Not for larger practices
May 26, 2022

Not for larger practices

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with SimplePractice

We use it as our EHR in a nutrition practice.
  • Easy client interface
  • Telehealth
  • invoicing is terrible, in my opinion.
  • setting practice defaults
  • customized team access permissions
  • inability to have more than one service with the same CPT code, I've found.
  • inability to show clients just a list of insurances we accept, I've found.
  • only 1 telehealth location despite there now being 2 telehealth place of service codes, I've found.
  • inability to create default telehealth place of service codes and modifiers specific to each insurance, I've found.
  • reports are lacking. I cannot pull a report to see what clients we have with a certain insurance, what percent of claims are from various insurance companies, how many sessions on average my clinicians are having with their clients, and so many more, I've found.
  • scheduler and biller permissions are inadequate to do those jobs, I believe.
  • Pricing is too high, I believe.
  • insurance eligibility checks are a joke and why in the world are they 5 cents each? Talk about nickel and dimming in my opinion.
  • Too many workarounds, in my opinion.
  • widget scheduling cannot be customized, like cannot have people choose service first, then clinician. Must first choose clinician. Also cannot re-order list of providers in it, I've found.
  • No cancellation emails were sent to clients, I found. Why?
  • Insurance billing
  • online
  • Well I switched to it because I wanted to do my own billing but over time i had to hire a biller anyway because the admin side of things is so time consuming. Lots of clicks and inefficient workarounds, I've discovered.
Also Kalix, Practice Better, Practice Q (formerly Intake Q), Healthie, Jane, etc.

I'm hoping to switch to Practice Q soon.

Do you think SimplePractice delivers good value for the price?

Not sure

Are you happy with SimplePractice's feature set?


Did SimplePractice live up to sales and marketing promises?


Did implementation of SimplePractice go as expected?


Would you buy SimplePractice again?


Google Workspace (formerly G Suite), QuickBooks Online, Gusto
I think it's a good choice for solo providers who bill insurance. If you have employees or are self-pay, go elsewhere, in my opinion.