BigCommerce Reviews

For us Big Commerce has been very functional in the sense that we can expand our distribution area/reach which before we started using was only a 50-60 mile radius of our physical location. For some of our items that we offer, Big Commerce is good for giving us the visibility to the customer that we have that part to offer but not necessarily the selected specs to ensure the customer is getting the version of the part that they need which in turn results in a phone call or chat.

For what we are utilizing the platform for we have seen great results.

Bigcommerce is well suited for small to very large businesses. They are very professional and ready to help with any situation regardless of your company size. With the price of Bigcommerce and its features you are able to use. There really isn't any reason to look for a new platform.

The product is easy to use, enabling our small business to sell online, while not requiring external support (IT). We appreciate the availability to integrate videos in your product listings. Apps are easy to use with the themes. We have a small business, but feel that, as we grow, BigCommerce is already prepared for our needs.

If you have some simple products that don't need variations of any kind, and just need to sell them, this will work for you but may be 'too much' and a simpler platform would work better. If you have a lot of products, a lot of {repeat} customers to manage, variations on the products, tie-ins to other products, etc, then you definitely want to use BigCommerce!

As I've mentioned, it's robust. It can handle what you throw at it. It's flexible and scalable, whether you're a company of 1 or 1,000,000, it offers what you need. It's always seeking to improve and adding new features that are helpful and actually work. There are other software platforms out there that seem sleeker, but in terms of solid, dependable, full control of your business, BigCommerce wins, hands down.

I really think that BigCommerce is well suited for most businesses from small, like my company, to much much larger companies. With being able to easily upgrade your account to more features if needed, it makes it an easy choice. You can have a free trial and check out how easy it is to set up a website and create products, categories, and pages. Something I found really handy for my needs is the ability to set preorders so that customers can order items knowing there is a lead time on the item being made. As I make all the items I sell myself, there is a lead time and the ability to add this to the product pages before ordering has made a huge difference. I can't think of a place for this to be less appropriate. You're able to scale the site to whatever needs you might have.

I was recommended to use BigCommerce by a friend who runs several large companies' online sales, and she was right that there was a plan for me, with all the features I needed and some I had no idea I could have. It has worked out perfectly for our small company, with a fair cost each month for all the services I need for my company with the added security of them running the servers and backend.

I have sold a business using BigCommerce and the new owners have used the platform for the past seven years .
one of my colleagues swapped to BigCommerce after much badgering over a long period from me and he has seen his business grow in leaps and bounds , especially through these covid times.

It is cost effective from the start and easy to setup without any website coding knowledge, you only need common sense , great platform for e commerce startups or seasoned professionals.
I have and would recommend BigCommerce to anyone who has the desire to take their bricks and mortar store to the next level .

While I can not immediately come up with scenarios where BigCommerce is not suited for, I do believe there are a host where that are perfect, including for inventory management, availbily of partner solutions to any situation, and their ever-adapting changes in e-commerce.

I cannot stress more the ease of use, it is easily integrated regardless of product or purpose.

I think BigCommerce is a great tool for people who are not webmasters themselves and want to focus on branding and selling rather than coding the perfect site.

We have grown from a start-up manufacturer and BigCommerce has been able to grow their service with us.

If one just wants to run their own operation or enterprise, you can do it well here. What we are doing is more than just having multi-stores and their various locations, but we are combining the "Amazon" effect, which they are willing to assist us in achieving our goal for doing so.

All of my previous answers truly show why I have chosen Big Commerce for being our E-Commerce tab in our Social Market Place platform.

BigCommerce is a perfect solution for selling PDF files. Although I recommend them highly, I do think some knowledge about basic coding such as HTML is extremely helpful. For people who are trying to sell just a few products and don't have a basic grasp of HTML, they may be better suited to an eCommerce solution that's a simple plug and play.

We haven't yet needed to scale up, but I'm counting on BigCommerce to assist us when that time comes. Currently, BigCommerce is handling our traffic perfectly.

We're still relatively new to BigCommerce, but so far it has met or exceeded our expectations. I'd recommend anyone considering it to create a free trial and compare it against your other considerations. While BigCommerce is right for us, you may find Shopify a bit easier if you're less technically inclined and just need to get something up and running since they have a greater selection of themes and plugins. That said, I'd caution against using too many plugins as that may impact your site load time. Also, it should be noted that BigCommerce has recently prioritized WCAG/ADA accessibility standards in all their available themes. Their default Cornerstone theme should soon be certified compliant, with the rest of the free and paid themes to follow.

The platform is flexible and allows sites to be on different plans. For example, we have 2 sites on their Enterprise plan, but kept 1 other site at a lower plan since it was more cost effective. If that one continues to grow, we'll eventually have to move that to the Enterprise level (when exceed $400k/year), but that is a simple change when that time comes and won't require us to redo anything.

Our business is geared towards the biotechnology community. Most of these platforms focus strictly on businesses selling clothing or electronics - however, BigCommerce was the one platform in this arena that enabled us to present our products in a [way] to educate first and then sell.

We use Bigcommerce as our primary website that includes e-commerce, which is connected to our shipping and order/entry software. They allow for seamless communication back and forth.

