What users are saying about
5 Ratings
This review does not include a rating.
5 Ratings
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Score 9.7 out of 100
This review does not include a rating.

Feature Set Ratings

    Survey Format & Appearance

    8.5

    SurveyLab

    85%

    Netigate

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 3/3 features

    Survey templates

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Themes

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Custom logo/branding

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Content

    8.8

    SurveyLab

    88%

    Netigate

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 3/3 features

    Changes to live survey

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Question design help

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Multiple question types

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Logic

    9.1

    SurveyLab

    91%

    Netigate

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 1/1 features

    Survey logic flexibility

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.5

    SurveyLab

    85%

    Netigate

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 5/5 features

    Response tracking

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Data export

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Standard reports

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Custom reports

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Administration & Security

    8.6

    SurveyLab

    86%

    Netigate

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 2/2 features

    Access controls

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Compliance

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Survey Distribution

    9.1

    SurveyLab

    91%

    Netigate

    Feature Set Not Supported
    N/A
    SurveyLab ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Respondent restrictions

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

      Likelihood to Recommend

      9.1

      SurveyLab

      91%
      1 Rating

      Netigate

      N/A
      0 Ratings

      Likelihood to Recommend

      7 Points Ltd.

      MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
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      Netigate

      No answers on this topic

      Pros

      7 Points Ltd.

      • They have great support that always will help you.
      • MySurveyLab is very flexible. Some things can be done in several ways.
      • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
      • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
      • They have a mobile application that can collect responses offline(!)
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      Netigate

      No answers on this topic

      Cons

      7 Points Ltd.

      • Summary export in Excel could be nicer.
      • Tags in the left menu could be more intuitive.
      Read full review

      Netigate

      No answers on this topic

      Pricing Details

      SurveyLab

      Starting Price

      Editions & Modules

      SurveyLab editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Netigate

        Starting Price

        $0 contact us

        Editions & Modules

        Netigate editions and modules pricing
        EditionModules
        Professionalon request1
        Coreon request2
        Enterpriseon request3

        Footnotes

        1. contact us
        2. contact us
        3. contact us

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing on request. All licenses include Unlimited Surveys & Responses, Between 3-20 User Licenses, All-Inclusive Customer Support, Webinars, Recorded Tutorials and online resources, Mobile responsive design, Security & Data Protection Standards. Custom Plan Add-Ons: All licenses have the possibility to have customer plan add-ons such as Dashboards, Order Pages, DPA Customisations, Tailored On-Site Education, External Benchmark Data and Professional Services Expertise.

        Alternatives Considered

        7 Points Ltd.

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        Netigate

        No answers on this topic

        Return on Investment

        7 Points Ltd.

        • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
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        Netigate

        No answers on this topic

        Screenshots

        Add comparison