TrustRadius
Bigcommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.https://dudodiprj2sv7.cloudfront.net/product-logos/4K/PR/JWFGT6XQZWTB.JPEGBigCommerceIncrease Product Sales In Record Time With BigCommerce2019-02-14T17:30:11.449ZBigCommerce is used by our Marketing department, and Customer Service. This platform has allowed us to open our first ever online store, allowing customers to access our products directly rather than going through the lengthy process of searching for distributors within their area and working with 3rd parties for pricing/ shipping. BigCommerce has allowed us to quickly increase our revenue on products that were once the lowest sellers in our inventory. This platform has opened us up to a bigger customer market, and overall has allowed us to sell more product. WIN-WIN!,Customer orders and information. Our customer service team is able to easily and quickly assists customers that call in with questions or errors regarding their purchase (ex: address change, quantity change, etc). With the color tabs we can tell how many orders are awaiting fulfillment, completed, pending, or refunded.
Full access o my product pages. I enjoy being able to use BigCommerce to quickly access my product pages and make any necessary information changes without having to to send requests to a web developer. I have full control of what my store pages look like.
BigCommerce provides various Analytics reports that are helpful. Although we mainly use Google Analytics for our reporting, we also some of BigCommerce's reports such as: Purchase Funnel, Abandoned Cart, and Marketing Reports to see which avenue our customers are reaching our website.,We have had issues with the link/ connection between BigCommerce and our email marketing platform. We cannot get our product images to load properly on abandon cart, thank-you emails, etc. This makes our emails look sloppy!
I do not like that some (back end) product information pulls over to the product page. On the product page, under "information", the product SKU# is showing. I cannot seem to fix or hide this information and it is aesthetically pretty annoying.
If you want the fancy stuff, you'll have to pay more.,8,Online Store,Big ROI!
Reduced time spent on administrative tasks by allowing customers to shop our products online rather than placing a phone call for every order (so outdated!)
Attracted new customers to our products which has lead to a higher brand and company awareness within the market,,$100,000 to $500,000,BothWhitney SlothowerBigCommerce as a Catalog Site2019-02-08T02:19:14.575ZMy agency has a client in the high-end consumer electronics industry. Though they don't sell directly to the consumer (they are an importer and distributor), they wished for a site that made an easy catalog for the consumer and a Purchase Order builder for retailers. They also had a number of other "wants" such as an integrated blog, pricing and options models, and tiered pricing. After examining multiple platforms, we decided the most professional-looking and functional choice that checked most—if not all—the boxes would be BigCommerce. As the scope of the project began to shift slightly, we decided the best option would be to stick with Pro and then upgrade to Enterprise down the line. For the client, we gave them control of the site, but have stayed on to make any changes or updates they need us to. So, though the client has the ability to make the changes, my agency still actively manages the content and functionality of the site on a daily basis.,Simple Design. Using the template files provided, it is pretty simple to build an attractive and functional site with minimal coding. Our developers still needed to make a number of specific changes to the code, but much of that was due to this specific product. So I wouldn't say you could build the site without a coder, but if the product and design are simple, you shouldn't have to rely on a developer to create the site.
Product Functions. The bulk import/export function is useful and not too finicky. I especially like the in-browser Bulk Edit function that is similar to a spreadsheet. (Unfortunately, this function is limited in the number of options, but it is still more convenient than exporting, editing, and then reimporting a .csv of products). Also, the product options, pricing rules, and facets are very useful.
Ease of Updates. The back-end menus are pretty self-explanatory, and some options that are used more often are broken out to make them easier to update. The Home Page Carousel, for example, is nested right under Storefront, making it quick and easy to navigate to. This is convenient, especially when handing the reins over to users who are less familiar with site architecture.,Image Directories - Oddly, BigCommerce has at least 2 sets of image directories: One for Products, and one for content and everything else. This is awkward because it means uploading the same image twice (to use a product image in content) or pointing the source to the product image URL. This may seem nit-picky, but a unified depository for images would be very helpful.
