. We integrate this with our Inventory Management software as well as our Shipping Software and the integration work great!
July 27, 2022
Great modern platform, especially at the price point
I'm a web developer that specializes in e-commerce. I regularly help clients open new stores on BigCommerce or migrate their stores from other platforms to BigCommerce. It's especially good for B2B businesses and those that need multiple storefronts. The headless option makes a great pairing with WordPress, which gives customers more design control over the informational aspects of their e-commerce stores.
- B2B / Wholesale Tools
- Multistore front for sharing a catalog between different stores
- Product Filtering
- Customer Support
- Adding custom properties is extremely limited compared to other platforms.
- Some files can only be modified offline are requires a bunch of command line stuff.
- The Page Builder is lacking especially when it comes to custom fonts and styling.
There is great potential in the open APIs and I've seen incredible things done with them. In my opinion, it's a great system and really competes. However, I'm a bit disgruntled that there are simple tasks that other platforms make easy to take care of through the online editor that BC really requires you to have to do by API, which is overkill for a simple web developer.
We need a flexible e-commerce solution that's easy for our internal users to manage, integrates with a wide range of 3rd party apps, and most importantly can provide a fantastic experience for our customers. We sell in multiple regions around the globe and need the flexibility to manage and serve our stores to different regions, currencies, customer groups, and product portfolios.
- Customer Experience
- Range of integrations
- Support and service
- Flexible development environment
- Tax inclusive/exclusive pricing by region/currency
- More checkout customization
Over the 2 years we've been using BigCommerce we've realized the power of their open APIs and made increasing use of them - initially it was just to call the products so we can show BigCommerce products and pricing on our CMS site, but recently we've begun the transition to a headless store and now offer a more branded e-commerce experience for our customers.
June 12, 2022
BigCommerce finally put on its big boy pants!
Our eCommerce website platform needs to be willing to work with hemp-derived products, and BigCommerce is one of the more well-known platforms in that arena. Honestly, in the last couple of years, BigCommerce hasn't really been my first choice, but again, when you're working with products derived from federally legal hemp, your choices are very limited. Having said that, I've been very surprised with how far BigCommerce has come in the last couple of years, specifically the Page Builder, which essentially allows you to select a free template, and customize it in a drag-and-drop environment, and if you have the time and ability to do that, Page Builder essentially negates the need for a paid, premium template. I would also say adding and editing products, and building out promotions, and customer groups are very easy in BigCommerce, and more robust than the other platforms I previously preferred to work with.
- Page Builder
- Promotions
- Products
- Order data
- Complicated product imports/exports
- Theme updates
Other than integration for shipping, I'm honestly not using anything super complicated where I'd feel comfortable saying something like oh the open API is easy to use, or whatever. What I can say though, is in the past I was working with a company that was using this incredibly outdated, all-in-one business software that handled accounting, eCommerce, shipping, and inventory and was REALLY bad at all of them, but you know, a cheap solution that the company liked...anyhow, we connected BigCommerce to that nightmare, easy peasy. There were no issues passing any data back and forth, so in my limited experience, the API works great for any app or custom API you might need to connect.
April 26, 2022
BigCommerce Review
Used to run our ecommerce business and have been using the service for over three years.
BC allows us business to consumer and business to business sales across the globe. Standard out of the box ecommerce setup includes multiple selling channels such as Facebook, Instagram, Amazon and other channels.
BC allows us business to consumer and business to business sales across the globe. Standard out of the box ecommerce setup includes multiple selling channels such as Facebook, Instagram, Amazon and other channels.
The service is continuously being improved.
- Business to business sales.
- Business to consumer sales.
- Needs a more robust mobile app.
- Needs better mobile website compatibility for the backend.
Apps allow for greater customization and the number of developers available for customization is great.
April 20, 2022
Professional Ecommerce Platform at an Affordable Price
The BigCommerce website platform hosts all of
our products and processes all sales. Prior to changing to BC, I maintained my
own website code and was responsible for all web-hosting. The old site/code was
hacked more than once and managing security was becoming a liability.
