What users are saying about
5 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 3.1 out of 100

Likelihood to Recommend

Narvar

If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
Vivienne So | TrustRadius Reviewer

Radial Omnichannel Technology

Support, will help with implementation and throughout the client to company relationship
Anonymous | TrustRadius Reviewer

Pros

Narvar

  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
Correy Honza | TrustRadius Reviewer

Radial Omnichannel Technology

  • Support is the best
  • Deliverability Support/ISP relationships
  • Ease of use - powerful tool
Anonymous | TrustRadius Reviewer

Cons

Narvar

  • Client success proactively providing metrics & “checking in” with clients; not just when there’s an issue.
Anonymous | TrustRadius Reviewer

Radial Omnichannel Technology

  • Potentially a mobile app for businesses/companies to update on the fly (ease of accessibility)
  • At times support if [dealing with a] small project, it can take awhile with additional mone - although money to scale less than competitors
Anonymous | TrustRadius Reviewer

Support Rating

Narvar

Narvar 8.0
Based on 1 answer
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
Vivienne So | TrustRadius Reviewer

Radial Omnichannel Technology

No score
No answers yet
No answers on this topic

Alternatives Considered

Narvar

At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
Correy Honza | TrustRadius Reviewer

Radial Omnichannel Technology

In the top 2Top for support costs (lowest)
Anonymous | TrustRadius Reviewer

Return on Investment

Narvar

  • Not sure we could attribute ROI to this tool.
Anonymous | TrustRadius Reviewer

Radial Omnichannel Technology

  • Best support
  • Low CPM rates
  • High ROI tool to support marketing efforts.
Anonymous | TrustRadius Reviewer

Pricing Details

Narvar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Radial Omnichannel Technology

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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