Nerdio is a platform designed to simplify and enhance the management of virtual desktops in Microsoft Azure and physical devices with Microsoft Intune. It offers two main products: - Nerdio Manager for MSP: This platform is tailored for Managed Service Providers (MSPs) to streamline the deployment, management, and optimization of virtual desktop environments for their clients. Key features include pricing estimation, intuitive management portals, cost monitoring, and…
$1,000
per month (minimum purchase, at $6 per user per month)
Nexthink
Score 7.1 out of 10
N/A
Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.
Nerdio's well positioned in dynamic user count environments, for sure. Or where user's are brought on temporarily and new IT hardware purchase isn't cost effective. If you'd in an environment where frequent application updates are needed, Nerdio handles this with an image model. Less appropriate in predictable, basic computing environments.
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
Some useful features are only available to cloud customers.
Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
Nerdio's UI, and technology are ever evolving, and becoming more useful as time progresses. There's a ton of video trainings to bring folks up to speed on our internal team. It's intuitive, and the links to the corresponding blades in Azure are super helpful. Most of the automated tasks return usable errors when failed, which is helpful
We moved to this solution when there was only a limited number of vendors offering this type of work environment... and after talking to colleagues who initially selected other vendors, they were happy to make the switch to AdarIT/Nerdio.
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.
