Reviews (1-25 of 110)
- Excellent Product Support
- Dedication to Site Availability
- Communication of Enhancements
- Open for Reccomendations
- More Dashboard Customization
- Open Fields for Mapping Data for Imports
- Enhanced Global Editing
Our agency 5874 are BigCommerce, Shopify, WooCommerce accredited. However BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands.
The platform is easy-to-use, migrations are seamless and the cloud-based SaaS solution eliminates the hassles and costs of merchants managing a self-hosted platform, letting them focus on growing their business, with the added reassurance of PCI Level 1 compliance with automatic security updates as standard.
The ongoing 24/7 support is the best we have come across in the business, as is the 99.99% uptime, with a track record of high-peak seasonality uptime ... even during Cyber Week.
- Unparalleled Features
- Lightning Fast
- Rock-Solid Security
- Bullet-Proof Reliability
- Infinite SaaS Architecture Scalability
- Robust & Future-Proof
- Low Total Cost of Ownership
- Best in class for mid-market brands
- Designers might crave more freedom for customization
- Developers might take issue with the fact that it’s not open-source
- BigCommerce is still gaining it's reputation as being a viable options for enterprise-level eCommerce
- Included Apps
- Out of the box customization -- when it comes to themes, there is definitely a benefit but the design does not allow for much customization and comes with bloated code which is obviously bad for SEO.
- Overwhelming number of product options -- If turnover happens often with products, the amount of options and inventory tracking can be overwhelming and confusing for clients.
- Cart design customization -- we often feel a little bit of a pull with the lack of customization that we are able to do with the cart page. Although there's not much to change, offering a different look and feel would be helpful to our clients.
- BigCommerce offers a great feature set out of the box.
- BigCommerce is very collaborative and open to feedback as a partner on anything that they can improve on.
- They are a super strong SaaS option with superior up-time and built-in security.
- In sales, if someone that is a customer needs to up their plan based on order volume, etc., they have to start a whole new contract term. Should offer in-term price adjustments.
- As a partner, we would love some kind of credit for the deals that we brought in or that we help close.
- Continue to add more benefits to the enterprise package to encourage merchants to self-select enterprise vs being placed in it due to sales volume.
Where the platform comes up short for merchants would be merchants that want ultimate ownership of the product. If they have an internal development team they may not want a platform that doesn't give them ultimate access to every part of the infrastructure.
- Simple Design. Using the template files provided, it is pretty simple to build an attractive and functional site with minimal coding. Our developers still needed to make a number of specific changes to the code, but much of that was due to this specific product. So I wouldn't say you could build the site without a coder, but if the product and design are simple, you shouldn't have to rely on a developer to create the site.
- Product Functions. The bulk import/export function is useful and not too finicky. I especially like the in-browser Bulk Edit function that is similar to a spreadsheet. (Unfortunately, this function is limited in the number of options, but it is still more convenient than exporting, editing, and then reimporting a .csv of products). Also, the product options, pricing rules, and facets are very useful.
- Ease of Updates. The back-end menus are pretty self-explanatory, and some options that are used more often are broken out to make them easier to update. The Home Page Carousel, for example, is nested right under Storefront, making it quick and easy to navigate to. This is convenient, especially when handing the reins over to users who are less familiar with site architecture.
- Image Directories - Oddly, BigCommerce has at least 2 sets of image directories: One for Products, and one for content and everything else. This is awkward because it means uploading the same image twice (to use a product image in content) or pointing the source to the product image URL. This may seem nit-picky, but a unified depository for images would be very helpful.
- Product Options don't have an AND feature. Again, this may be nitpicking, but when building product options for pricing and availability, there is only an OR function. Having an AND function would allow much more versatility in the options for each product, and would save time and energy when building out the products and their options.
- Different Wysiwygs for blog pages vs everything else—the Blog/Content/News uses a different Wysiwyg/text-editor than the one used for product pages and other site pages. This is quite irritating as the one used for the blog has fewer options than the one used for everything else. Ideally, the blog would have the same (if not more) functionality than the product pages, but this is not so on BigCommerce. This necessitates a lot of custom CSS on the content side.
- Customer orders and information. Our customer service team is able to easily and quickly assists customers that call in with questions or errors regarding their purchase (ex: address change, quantity change, etc). With the color tabs we can tell how many orders are awaiting fulfillment, completed, pending, or refunded.
- Full access o my product pages. I enjoy being able to use BigCommerce to quickly access my product pages and make any necessary information changes without having to to send requests to a web developer. I have full control of what my store pages look like.
- BigCommerce provides various Analytics reports that are helpful. Although we mainly use Google Analytics for our reporting, we also some of BigCommerce's reports such as: Purchase Funnel, Abandoned Cart, and Marketing Reports to see which avenue our customers are reaching our website.
- We have had issues with the link/ connection between BigCommerce and our email marketing platform. We cannot get our product images to load properly on abandon cart, thank-you emails, etc. This makes our emails look sloppy!
