Smartwaiver for speedy checkins
February 04, 2021

Smartwaiver for speedy checkins

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Smartwaiver

We use Smartwaiver at check in and to screen our participants. It allows us the required waiver protection our insurance companies require and also allows us to screen out any possible medical conflicts that would create an unsafe situation for our clients. We have a variety of types of waivers depending on the experience. It helps that we can customize our waivers for the experience the client is applying to participate in.
  • Smartwaiver will help create a waiver for you.
  • Smartwaiver will integrate with your CRM.
  • Smartwaiver customer service is prompt and timely.
  • Smartwaiver has bulk waiver buying plans and you have to be able to forecast your needs. During the pandemic this was impossible.
  • Smartwaiver allows you to buy waivers in bulk but If you do not use them up after the allotted time you lose them and have to buy again. This subscription model was not made clear to me when I first signed up and we always used our waivers up but during the pandemic we were told that over 80% of our unused waivers had expired and we had to re up. When I explained we were closed for 75% of the year by government order they did give me a 3 month extension but I will still have purchased 50% too many waivers. Seems like there should be a pay-as-you-go option.
  • Smartwaiver costs about the same as a paper waiver but allows look up of information via search - this alone is worth the investment.

Do you think Smartwaiver delivers good value for the price?

Yes

Are you happy with Smartwaiver's feature set?

Yes

Did Smartwaiver live up to sales and marketing promises?

Yes

Did implementation of Smartwaiver go as expected?

Yes

Would you buy Smartwaiver again?

Yes

Smartwaiver is well suited for activities where the client can check in before the activity and pre sign a waiver. This speeds the actual check in process and allows everyone to get out having fun instead of dealing with paperwork. If the activity is complex then the waiver is well suited to screen out candidates that do not meet the fitness level OR require them to get a doctor's note.