Furthermore, the old site was not responsive and became outdated for
smartphones. BigCommerce fixed all of that, and I was up and running much
quicker than expected. The templates are highly professional and feature-rich.
- Provides a secure web platform for hosting eCommerce sites.
- Includes many professional templates.
- Includes many add-ons for order processing, payments, and shipping.
- Would like to have better "catalog only" pages to show sample items that are not for sale.
- The backend interface could be more intuitive.
APIs are used to process payments for multiple payment platforms. The customers like payment options and BC provides plenty. There are also integrations with email marketing, automatic listings on Pinterest, and automatic integrations with Facebook. All of these provide marketing value.
April 13, 2022
BigCommerce Review
We use it to sell our product online, both wholesale and retail.
- One stop solution for our e-commerce needs.
- Easy to learn and use.
- Price could be better.
- 3rd party vendors constantly bothering us.
I am not familiar with the term API and do not think our company currently uses this function.
- no training
No
March 26, 2022
Affordable and very usable
We use BigCommerce to promote our products and services, generate leads, and facilitate product purchases. The products we sell are complicated in that they can be packaged and sold by a number of different units of measure (e.g., milligrams, micrograms, milliliters, etc.). The software is flexible enough to allow us to create customized units of measure for every product, and a single product can be offered in multiple pack sizes with different units of measure.
- They have a great WYSIWYG interface for creating webpage content.
- The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
- It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
- We charge different packaging fees for our products, based on how they ship, so it would be nice to be able to tag a customizable packaging fee to every product. Currently, this cannot be done.
- We cannot customize how products are sorted on a page that shows all the products available within a given Product Category; the default is an alphabetical list. We would like to be able to manually prioritize how the products appear on a Product Category page.
- This is a minor annoyance, but I'll go ahead and try to describe it - When making edits to products, it would be nice to save your changes and close out of the editing interface, then be returned to where you were in your list of products. Currently, you are taken to the top of that page's list of products. So, if you're viewing 50 products, and you want to edit products 45-50, after you save each set of changes, you are taken back to the top of the list (product 1), so you have to scroll back down to edit products 46, 47, etc. Not a big deal, but thought I'd mention it.
We are using the open APIs now to modify how our Product Categories appear on the homepage. We don't do this often but appreciate very much the ability to do this. We have also used the open APIs to modify the hard-coded text that appears on every page on our site.
March 25, 2022
BigCommerce isn't worth the price
I took over maintenance on a website using BigCommerce. They used it as their main website and shopping cart platform.
- Easy setup.
- Page Layouts.
- Make add-ons simpler to use.
- Make product options easier.
We used Zoho interface but had to hire an outside API programmer and use a third party add-on to make it work properly.
February 28, 2022
BigCommerce: The Vehicle To Get You Across The Finish Line
We are a 46-year old brick and mortar company in a niche industry whose primary customer base is large, multistate, and multilocation food, pharmaceutical, manufacturing, and retail distribution companies with in-house maintenance departments. We had to integrate our product catalog with the purchasing and EAM systems of our large customers. That was our primary goal. We accomplished that, with the byproduct being an impressive online store that has brought in dozens of new customers. The BigCommerce platform is remarkably intuitive, and when support is needed (which is very infrequently), their response is exemplary.
- Provides an intuitive, highly customizable platform.
- It does not "nickel and dime." The included themes are well-crafted, and integrated apps are functional and reliable.
- Support response times are the best among our tech vendors.
- There is some inconsistency in the default Import/Export routines regarding field mappings. It's easy to correct but adds some time to the task.
We currently use a "stock" BigCommerce-powered site and have not needed to do much deep customization. This does not really apply in our situation.
February 18, 2022
BigCommerce - Big Solutions
BigCommerce acts as our online shopping cart. It replaced a previous product that had developed glaring security issues. BigCommerce provides a reliable, flexible solution for us. It allows us to manage a large variety of SKUs in our online marketplace. It has greatly streamlined online/mobile ordering for our customers. It has also greatly improved our annual pricing update process with its product import template.