- I do not like that some (back end) product information pulls over to the product page. On the product page, under "information", the product SKU# is showing. I cannot seem to fix or hide this information and it is aesthetically pretty annoying.
- If you want the fancy stuff, you'll have to pay more.
I do not have anything else to compare BigCommerce to, but it has filled the purpose we expected it to do.
- Client Support: their support team is fully English speaking and based out of Austin. I've never had to wait more than 3 minutes to speak with somebody, and every single rep I've interacted with has been upbeat and ready to go above and beyond to solve the problem. They also aren't afraid to bring in more, "expensive" resources like engineers to solve a problem.
- Robust API: Plug and Play! They integrate nicely with hundred of marketing, shipping, payment, and customer service solutions, all at the click of a button.
- Ongoing Improvements: the team holds monthly town hall meetings on new improvements for everything from new integrations to new UI buildouts. The platform is constantly improving.
- Intuitive UI: easy setting interfaces and WYSIWYG editors. Even somebody without any e-commerce experience can pick up this software and build out their store.
- Analytics: the standard set isn't very robust, and they try to charge you for basic things like Sales by Item Category reporting.
- Checkout Page Customization: currently you need to know HTML/CSS to modify these, which isn't that user-friendly.
- Standard followup email customization: currently, you need to know HTML/CSS to modify these, which isn't that user-friendly.
- Easy of initial setup
- Very easy to customize the look without a look of custom coding
- Most needed feature are included with the platform
- Very good selection of plugin Apps
- The need a way to accept Purchase Orders
- There in no way to have Net payment terms in the standard setup
- Additional price list must be maintained seperately from the item pricing
- Staff notes on orders is extremely helpful
- Easily add products and change prices
- Google Shopping being included in adding products is helpful for marketing
- Comparison sales compared to last week, month, or year can be viewed anytime
- I would like staff notes on products like they are on orders things are constantly changing for our products and it would be easier for coworkers to write problems they have with products that only we see so we can prevent it. We have 20000 products and can't keep track of all details.
- Sometimes when I am adding products I accidentally click something and all my progress is gone. It's personal error, but if progress was automatically saved or maybe a message came up [that would be helpful]. Sometimes a message comes up that prevents you from refreshing, but not from leaving the page.
- Payment options
- Display options for product content
- Functions well with other platforms
- Great customer service
- International languages, currency communication, needs other apps
- Doesn’t have a way of supporting charities easily
- Almost too customizable where you need to know code to make simple changes
- The ability to sell a wide range of either physical or digital goods, in categories of your choosing and using shipping rates of your choosing.
- Integration with multiple best of breed eCommerce add-on products for shipping, tax calculation, payment gateways, etc.
- Offers a comprehensive set of features, providing more bang for the buck than competing products.
- Easy setup/implementation.
- Does not yet provide syncing of non-production to production sites.
- Turnkey APIs with many top-notch service add-ons (e.g., Shipper HQ for real-time shipping quotes).
- The ability to fine-tune SEO meta content.
- The ability to accommodate a wide range of products and product options.
- You can import/export many databases (products, customers, orders).
- We're not able to run multiple storefronts off a single product database. Right now, multiple storefronts means multiple unique product databases that must be maintained.
- We're not able to import/export category-level SEO data, so getting a large, complex store set up is very time-consuming.
- Connecting to 3rd party apps
- Google AdWords integration
- Sometimes the features built into BC don't work correctly anymore, such as exporting only small numbers of products from a specific area, or review products you just uploaded.
- Connecting to Amazon has been unsuccessful for us because we already built our products in Amazon and there's no backward functionality to match them. BigCommerce wants to rebuild them instead, so we don't use that channel.
- Easy to set up
- Compatible with Square
- Variety of themes to choose from
- Setting up and using email accounts can be frustrating
- Inventory for items with options difficult to understand
- More control over placement of products
- Impressive built-in features that enable the sales team to update the product list with ease
- Top-notch SEO tools that enable the filtering of product information for the consumers and the sales team
- Allows selling across multiple platforms including Facebook, Instagram, and products
- A non-complex interface that helps the sales team navigate through the products when making updates
- It allows multiple products to appear in the interface which is crucial when the list of products is long
- The product description can be modified to on the website to make it appealing and capture the attention of the consumers
- The terminology used may not be favorable for amateur users and the developer can improve this by using standard language
- There is also no mobile feature to manage a store on the go
- Excellent customer service, I was very pleased at how helpful and responsive they are.
- Fairly easy and straight-forward setup.
- Bulk edit feature is awesome (not all ecommerce solutions offer this).
- Customization limitations, but that's an issue with any hosted solution.
- Updates can sometimes be slow in coming.
- Fewer free themes since last big update which with the limitations on customization means you're spending more out of pocket besides the slightly high monthly fees for a theme that still will need to be customized to properly fit a client's branding.
- The best at options based products hands down.