Product Options don't have an AND feature. Again, this may be nitpicking, but when building product options for pricing and availability, there is only an OR function. Having an AND function would allow much more versatility in the options for each product, and would save time and energy when building out the products and their options.
Different Wysiwygs for blog pages vs everything else—the Blog/Content/News uses a different Wysiwyg/text-editor than the one used for product pages and other site pages. This is quite irritating as the one used for the blog has fewer options than the one used for everything else. Ideally, the blog would have the same (if not more) functionality than the product pages, but this is not so on BigCommerce. This necessitates a lot of custom CSS on the content side.,8,Online Store,The main purpose of the site was to be able to highlight individual brands and products. There wasn't a direct ROI associated with this project: the BigCommerce site would be helpful in having a more efficient way of getting information about products (and hopefully increase sales through our retailers).
The site also serves as positioning for future endeavors. Currently, orders and payments are more old-school: through the phone or fax with purchase orders and invoices. In the future, we hope to move all of these transactions online, allowing our retailers to purchase large and small orders through the website instead of faxing, mailing, or calling in.
Currently, product inventory management, shipping, and other systems are sequestered to their respective silos. It is our hope to bring inventory management and shipping into the website in the future for a more streamlined, single-system process. Due to a myriad of issues not related to BigCommerce, we are postponing that part of the project until a later date.,Magento Commerce Cloud (formerly Magento), WooCommerce, WordPress, Squarespace and Shopify,$1 to $10 million,B2B,Yes,Price
Product Features
Vendor Reputation
Third-party Reviews,One of the main problems we ran into after we had started the project was learning that assets (images, videos, and content) are not shared between the website/product pages and the internal blog pages. We had thought it was one integrated system, which would allow us to use product assets in the the content section and vice versa. If we had to do it over, we may look at other platforms that have a more integrated DAM/CMS or see if there was a separate program/stack we could onboard during the dev process.,Product onboarding is quite easy in BigCommerce. Also, variants/SKUs are pretty easy to integrate once you get used to the system.
The Themes are quite well designed to make a good looking, meaning you'll need to spend less time changing CSS and HTML to make the site look great.
BigCommerce has a decent library of integrations that make expanding the functionality easy. Having internal access to these modules means less research and 'hunting' for the right plug-in/extension.
The navigation in the back end is structured in a simple and easily understandable tree. The structure of the option tree makes the workflow faster, and that's a very elegant touch.,Product Options/Option Sets require a bit of a learning curve at first.
Handlebars are a new "language" to learn. Though it is useful in BC development, it is another unique coding language you have to get acquainted with before making substantial changes.
Acknowledging that BigCommerce is not a content platform, nor does it claim to be, BigCommerce's internal content system is not well implemented. The WYSIWYG (different than the one used in product & site pages) is not very effective, the images aren't shared between the content and product images, and there is a lot of functionality that could make BC much better. I would love for BC's blog and the rest of the site to share resources, so I wouldn't have to re-upload images to use them in the blog side, or relevant articles would show up on product pages without having to hardcode them into the product description.,8Scott Walker8/10 would recommend for your small or medium sized business!2019-02-07T21:35:37.387ZBigCommerce is being used as the flagship e-commerce software of our organization. Midwest Tungsten Service is a premium marketplace brand, and we needed a turnkey piece of software that would fit the bill of supporting our brand messaging and feel. It's being used across the whole corporate organization as our e-commerce solution. It addressed the problems of not being able to migrate our products online in an easy, sustainable manner. BigCommerce plugged in nicely with our other internal integrations and the open app marketplace has given us a lot of flexibility in shipping, marketing, advertising, and customer service.,Client Support: their support team is fully English speaking and based out of Austin. I've never had to wait more than 3 minutes to speak with somebody, and every single rep I've interacted with has been upbeat and ready to go above and beyond to solve the problem. They also aren't afraid to bring in more, "expensive" resources like engineers to solve a problem.