- Robust security and uptime. We are always confident that our site will be accessible, protected, and that our customer's data is secure.
- Fantastic third-party integrations and options for development. Their responsiveness has been integral, and they are very good about helping to cooperatively find solutions to our problems.
- Great product library, with support for Variant items. This fits the bill perfectly for our company, as we deal with hundreds of variant SKUs on some of our customizable products.
- Smooth Export/Import process. Their Bulk Edit Template makes our annual pricing update process a breeze. We are able to use our internal database to simply populate the exported Product data, then turn right back around and re-import. The import monitor does a great job of calling out errors as well.
- Their support for a sandbox development environment has been a tremendous boon to us. We've been consistently using it to test layout updates, pricing changes, and new third-party integrations with the confidence that they will perform 100% in the live environment.
- Smooth integration with Authorize.net, our payment processor. We are able to easily interact with the two systems and help customers understand why their transactions may fail during checkout.
- Their API is exceptional and provided everything we needed at our fingertips to create our own script to import our BigCommerce orders into our bespoke internal order system.
- The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
- It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
- Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
- More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
Their API was the key selling point for us. We use a bespoke in-house ordering system that handles phone orders, orders placed at tradeshows, and manages our entire process from quote to production to fulfillment. Being able to import our online orders at the click of a button, rather than having a customer care representative re-key those orders manually was paramount to a successful solution. Their API gives us everything we need at our fingertips to take the customer's BigCommerce order, and the captured payment, render it into our system, and include it in our daily batch for finances at the press of a button. We are able to pair customer accounts up between the two systems, guaranteeing accuracy and minimizing record duplication. We can even take BigCommerce's orders and sub-divide them for more efficient shipment to the customer. The ability to bring in menu choices and customer notes have been a tremendous boon to our production team when customized solutions come in online. We were never able to do anything to this degree or scale with our previous solutions.
Management of the entire multichain online commerce for retail/wholesale business. Use it to manage eBay, Amazon, and private site product listings, prices, updates, sales, and manage inventory as well. One change gets sent to all of the appropriate places without having to mess around with separate information silos. Wholistic picture of sales and revenue and dead inventory as well. We get to see product engagement and capture abandoned carts effectively. Great API tie-ins to other software like shipping management and advertising campaign management. At this point, I wouldn't use any other e-commerce platform or recommend anything else. Has a scalable robust feature set that allows for personalization within any business model.
- Product management.
- Order management.
- Multi-chain e-commerce management.
- Customer management.
- If it's possible an even more customizable payment structure.
- More email features.
The available integrations and standardized API makes the value proposition even higher. I used to use custom CMS's to do the same thing BigCommerce does out of the box, but the number of API partners they work with is huge. If you can't find your software partner, I'd be surprised. Especially their e-commerce account partners that allow the easiest cross-selling capabilities. No complaints.
January 04, 2022
World's Number One eCommerce Software
Score 9 out of 10
Vetted Review
Verified User
BigCommerce is the main application we use for our business. We have seen many improvements in the past 10 years, BigCommerce is the [world's] best e-commerce solution.
- High tech
- User friendly
- Best customer support
- Product image on packing slip
- Gift message on checkout and able to print on packing slip
- Change default for selection for "My billing address is the same shipping address"
- Need to fix report due to multi currency purchase
[Minimal]
December 20, 2021
Bigcommerce - A Good Choice
Very easy to use systems. Lots of functionality is in-built without the need for external apps. Used it in the retail industry with 1000s of products. Easy to customize the functionality. Default UI is decent to begin with and we tailored it to our needs as time passed. Availability of sandbox is a good bonus.
- Easy to use
- In-built features
- Refunds reporting
custom functionalities added via apis
December 12, 2021
Big Big BigCommerce
All in one solution for setting up an online store. We are getting problems with our web servers and payment options, but after a thorough search, we have found BigCommerce as a complete solution. Now we don't have to worry about server uptime. We have got an extra feature of drop shipping as well which we are planning for our future venture.
- Integrated SEO tool.
- Multiple currency and payment options.