- Very competitive pricing.
- Flexible customizations.
- B2b leaves a lot to be desired. I had to basically hire someone else. I thought it was included, I have spent thousands more than planned to get it done right. If I had known what questions to ask, I would have been able to see the limitations. However, you can’t ask if you don’t know. A little misleading.
- Some amazing features, if you live in the US. Lacking for Canada.
- Offer various template for the websites
- Payment to use them
- User friendly
- able to provide assistance
- like to have more option for free templates
- have a big commerce email
- have tutorials on how to use the advance options
- Customer Service
- Server UpTime
- User-Friendly Backend
- Due to BigCommerce's rigorous safety concerns, some newer, cutting-edge items may be unavailable.
- The Coupon Code system could be more sophisticated/customizable.
- Prior frameworks get neglected to critical updates.
- BigCommerce has a mostly complete API set - almost anything you want to do with the system, you can do remotely via APIs (there are limitations)
- BigCommerce phone or chat support is superb!
- BigCommerce community forums are helpful and actively moderated by the BigCommerce support team.
- BigCommerce needs to work on improving/enhancing the APIs to be able to add more powerful filtering when retrieving data sets via the API. For instance, it would be able to retrieve a list of data while using common filters such as "not equal to" or an "IN" type of statement or a "LIKE", etc. Some of these filters have already been implemented in V3 of their APIs.
- Everything that can be accomplished in the BigCommerce control panel should have an equivalent API endpoint in order to do the same. One example is being able to create user accounts for the control panel via API. Every aspect (or most at least) of the store configuration or settings should be able to be set via API.
- More advanced searching or filtering for the Store Logs or Admin Action Logs. This helps us track down who did what.
- The Control Panel permission system could be updated to be more fine grained especially if you have Sales associates that are handling incoming phone requests and placing orders on the behalf of customers through the Control Panel. Also, if the order was placed manually on the behalf of a Customer then the Sales Person's ID should be associated to the order in order to track who did what. This should be a be a default behavior. Also, when setting the permissions for a particular user in the Control Panel, the interface should reflect what the user has permission to do, or not do. If the person can only view products, but not manage products (add, edit, delete) then those options should be removed from the screen.
- The system needs more Order Statuses. If you want to place an order "On Hold" due to inventory problems or whatever reason, there is no status for "On Hold" so you would have to use some other available status as a kludge to accomplish this. Actually, it would be great if the merchant can add their own custom status codes because there might be a necessity to sync up with an ERP system.
- The Orders API is not yet updated to V3 of the API set. I know this is something that is being worked on. I'm hoping that when all the endpoints have been built out for V3, then BigCommerce will turn their attention to the Python, Ruby, and PHP modules since I'm a heavy Python user to do backend work with BigCommerce.
- Order Management is easy with a nice simple layout.
- Frontend site is modern and easy for customers to navigate and checkout orders.
- Product creation is straight forward and easy to figure out.
- No finance charges for using a third-party merchant account.
- Lack of admin options. No structure for different admin accounts just one owner account.
- Gift Certificate system is not very manageable. You cannot edit or manually create gift cards.
- Pricing. You only get the most desired features with the highest priced plan.
- Wordpress Integration: The only non-WP Engine solution for eCommerce integration with Wordpress.
- SEO Functionality: BigCommerce features more "out-of-the-box" SEO functionality than other Saas-based platforms, like Shopify.
- Payment Flexibility: BigCommerce is flexible with merchants when it comes to payment processing, which can lead to additional savings over time for merchants.
- Custom Integrations may be necessary for certain functionalities that have not been built before.
- BigCommerce is a unique platform and doesn't have as wide of a developer base as other platforms like Magento or Shopify due to the learning curve for developers.
- The initial cost to build on BigCommerce is often higher than similar Saas-based platforms like Shopify.
The platform is mainly used as a customer-facing ecommerce solution, though backend orders are placed by customer service, and wholesale partners can log in and shop as well.
- Tech support is responsive
- Site experiences minimal downtime
- Site speed is good.
- Reporting is very lacking
- Analytics is lacking and could be more dynamic
- The platform is somewhat behind the curve as far as functionality
- Our development priorities do not seem to be in line with the company's plans
- Easy to use CMS.
- Intuitive design templates and files to help launch your e-commerce store.
- Great customer support.
- Email templates could use improvement. They require HTML skill and no testing functionality for email templates.
- Occasional server outages.
- Coupon functionality could be improved -- there's no easy way to create large batches of unique codes.
BigCommerce Scorecard Summary
Feature Scorecard Summary
The vendor says that the product provides the following benefits to customers:
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
Headless Commerce, Wordpress
BigCommerce Videos (4)
BigCommerce Customer Size Distribution
|Small Businesses (1-50 employees)||60%|
|Mid-Size Companies (51-500 employees)||30%|
|Enterprises (> 500 employees)||10%|
BigCommerce Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
BigCommerce Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Blackberry, Mobile Web|