NeoCertified Secure Email vs. SimplePractice

NeoCertified Secure Email is very easy to use, and the speed of the encryption is excellent. The only challenge we have had is some of the national carriers are unfamiliar with NeoCertified Secure Email and thus sometimes give us some resistance in our utilizing it.

Incentivized

I think it's a good choice for solo providers who bill insurance. If you have employees or are self-pay, go elsewhere, in my opinion

Incentivized

• Easily works with our Outlook email system.
• Those receiving our secure emails find it easy to set up a user name and password to access and open and attach and send back.
• Whenever help is needed they respond quickly.

Incentivized

• Intake paperwork formatting
• Calendar interface and ease of use
• Automated features such as appointment reminders

Incentivized

• Perhaps in having additional service techs
• Everyone always wants better pricing but they are competitive in their field
• Better public recognition of NeoCertified Secure Email

Incentivized

• Would like more usability on the app.

Incentivized

I have not had to contact support which is nice. If I have a question, I am typically able to find the answer within the help section.

Incentivized

The cost and ease of use was the determining factors.

Incentivized

Also Kalix, Practice Better, Practice Q (formerly Intake Q), Healthie, Jane, etc. I'm hoping to switch to Practice Q soon.

Incentivized

• It solves my number 1 problem...staying compliant with the security rules and regulations that my industry imposes.
• It gives peace of mind to my clients that their personal information is secured. This is an easy step in customer service that goes above and beyond what many offer. Trust is a huge issue for clients, we have our clients trust that we will always be looking out for their best interest, including securing our correspondence that includes private information.

Incentivized

• The electronic paperwork has established me as a professional in the modern age
• It has allowed me to streamline parts of my group practice
• It has helped me stay organized and keep up with things to be done

Incentivized