Great for retail.
Ok got wholesale.
Not yet robust enough to both at once.

Love it for our primary site, would love to see it work with other URLs and different skins too.

BigCommerce is an out-of-the-box solution for e-commerce. If you don't know anything about e-commerce their program is very easy to use and they provide templates so you don't even have to know how to code. If you do know how to code you can create your own template and customize the look and feel of your store as much as you want. The products are stored in the database so when you want a new template you do not lose any of your product set up. Customer support is always available and very helpful.

BigCommerce is designed to provide a flexible and scalable software which can be deployed across multiple departments and sites as needed. We do utilize these features and have access points for different departments and different sites.

My biggest question would be about the customer service that the platform provides. The customer service at Big Commerce is amazing in addition to the product. I would most definitely recommend it to my colleague if they were looking for an e-commerce platform.

It is well suited for companies that want a top-notch shopping experience for their customers. It is great for anyone who wants a separate shop from the corporate website or wants to incorporate a more robust shopping experience in WordPress instead of using WooCommerce. I wouldn't recommend it to small businesses with a small product listing or limited sales since the cost would cut into profit margins.

The ability to have a separate shop and also a product catalog with the WordPress plugin. All products are in one location and can be turned on or off in the shop, the catalog, or both. It also has a great social media integration to sell products via Facebook, IG, etc. that helps conversions.

BigCommerce is good for handling large catalogs of products. The search engine is super fast. It is not that good for advanced shipping rules.

Its core design makes it very customizable with the use of scripts and the ability to change theme code if necessary.

I can’t see areas that need improvement. Maybe the price could be a bit cheaper? I wanted a service that did almost everything in one platform. BigCommerce fits the bill for me.

We can grow with the software. I see many departments able to use it as well.

I’ve already recommended BigCommerce to two people. I love the different levels available; it allows for businesses of all sizes to be able to affordably use Big Commerce. In researching several ecommerce sites, I liked how robust BigCommerce is. I feel it’s a perfect fit for my business now and has lots of available options that will allow me to grow and expand along with it. Their customer service is extremely helpful. I like that I can understand the person. They're not reading some pre-scripted response.

There is so much room to grow with BigCommerce! As my business grows, they have services, plans, and integrations that I will be able to use. The ease of being able to quickly change things on my website, add products, etc. is wonderful. The shipping calculations and ease of shopping cart checkout are fabulous!

I already recommend BigCommerce to other businesses looking to start a retail website.

BigCommerce is a good platform if you want to do basic stuff and are selling a few items. If you want to run a decent shop and want to have the latest apps and the best integrations with themes, then Shopify is the answer.

I gave BigCommerce this rating due to the fact that I have worked years in it and only lately realized I wasted a lot of time and money. I want other users who want to start a new business to know the pros and cons.

It is most suited for eCommerce / shopping cart type websites as intentionally built for it.

It cannot host marketplaces, so you could not build a marketplace like Amazon or Rakuten.

It's a great platform that is easy to use and does not require prior experience.

Very likely to recommend. Initially set my store up on Shopify since it was a very small fledgling business. I thought Shopify would be better since BigCommerce to me was more suited for the big guns. I was wrong! BigCommerce's free online store templates look much more professional than Shopify, and it has superior SEO capabilities, invoicing, and analytics.

I know from managing a local business' online store that BigCommerce is capable of handling any business as it scales from small, local orders to many orders on a nationwide as well as international scale.

It has a wonderful ability to break down products into categories although I don't think it allows sorting by size. The product pages are great - top notch look and usability.

I used to work with Web.com and the support was horrendous and incorrect. With Big C I get an American who can speak well with me and I get one quickly when I call. They are courteous and work diligently to help me resolve my issue. Not every issue is resolved exactly as I'd like, but I'm impressed because they are really, truly trying.

I believe those with real-world business experience have the most to gain because of the many tools BigCommerce provides for listing and promoting products. To inspire customer loyalty while also providing considerable demographic data for no additional cost is amazing. With BigCommerce, the more time you invest, the greater the rewards.

I would like to see a model for selling services like bookkeeping as currently, it's only selling products or stand-alone e-publishing works.

At this point, I have simply not found myself on any limits so I cannot comment.

As a small family business, we simply could not afford to pay anyone to build and maintain a site for us. Without the patient and kind support I received when I asked nothing but dumb questions, I would have given up on this project years ago. Love that crew!

So far, I have managed to create a workable website that actually sells products even though I have no qualifications or experience with same. I was a publishing editor previously and find this view assists me to create the site while BigCommerce provides all the basic tools to achieve my aims

BigCommerce is great for online stores, even with the select themes there are so many ways to customize them to give them your own look, plus you can upload your own for your unique store. I highly recommend BigCommerce for online stores. I really don't know of a way it would be inappropriate as I only use it for an online store. It's just a steep learning curve transitioning from a lot of the simpler web developers.

BigCommerce has really helped me to grow my business and has several different add-ons to help you save time for more important things, like the backup app that stores all of your items should your site crash. You don't have to upload everything one by one again. There is also a tax app to calculate and keep track of your taxes, shipping apps to help keep track of orders and purchase and print labels quickly and easily, and more.