Reviews (1-25 of 201)
- Organization of Orders
- Organization of Products
- Easy to use interface that can be changed with different templates and layouts.
- BigCommerce prices their products on your yearly sales, so they help you with a lower cost if you are small and increase the price as you grow and succeed.
- BigCommerce has great support that is available most times when you need them via chat almost instantly.
- I've had an ongoing issue using FireFox as a browser where the Shipstation application will not launch, so I'm forced to use Safari to process the logistical side of things. It's worked out for the better in some ways as I can review other details in Firefox like looking for previous orders from the same customer while working simultaneously with Safari to generate a shipping label. Having better support to help me fix the Firefox issue would be appreciated rather than blaming Firefox for the problem.
- At one point there were changes made on the backend of BigCommerce that the template we were using no longer supported. BigCommerce engineers helped with the transition however we can't manipulate the (Custom) option sets they created as they don't appear under our options or option sets. This means we have to create new ones ourselves if/when we want to manipulate the fields. So their fix isn't really a total fix, more like a band aid.
- From time to time the statistics stop working or are delayed, that's really the only ongoing issue which occurs sporadically.
- Handles large numbers of products very well. I have over 10,000 individual SKUs in my store.
- They charge by sales volume. I have a large catalog but low sales volume so this works well for me.
- Integrate a Google Shopping feed tool. I use Sales and Orders to feed my products to Google now but it is not very good and does not include all BigCommerce fields.
- Add search by SKU number exact match in the product area.
- Add ability to customize search behavior in the website header search tool, such as exact matches, AND, OR, etc.
If you need a very large amount of customization of your website, BigCommerce is not for you. Their framework is great, but not every part has the ability to change.
- BigCommerce is easy to set up and use.
- BigCommerce has excellent customer support.
- BigCommerce integrates well with many apps.
- BigCommerce offers many payment options.
- BigCommerce integrates well with other sales channels.
- I have issues with the blog commenting and page commenting that have never been resolved. I'd like to see that done better. That's my biggest complaint.
- Analytics are a little creaky. It's a little hard to access and interpret some statistics, and I don't find the admin interface to it particularly easy to view/use.
- Having my business email hosted at Big Commerce would be a really nice addition.
- Being able to do all my accounting through BC would be great too, so I wouldn't have to pay for additional software to handle my business.
- Tpet.com products are mostly downloads and it works really well for that—for individual kinds of downloads and making bundles. It's excellent. It works well for shipped products, too.
- Tpet offers backup CDs or printed copy options for the downloadable products, which makes a mixed product. There's no way to charge shipping on the shippable portion of the mixed product, so free shipping for that is the only way to handle it that I know of. It would be great if there were a mixed product option for items or bundles that are both downloadable and shippable.
- File uploading (via DAV) and file management could be better; I sometimes have a problem getting files where I want them to be and seeing where they are with Cyberduck.
- Connectivity! BigCommerce has a variety of partner apps that work together seamlessly. They really do a great job with integration.
- Simplicity! I am new to building a website and could not be happier with the amount of instruction given on how to complete all sorts of tasks. I love the WYSIWYG editors, constantly ensuring that my listing and emails appear exactly as I expect them to.
- Info! BigCommerce does a remarkable job at providing endless sources of support. There are documents and step by step instructions for virtually any feature available!
- Live Chat! BigCommerce offers a 24/7 live chat feature where support reps can help you to diagnose and fix any number of technical issues that may happen. They are knowledgeable, patient, and friendly!
- Transparency. BigCommerce has great connectivity and integrations, but connectivity with my Amber POS leaves me with many hiccups. I think BigCommerce should look into their 3rd party integrations and make sure to let customers know which features don't sync. I have two stores, but the connectivity between Amber and BigCommerce pools my two store's inventory into one inventory number causing some confusion as to which store to pull the item from, etc. I realize this has more to do with Amber POS than BigCommerce, but if I knew to connectivity was so limited, I might have looked for a different program.
- Training/Idea Sharing. BigCommerce reps on live chat are mostly very helpful. I have had an instance where a rep had no solution for my problem and recommended I get IT help, only for me to talk to another rep and get a fix for my issue within 5 minutes. Maybe some sort of database where reps can type in a brief description of the problem encountered and the fix found, that way if another rep encounters that issue, he/she will have some known fixes to try.
- Big Commerce websites can be customized within the themes that are selected. Big Commerce does most of the website work for you. You just plug in your own products, photos and pricing.