- Drop shipping.
- Point of sale option.
- More free template.
- Payment options for local vendor.
- Email marketing.
N/A
December 08, 2021
Sell Anything, Anywhere with Bigcommerce
[Depending] on client budget and product we are helping client to choose Ecommerce platform and [especially] for BigCommerce we made a checklist for our customer why BigCommerce is really good for selling online any products in the world.
- Less fees per transaction[.]
- Well organize admin[.]
- Without code knows client can build ecommerce store[.]
- Many inbuilt payment method supported[.]
- Need to implement Inbuilt drop shipping
- Automated abandoned cart[.]
- Automated email report[.]
- Product custom field[.]
Open API which [helps to connect] third part data with BigCommerce. [It really helps] to [manage] all data with single admin like needs to managed order, products with Amazon, [eBay], any payment or shipping services, Automated data processing, etc...
December 05, 2021
Do it once, Do it right - BigCommerce Time
It allowed us to operate on multi-channels. We were small. Here is what BigCommerce was to us: It gave us access to Facebook marketplace, business marketplace, and all social media platforms. For a while, this was special/privileged access BigCommerce negotiated for us. While I do know the total outcome I know we were to have an easy opportunity to apply for Facebook's Business Marketplace. Unlike other competitors, BigCommerce really did offer apps for any circumstance you could think of. The majority of people we dealt with who made their apps were industry leaders. Last I looked BigCommerce was smaller than Shopify and some others. However, this did not limit our options or opportunity. It did allow for some of the best customer service we've had in a long time. We felt like we were much more than just another number. The biggest complaint I remember. Before COVID and some issues, we were looking at working with a personal Magento consultant and interested in creating our own multivendor "mall" (shopping arena) from the ground up. We were interested in a fairly specific niche. Magento really rolled out the welcome mat with their Enterprise solutions. The price tag was well over $30,000 though. I recall when asking questions about enterprise solutions the public-facing associates did not know much about it. BigCommerce is not a consulting firm - noted. But their tech was techy and world-class. But at times felt to me as if reps lacked personal involvement. With other applications or companies when I call, they understand my goals, ask how I am doing, tell me things to buy and what not to purchase. I don't want my BigCommerce rep in a non-enterprise situation too involved. However, they did fell further removed. BC has everything you need and the support to back it up. You can go thin with a few bells and whistles and save money or run through a forest of needed and wanted options for that edge. The worst?... Have you looked at the tutorials? When I looked many were not there or have not been updated for months or longer. So, when you make the right choice and sign up for BigCommerce.
- Finding industry leaders for us to partner with or work with. These were not people from Fiverr or craigslist. Their apps really were wicked.
- Easily able to sell on almost all relevant marketplaces. SEO! If you are on an island without a boat, you are stuck. BigCommerce provided the bridge and built the high-speed rail line. SEO is important to us, BigCommerce understands that and made it easy for us. We were not on an island.
- I am a visual learner. Give me a training class or video. The tutorials were outdated and I needed them.
- I covered others.
We did not.
December 03, 2021
Loving BigCommerce!
I use BigCommerce as my eCommerce platform. I really enjoy how easy the product is to use, and the customer service has always been amazing. I am in no way a web designer or developer or very technical, so when I need help, I know that I can contact them on the live chat and get help every time. I would also like to mention that the cost is very reasonable. I am using the standard version as I am a small business. This version still allows me to publish my products with all the options I need. I literally have zero complaints about BigCommerce, and I do plan to use them for another online store I am working on.
- Customer service
- Problem solving
- Cost
- Google reviews on the lower plans
- Affiliate capabilities on the lower plan
- Product options could be slightly easier
I am using several different apps on my store, and I really think it's great.
December 03, 2021
Our take
It is the [backbone] of our website. We needed a new one back in 2014 and a local company helped set up the site. It works well with Webgility to [the interface without] QB POS[.]
- Easy to use
- Great tech support
- Shipping options to allow for package insurance[.]
- More ability to separate items for various shipping options[.]
Shipping integration. Inventory MGMT[.]