NeoCase vs. PeopleDoc / UKG HR Service Delivery (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NeoCase
Score 8.0 out of 10
N/A
NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.
$100
per month
PeopleDoc / UKG HR Service Delivery (discontinued)
Score 6.1 out of 10
N/A
PeopleDoc, later UKG HR Service Delivery, was an HR Service Delivery platform used to improve HR agility and ease compliance management. The product is to be discontinued, and will no longer be available for sale.N/A
Pricing
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
Editions & Modules
Neocase
$100.00
per month
No answers on this topic
Offerings
Pricing Offerings
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
Top Pros
Top Cons
Best Alternatives
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
Small Businesses
Kissflow
Kissflow
Score 6.3 out of 10

No answers on this topic

Medium-sized Companies
TIBCO® BPM Enterprise
TIBCO® BPM Enterprise
Score 7.0 out of 10
greytHR
greytHR
Score 8.2 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
Likelihood to Recommend
8.0
(1 ratings)
6.9
(4 ratings)
User Testimonials
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
Likelihood to Recommend
NeoCase
Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.
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Discontinued Products
A comprehensive HR system like UKG HR Service Delivery has value in unifying the functionality that, for many companies like ours, used to be distributed across multiple point solutions. However, the user experience of most areas of functionality is inferior to most of the best-of-breed point solutions on the market, a trade-off I wish we didn't have to make to have a truly connected system.
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Pros
NeoCase
  • Neocase allows for case tracking and metrics reporting.
  • Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
  • Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
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Discontinued Products
  • Business Intelligence Reporting with the data found in the UKG HR Service Delivery system.
  • It is very customizable to fit our company needs.
  • Many opportunities for a workflow to make employee data management more seamless.
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Cons
NeoCase
  • There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
  • Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
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Discontinued Products
  • Inability to make changes to deduction plans or business rules after payroll history.
  • More trained ECM/EFM experts.
  • Pre-Built templates in Recruiting Gateway.
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Alternatives Considered
NeoCase
No answers on this topic
Discontinued Products
This is an average product with the average partnership.
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Return on Investment
NeoCase
  • Transition to Shared Service environment for 32 entities
  • Streamlined request management
  • User satisfaction
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Discontinued Products
  • Consistent methodology across the company for employee review cycles.
  • Visibility into org chart has been crucial during fast growth of the company.
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ScreenShots