- Support has been excellent. Many times I'm working at odd hours and they are always available. Customer support seems very knowledgeable and I haven't been frustrated with their answers the way I am with other companies.
- Pricing at the beginning is very reasonable. After you get bigger it kicks in more, but by then it's not so much of a stretch.
- I think the menu system could be a little more clear. I usually have to click on every single heading before I find the right one that I want to use.
- I've never been able to figure out if I have people signed up for the blog in Big Commerce. Because of Facebook, I don't really use it, but I have no clue if I'm letting down valued customers.
- We don't get updates about new apps that are available. One app that I used for a bit then just disappeared with nothing else to replace it.
- Stencil-based themes gives us a fast and efficient front end.
- BigCommerce's uses of tokenized payments is much more secure than Magento 1.
- Big Commerce's support team responds rapidly to our needs (but we've barely needed them!).
- I look forward to seeing the BigCommerce universe of apps grow.
- Although Stencil is a fast and efficient responsive theme, we'd like to see more options for customizing the home page without engaging developers.
- Customer service and account management.
- Easy to use admin portal for business users.
- Easier to customize than the competition.
- International: multi-language/multi-currency.
- More robust coupon/promotions engine.
- More robust reviews experience.
I love BigCommerce. Given the chance to change platforms, I would hands-down go with BigCommerce again.
- BigCommerce has a very easy to use user interface. Especially with customizing the themes. I am not a web developer so it is very helpful for someone with little experience to be able to put together a well functioning, aesthetically pleasing website.
- BigCommerce customer support is awesome. They are always very easy to get a hold of and always knowledgeable.
- The BigCommerce development team is also really good at connecting with us as customers and they really listen to our feedback to always improve the platform.
- As with any multi-use platform such as BigCommerce, there are some bugs that need addressing. For example, the BigCommerce native shipping platform is somewhat buggy and not very easy to use. We simply use a third party shipping platform with ShippingEasy so it isn't really a big deal.
- Some of the product editing features are a little tedious to use as you have to switch between different pages a lot. That being said they are currently working on a different version that the development team demo'd a little and it addressed these issues. The new platform just hasn't rolled out yet.
- One thing that we wish we had more control of is order statuses. BigCommerce gives you the option to edit the title of the existing order status, but you are not able to add custom ones which would be very helpful.
- The open architecture is great for programmers. I love the flexibility and ability to customize. Stencil is a great upgrade and allows even more flexibility.
- I like having everything in one place. I can do the majority of the work necessary for running the business in the main interface (out of the box) without add ons but there are many apps available if I want a custom service.
- I think the price is great for what BigCommerce offers. I looked at Shopify and didn't feel they offered enough customization. We came from Magento which required way too much involvement and risk on my part as a developer.
- I like that BigCommerce takes care of security updates and keeps on top of the latest technology.
- The Stencil CLI was crazy difficult to install. The directions were not accurate or easy to understand. In general, the updated Stencil help files are not complete. It took me an entire day and 4 reboots to get it working.
- I ran into a problem where a customer had created an account right after placing an order and the system flagged his account as a duplicate and he had trouble logging in. It would be nice to find a way to prevent this.
- It is a testament to how strong your system is that I really had to think about this to come up with a few things to improve! I had no problem coming up with things I love about BigCommerce.
- The loading speeds and server response times improved since they switched to Google's data network (used to be Amazon)
- There are no limits to customer support or bandwidth (both included in the plans)
- BigCommerce has a decent ecosystem of apps that connect with other major platforms like ConstantContact, Klaviyo, and more. You will need to watch your spending on apps that add (arguably basic) features, as three apps can cost more than Bigcommerce's monthly bill alone. To get our website to the point it's at today, we're currently running 6 apps.
- For what it is, BigCommerce is easy to set up and maintain, and you don't have to worry about security since it's all cloud-based
- Compared to Shopify, BigCommerce's themes don't seem to be as attractive and they are difficult for non-programmers to modify
- BigCommerce uses handlebars for its markup, not regular HTML, for what it's worth
- It seems like BigCommerce is slightly behind Shopify in terms of adapting to new platforms or technology
- You used to be able to edit your product images quickly using BigCommerce's built-in image editor which was powered by another company called Pixlr. One day it stopped working and BigCommerce left the link there to the non-working Pixlr app. It's still there and support said they are debating whether to create their own image editor, or remove it altogether. Seems like a bad decision to leave it up there with no alternative in place.