Robust API: Plug and Play! They integrate nicely with hundred of marketing, shipping, payment, and customer service solutions, all at the click of a button.
Ongoing Improvements: the team holds monthly town hall meetings on new improvements for everything from new integrations to new UI buildouts. The platform is constantly improving.
Intuitive UI: easy setting interfaces and WYSIWYG editors. Even somebody without any e-commerce experience can pick up this software and build out their store.,Analytics: the standard set isn't very robust, and they try to charge you for basic things like Sales by Item Category reporting.
Checkout Page Customization: currently you need to know HTML/CSS to modify these, which isn't that user-friendly.
Standard followup email customization: currently, you need to know HTML/CSS to modify these, which isn't that user-friendly.,8,Online Store,Reduce order processing time: with the click of the button, we can process and send order paperwork to the fulfillment shop floor. This cut down order processing time by over 90%.
Advertise offline sales options: e-commerce is only 10% of total company sales, and we sell many modifications of online items to our offline customers. We've gained many new offline customers as a result of our online product advertising.
Provided special PayPal credit card processing rates - we received special rates whereas PayPal only charged 2.6% for credit card processing due to our relationship with BigCommerce. We started using this new rate for our entire business, saving us in excess of $20k per year.
Promote larger Midwest Tungsten Service brand: thanks to BigCommerce, thousands of brand new customers now have received excellent service from Midwest Tungsten Service.,$1 to $10 million,BothBlake BaronBig Commerce is great for online stores2017-02-17T20:12:51.864ZBigCommerce is used for our e-commerce. We are able to list all of our products for sale, track customer spending, track visitors to the site, and manage inventory with the system. Recently we were able to link our Square credit card processing account to give our buyers alternatives when checking out. Also, by adding Sweet Tooth we are able to now offer loyalty points to customers to encourage repeat business.,Easy to set up
Compatible with Square
Variety of themes to choose from,Setting up and using email accounts can be frustrating
Inventory for items with options difficult to understand
More control over placement of products,10,Online Store
Social Media (e.g. Facebook, Pinterest),Cost far exceeds amount of business done via the website
Allows me to have an online presence
Have not seen an increase in customers due to SEO optimization,Volusion,Less than $20,000,Both,1,1,Merchandising
Sales
Online presence,Promote sales
Seasonal offerings
Landing page for social media promotions,Wholesale orders,10,Square Invoices,No,Price
Product Features
Product Usability,No change,Implemented in-house,Yes,Change management was minimal,None,10,No,10,No,I was overcharged on my monthly bill and the billing team took care of it promptly saving me undue aggravation.,Website themes
Coupon codes
Adding products,Customizing themes,Yes,10Denise LawrenceBigCommerce- The Best Online Store Marketing Tool2019-02-14T17:43:27.337ZIn the our organization, BigCommerce is used to list the various products, their prices and availability on our website. Clients can access the website and scroll through products before making their purchasing decision. BigCommerce is used by the sales department because it is wholly involved in generating consumer products. It addresses the problem of uncertainty in prices of energy products in the organization. Due to the changing energy tariffs in the organization, consumers pay different rates anytime there is a price review. BigCommerce has been critical in timely update of the prices and the consumers remain informed.,Impressive built-in features that enable the sales team to update the product list with ease
Top-notch SEO tools that enable the filtering of product information for the consumers and the sales team
Allows selling across multiple platforms including Facebook, Instagram, and products
A non-complex interface that helps the sales team navigate through the products when making updates
It allows multiple products to appear in the interface which is crucial when the list of products is long
The product description can be modified to on the website to make it appealing and capture the attention of the consumers,The terminology used may not be favorable for amateur users and the developer can improve this by using standard language
There is also no mobile feature to manage a store on the go,9,Online Store,It has reduced the need to reach consumers through paid adverts informing them on changes in price or new products
It has reduced the number of people managing the website which has been imperative in reducing the overhead costs,$100,000 to $500,000,B2CJoseph Ndungu
Unspecified
BigCommerce
114 Ratings
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