NAVOMI CRM Connect vs. NICE CXone
NAVOMI CRM Connect vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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NAVOMI CRM Connect | N/A | NAVOMI developed CRM connectors embedded into contact centers’ platforms like LivePerson’s Conversational Cloud and Twilio Flex. CRM Connect integration and communication between contact center platforms and various CRM systems. This means that all the information the agent needs is available in the same place. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NAVOMI CRM Connect | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NAVOMI CRM Connect | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NAVOMI CRM Connect | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.8 (5 ratings) |
In-Person Training | - (0 ratings) | 3.0 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
NAVOMI CRM Connect | NICE CXone | |
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Likelihood to Recommend | NAVOMI No answers on this topic | NICE Systems |
Pros | NAVOMI No answers on this topic | NICE Systems |
Cons | NAVOMI No answers on this topic | NICE Systems |
Likelihood to Renew | NAVOMI No answers on this topic | NICE Systems |
Usability | NAVOMI No answers on this topic | NICE Systems |
Reliability and Availability | NAVOMI No answers on this topic | NICE Systems |
Performance | NAVOMI No answers on this topic | NICE Systems |
Support Rating | NAVOMI No answers on this topic | NICE Systems |
In-Person Training | NAVOMI No answers on this topic | NICE Systems |
Online Training | NAVOMI No answers on this topic | NICE Systems |
Implementation Rating | NAVOMI No answers on this topic | NICE Systems |
Alternatives Considered | NAVOMI No answers on this topic | NICE Systems |
Scalability | NAVOMI No answers on this topic | NICE Systems |
Return on Investment | NAVOMI No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |