Not for larger practices

invoicing is terrible, in my opinion.

setting practice defaults

customized team access permissions

inability to have more than one service with the same CPT code, I've found.

inability to show clients just a list of insurances we accept, I've found.

only 1 telehealth location despite there now being 2 telehealth place of service codes, I've found.

inability to create default telehealth place of service codes and modifiers specific to each insurance, I've found.

reports are lacking. I cannot pull a report to see what clients we have with a certain insurance, what percent of claims are from various insurance companies, how many sessions on average my clinicians are having with their clients, and so many more, I've found.

scheduler and biller permissions are inadequate to do those jobs, I believe.

Pricing is too high, I believe.

insurance eligibility checks are a joke and why in the world are they 5 cents each? Talk about nickel and dimming in my opinion.

Too many workarounds, in my opinion.

widget scheduling cannot be customized, like cannot have people choose service first, then clinician. Must first choose clinician. Also cannot re-order list of providers in it, I've found.

No cancellation emails were sent to clients, I found. Why?