What users are saying about
5 Ratings
3 Ratings
5 Ratings
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Score 8.9 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Novi Survey

Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
Joshua Melder | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
Novi Survey
6.3
Survey templates
SurveyLab
7.3
Novi Survey
6.0
Themes
SurveyLab
9.1
Novi Survey
6.0
Custom logo/branding
SurveyLab
9.1
Novi Survey
7.0

Survey Content

SurveyLab
8.8
Novi Survey
8.7
Changes to live survey
SurveyLab
9.1
Novi Survey
9.0
Question design help
SurveyLab
8.2
Novi Survey
9.0
Multiple question types
SurveyLab
9.1
Novi Survey
8.0

Survey Logic

SurveyLab
9.1
Novi Survey
9.0
Survey logic flexibility
SurveyLab
9.1
Novi Survey
9.0

Survey Reporting & Analytics

SurveyLab
8.5
Novi Survey
8.6
Response tracking
SurveyLab
7.3
Novi Survey
9.0
Data export
SurveyLab
8.2
Novi Survey
9.0
Standard reports
SurveyLab
9.1
Novi Survey
9.0
Custom reports
SurveyLab
9.1
Novi Survey
9.0
Analytics
SurveyLab
9.1
Novi Survey
7.0

Survey Administration & Security

SurveyLab
8.6
Novi Survey
8.0
Access controls
SurveyLab
8.2
Novi Survey
8.0
Compliance
SurveyLab
9.1
Novi Survey
8.0

Survey Distribution

SurveyLab
9.1
Novi Survey
7.0
Vendor-offered crowdsourcing
SurveyLab
9.1
Novi Survey
Respondent restrictions
SurveyLab
9.1
Novi Survey
7.0

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Novi Survey

  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
Joshua Melder | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Novi Survey

  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
Joshua Melder | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

Novi Survey

My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
Joshua Melder | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Novi Survey

  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
Joshua Melder | TrustRadius Reviewer

Screenshots

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Novi Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

SurveyLab
9.1
Novi Survey
8.0

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