- Integration with Instagram: Very easy to enable purchasing through an Instagram post.
- Integration with eBay: Set up 100 test products in a couple of hours and had sales immediately the following morning.
- Integration with Google Merchant Center: once categories are set up, this takes all the sting out of handling Merchant center. Set it and forget it.
- Product views: If I am doing a search for a specific group of products, Let's say one category that I need to make price changes (MSRP, Cost, and Default Price) there is no easy way to do it short of export-import (not always easy to do). I should be able to pull up the category, select the first product, make changes, then click on a next button to move to the next product in the category. As it stands, I have to hit the back button in the browser to make sure I get to the next item.
- Sorting on the main Product page: I cannot sort by SKU or price - should be simple things.
- Hide when out of stock for a product: I should be able to set on the product level a "Hide when out of stock". Let's say I have a limited release product, only 50 pieces available then it is gone forever. I should be able to set it so when the last one is sold, the product no longer appears on the category page for people to find.
- The hidden product should be searchable by Google, but not by someone using the search function on the site. As it is a Hidden (not visible) product returns a 404 error, but is searchable on the site. Neither one of those options are helpful. I want Google to know we had hot-product-123 so people come to our site, but don't need customers to find it if they do a search for it.
- Back in stock notifications for products should be built into the platform. Other platforms do this and the only real option is a monthly add on app. It works but doesn't have functionality like Volusion's integrated in-stock notification system.
- Control Panel Search needs help. I should be able to search by any field whether it be customers, orders or products. it is silly what we have to go through to find information sometimes.
We use the Pro account for Southington the Athletic Shop which sells team apparel, uniforms and fan gear that is customizable. We use the Plus account for our girls clothing line called JANT girl. We are a small business with less than 10 employees. BigCommerce allows our customers to place online orders with ease and gives us the ability to recap those orders and ship them out through shipping easy. I handle any issues that do not involve our day to day operations (theme changes and updates, payment processing, shipping integrations etc). I have trained one employee that does the daily tasks, adding products, hiding them and creating categories.
- The platform is dynamic and can be manipulated very easily to fit all of our needs, even the needs that are not "standard".
- The support is fantastic. I don't think I have ever had to escalate anything to a supervisor because the staff is so knowledgeable.
- The partners they choose to integrate with (API) are some of the best in the business. BigCommerce sticks to what they are good at and allows you to use other partners so you are not forced to set up new systems with them if what you are currently using isn't broken.
- The BigCommerce community is helpful and I love that BigCommerce values their customers' opinions. The up-votes on suggested features and BC's follow through is inspiring.
- Our order exports could be organized better for our production teams. Order My Gear and some other sites that specialize in team sales and customization have a better grasp on that.
- The other day I imported products into the wrong store by mistake.. it took less than 10 seconds to upload and it's going to take me weeks of work to fix.
- I wish we could split up the invoice so that each company could have their own invoice directly from BC. Right now we have both on one account and have to split the payment up after the fact.
- Sales tax management
- Product/information hosting for customers to find what they need
- Connectivity to allow many shipping methods (UPS, FedEx, USPS, DHL, in-store-pickup, etc)
- Store/hold order information for both customer and product sales
- Product options that could be built-in rather than needing to add manually (ie. New and Used)
- Could use a system that could be used to rent products, not just purchase
- Reports could use some help to narrow down what clients are trying to find, rather than a mass report
- Mass re-pricing tool could use some help to make more user-friendly
- Inventory reporting could use some help to narrow down the information
- Total Package
- Integrates with ShipStation for Fulfillment
- Is Easy to Maintain and Change
- Stellar Customer Support
- We've had fixes break my shop that needed engineers to fix, it would be good to not move backward by trying to move forward
- We have also had glitches on our homepage during some peak traffic times that took over a week to resolve. This needs to be faster, within 24 hours to be acceptable.
- Giving timeframes on issue resolutions and sticking to them.
- BigCommerce is a closed environment e-commerce platform. What I mean by that is that code is protected by BigCommerce. It's very difficult to make a change that would frag your site beyond repair.
- BigCommerce has the best documentation online hands down.
- BigCommerce has an excellent chat program with well-versed technicians to walk you through just about anything. Should your ticket get expedited to tier 2, they'll actually get back to you.
- BigCommerce is very powerful. We can solve most of our site customization within the platform.
