Narvar vs. Route

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Narvar
Score 8.2 out of 10
N/A
Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.N/A
Route
Score 0.0 out of 10
N/A
Route in Lehi offers visual shipping tracking. The Route App automatically connects to everything ordered from a retailer while allowing users to visually track packages, anytime, anywhere. Also, Route includes Route+, an add-on which activates an exclusive option within the Route App that enables package protection and one-click refunds and reorders.N/A
Pricing
NarvarRoute
Editions & Modules
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Offerings
Pricing Offerings
NarvarRoute
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NarvarRoute
Top Pros

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Top Cons

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Best Alternatives
NarvarRoute
Small Businesses
Webgility
Webgility
Score 8.7 out of 10
Webgility
Webgility
Score 8.7 out of 10
Medium-sized Companies

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Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
NarvarRoute
Likelihood to Recommend
8.0
(5 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
NarvarRoute
Likelihood to Recommend
Narvar
If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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Route
No answers on this topic
Pros
Narvar
  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
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Route
No answers on this topic
Cons
Narvar
  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
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Route
No answers on this topic
Support Rating
Narvar
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
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Route
No answers on this topic
Alternatives Considered
Narvar
At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
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Route
No answers on this topic
Return on Investment
Narvar
  • Not sure we could attribute ROI to this tool.
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Route
No answers on this topic
ScreenShots