TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NeoCase

    Score8 out of 10
    N/ANeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.

    $100

    per month

    Smartwaiver

    Score7.4 out of 10
    N/ASmartwaiver is an electronic signature software offering from Smartwaiver.N/A
    Pricing
    NeoCaseSmartwaiver
    Editions & Modules
    Neocase
    $100.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    NeoCaseSmartwaiver
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    NeoCaseSmartwaiver
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    Medium-sized Companies
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    DocuSign
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    NeoCaseSmartwaiver
    Likelihood to Recommend
    8.0
    (1 ratings)
    6.0
    (3 ratings)
    User Testimonials
    NeoCaseSmartwaiver
    Likelihood to Recommend
    NeoCase
    Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.
    Incentivized
    Read full review
    Smartwaiver
    Smartwaiver is well suited for activities where the client can check in before the activity and pre sign a waiver. This speeds the actual check in process and allows everyone to get out having fun instead of dealing with paperwork. If the activity is complex then the waiver is well suited to screen out candidates that do not meet the fitness level OR require them to get a doctor's note.
    Incentivized
    Read full review
    Pros
    NeoCase
    • Neocase allows for case tracking and metrics reporting.
    • Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
    • Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
    Incentivized
    Read full review
    Smartwaiver
    • integrates with our reservation system. We can connect Fareharbor and assign waivers to each group and they populate in the reservation.
    • Smartwaiver collects each guests email address and populates it into our Fareharbor system allowing us to connect w/ each guest that joined us not just the guest who set up the reservation
    • Waiver searching is very simple with Smartwaiver. We can search by name or email and the guests information pulls up for quick search.
    Incentivized
    Read full review
    Cons
    NeoCase
    • There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
    • Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
    Incentivized
    Read full review
    Smartwaiver
    • Limit to some fields.
    • The YouTube embedding requires you to call support.
    • Requires an internet connection (sometimes the wifi would go out).
    Incentivized
    Read full review
    Alternatives Considered
    NeoCase
    No answers on this topic
    Smartwaiver
    I've been approached by a couple other companies, the most recent would be Wherewolf. They reached out, but sadly they require only an ipad to use their system which isn't possible for us since we purchased simple tablets. They have a bit more complexity with utilizing the guest's information after the tour, but I think that's something Smartwaiver will move to eventually.
    Incentivized
    Read full review
    Return on Investment
    NeoCase
    • Transition to Shared Service environment for 32 entities
    • Streamlined request management
    • User satisfaction
    Incentivized
    Read full review
    Smartwaiver
    • Smartwaiver costs about the same as a paper waiver but allows look up of information via search - this alone is worth the investment.
    Incentivized
    Read full review
    ScreenShots