- BigCommerce is an excellent e-commerce platform. The only reason I didn't rate the partner as an 8 rather than a 10 is some recent difficulty with templates. We've been in a loop for the last couple of months with the TrustSpot Install Classic--a template a BigCommerce rep recommended to us to switch over into the Google AMP program. We'll upgrade the template and our Google AMP pages start getting downgraded for poor performance. Then, under BigCommerce's direction, we moved back a version and then our customers couldn't place orders. It's been the only level of frustration we've had with the company.
- Excellent Product Support
- Dedication to Site Availability
- Communication of Enhancements
- Open for Reccomendations
- More Dashboard Customization
- Open Fields for Mapping Data for Imports
- Enhanced Global Editing
Our agency 5874 are BigCommerce, Shopify, WooCommerce accredited. However BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands.
The platform is easy-to-use, migrations are seamless and the cloud-based SaaS solution eliminates the hassles and costs of merchants managing a self-hosted platform, letting them focus on growing their business, with the added reassurance of PCI Level 1 compliance with automatic security updates as standard.
The ongoing 24/7 support is the best we have come across in the business, as is the 99.99% uptime, with a track record of high-peak seasonality uptime ... even during Cyber Week.
- Unparalleled Features
- Lightning Fast
- Rock-Solid Security
- Bullet-Proof Reliability
- Infinite SaaS Architecture Scalability
- Robust & Future-Proof
- Low Total Cost of Ownership
- Best in class for mid-market brands
- Designers might crave more freedom for customization
- Developers might take issue with the fact that it’s not open-source
- BigCommerce is still gaining it's reputation as being a viable options for enterprise-level eCommerce
- Included Apps
- Out of the box customization -- when it comes to themes, there is definitely a benefit but the design does not allow for much customization and comes with bloated code which is obviously bad for SEO.
- Overwhelming number of product options -- If turnover happens often with products, the amount of options and inventory tracking can be overwhelming and confusing for clients.
- Cart design customization -- we often feel a little bit of a pull with the lack of customization that we are able to do with the cart page. Although there's not much to change, offering a different look and feel would be helpful to our clients.
I use BigCommerce as my retail site, and prior to business model changes, I used it as my wholesale site as well. It provides the ability to have two separate pricing and tax structures, show some products to one user and not to another. If I was still wholesaling on my site, BigCommerce would still be my go-to.
- Inclusive pricing: basic and advanced apps are part of your plan rather than as add-ons.
- Ease of use. I can do technological tasks for the most part, but I don’t have time or energy, so BigCommerce’s user-friendliness is crucial to my business.
- Customer service! Customer service! Customer service! I have a few questions every so often (or user error) and I know I can get on chat and quickly have someone on the case. They’re friendly, empathetic, determined, thorough, and have never let me down!
- Their pricing is great, and especially since they include so many add-ons in their cost. The base cost is comparable to others, but the others require add-ons for additional costs.
- Did I mention customer service?? Yep! And I will do it again. If you asked me which companies give great customer service, I would answer BigCommerce and the big boy, Apple. BigCommerce is that good!
- Integrate with even more platforms. BigCommerce works with tons of companies, but there can always be more.
Running a wholesale and retail combo took a lot of set-up and they tirelessly walked me through each question. They have tutorials but are still happy to help any other way.
- BigCommerce offers a great feature set out of the box.
- BigCommerce is very collaborative and open to feedback as a partner on anything that they can improve on.
- They are a super strong SaaS option with superior up-time and built-in security.
- In sales, if someone that is a customer needs to up their plan based on order volume, etc., they have to start a whole new contract term. Should offer in-term price adjustments.
- As a partner, we would love some kind of credit for the deals that we brought in or that we help close.
- Continue to add more benefits to the enterprise package to encourage merchants to self-select enterprise vs being placed in it due to sales volume.
Where the platform comes up short for merchants would be merchants that want ultimate ownership of the product. If they have an internal development team they may not want a platform that doesn't give them ultimate access to every part of the infrastructure.
- Customer Service is fantastic. Their live chat function has helped in times of need!
- BigCommerce allows for easy integration with other software such as MailChimp, Shipworks and more!
- BigCommerce allows you to add notes to specific orders which is quite helpful when something is out of stock or refunded.
- I'd love for BigCommerce to allow for importing of orders via a CSV.
- I do wish BigCommerce could have more flexibility in the Bulk Edit function. Being able to adjust Minimums and options would be great.
- I feel the analytics portion of the Enterprise plan is a bit lacking. It seems that sometimes it's difficult to gain real product sales stats.
- Simple Design. Using the template files provided, it is pretty simple to build an attractive and functional site with minimal coding. Our developers still needed to make a number of specific changes to the code, but much of that was due to this specific product. So I wouldn't say you could build the site without a coder, but if the product and design are simple, you shouldn't have to rely on a developer to create the site.
- Product Functions. The bulk import/export function is useful and not too finicky. I especially like the in-browser Bulk Edit function that is similar to a spreadsheet. (Unfortunately, this function is limited in the number of options, but it is still more convenient than exporting, editing, and then reimporting a .csv of products). Also, the product options, pricing rules, and facets are very useful.
- Ease of Updates. The back-end menus are pretty self-explanatory, and some options that are used more often are broken out to make them easier to update. The Home Page Carousel, for example, is nested right under Storefront, making it quick and easy to navigate to. This is convenient, especially when handing the reins over to users who are less familiar with site architecture.
- Image Directories - Oddly, BigCommerce has at least 2 sets of image directories: One for Products, and one for content and everything else. This is awkward because it means uploading the same image twice (to use a product image in content) or pointing the source to the product image URL. This may seem nit-picky, but a unified depository for images would be very helpful.
- Product Options don't have an AND feature. Again, this may be nitpicking, but when building product options for pricing and availability, there is only an OR function. Having an AND function would allow much more versatility in the options for each product, and would save time and energy when building out the products and their options.
- Different Wysiwygs for blog pages vs everything else—the Blog/Content/News uses a different Wysiwyg/text-editor than the one used for product pages and other site pages. This is quite irritating as the one used for the blog has fewer options than the one used for everything else. Ideally, the blog would have the same (if not more) functionality than the product pages, but this is not so on BigCommerce. This necessitates a lot of custom CSS on the content side.
- Shopping Cart works across other platforms so our website looks a lot better than other companies.
- It allows us to easily add content and educational pages which complement and help promote sales of our products.
- Easy to upload bulk data with Microsoft Excel.
- Products with multiple sizes and pictures are harder to import with Excel.
- An Affiliate option should come with the BigCommerce platform. By being part of your platform, it will work better. It also allows us to interact with our customers more.
- We should have a "Find a Distributor" built into the platform because many of our customers are looking for local distributors. This option should also have the ability to be modified to say Find a Physician, Find a Health Coach, or etc. Many e-commerce sites have distributor/partners in other states. This option allows us to be more interactive with our clients - it shows we care enough to help them find a local "expert", who is familiar with our products.
- It should have built-in interactive questionnaire functionality, so it can ask customers a number of questions, and then give them an answer (using basic IF - THEN logic). For example, it would ask a number of questions, and then the LOGIC could suggest which product would be best - based on their answers. It should have the capacity to use as few as two questions, as well as unlimited, and even sequential questions. Again - we need BigCommerce to help us be more interactive with our clients.
- We realize that the site is SSL secure. However, as more physicians get involved in e-commerce, we want platforms that are also HIPPA compliant so that if a patient wants to ask us a question, or download a copy of a lab test for us to review, we are using a HIPPA compliant platform.
- CSV imports
- In-depth support with our IT person: sometimes it appears to border on condensation. Not good. Not professional.
- We can’t get the Wordpress API to work. Appears that there’s not much real support behind it for small businesses. Disappointing since you’re flogging it as a real solution.
- Shopify is going to eat your lunch if you don’t continually add value to your customers. I haven’t seen any real big changes to the platform in all the years we’ve been using it. You better wake up. I’m not the only one that’s looking at them.
- Easy to use
- Easy to update
- Easy to change
- It updates at odd times, which isn't good for business
- Has a tendency to lock up so it's hard to log in and see sales
- Customer service was sometimes hard to reach/understand
BigCommerce Scorecard Summary
Feature Scorecard Summary
The vendor says that the product provides the following benefits to customers:
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
Headless Commerce, Wordpress
BigCommerce Videos (4)
BigCommerce Customer Size Distribution
|Small Businesses (1-50 employees)||60%|
|Mid-Size Companies (51-500 employees)||30%|
|Enterprises (> 500 employees)||10%|
BigCommerce Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
BigCommerce Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Blackberry, Mobile Web|