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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NetApp Cloud Insights

    Score9.2 out of 10
    N/ANetApp Cloud Insights is an infrastructure monitoring tool that gives users visibility into their complete infrastructure. With Cloud Insights, users can monitor, troubleshoot and optimize all resources including public clouds and private data centers.N/A

    OpenText Dimensions CM

    Score8 out of 10
    N/ADimensions CM is Software Change and Configuration Management for Agile development, developed by Serena Software and now sold by OpenText.N/A
    Pricing
    NetApp Cloud InsightsOpenText Dimensions CM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    NetApp Cloud InsightsOpenText Dimensions CM
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    NetApp Cloud InsightsOpenText Dimensions CM
    Considered Both Products
    NetApp
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    No answers on this topic
    Best Alternatives
    NetApp Cloud InsightsOpenText Dimensions CM
    Small Businesses
    No answers on this topic
    GitHub
    Score9.2 out of 10
    Medium-sized Companies
    Icinga
    Score9 out of 10
    Git
    Score10 out of 10
    Enterprises
    HPE OneView
    Score6 out of 10
    Perforce P4
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NetApp Cloud InsightsOpenText Dimensions CM
    Likelihood to Recommend
    8.2
    (10 ratings)
    9.0
    (1 ratings)
    Usability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (10 ratings)
    -
    (0 ratings)
    Professional Services
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    NetApp Cloud InsightsOpenText Dimensions CM
    Likelihood to Recommend
    NetApp
    For example, we had an application slowdown. It looked like the slowdown was storage. However, it was a malformed SQL query that no one realized was pulling data from the storage location that also housed the application. Cloud Insights saved us hours of downtime and frustration. Cloud Insights pinpointed which system was hogging resources. What makes Cloud Insights special is the way it looks at the data collected from the data sources. The insights it provides into the flow of data; sheds new light on how things work in your environment.
    Incentivized
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    OpenText
    Serena CM is well suited to highly controlled, audited, and process driven environments. It will allow strict segregation of duties, and change traceability. If implemented correctly it will help you quickly build trusts with your auditors. It is also well suited to environments that require constant branching and merging. Due to the complexity of the product and learning curve for your development and operations team it may be overkill in a small shop with loose rules
    Incentivized
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    Pros
    NetApp
    • The visibility and usage optimization are the most valuable features.
    • Ease to use for basic functionality.
    • It is good for giving an overview of the systems and for tracking long-term trends. It is handy for root cause analysis.
    Incentivized
    Read full review
    OpenText
    • Code Promotion: Dimensions CM allows supervisors to control changes to code, in that they delegate requests to developers, and act as a gatekeeper prior to promoting to the next environment. This functionality is configurable so you can set up a workflow that best fits the structure and requirements of your own company.
    • Code Repository for changes and versioning: Code can be checked out by item or by synchronizing folders. Code revisions can be compared against other revisions or work files. Item histories show which developers made which modifications, and which supervisor and operations personnel were involved in assigning the request and promoting the code to each environment. Additionally a pedigree will show a stream diagram which graphically displays branches and merges.
    • Deployment: Serena Change Management offers help automating deployment including integrations with SVN and Jenkins. Its newer versions also have a powerful graphical deployment automation tool (Serena Deployment Automation- SDA). It comes with a certain amount of licenses built-in. If you have a many nodes to deploy to there will be separate licensing costs for that.
    Incentivized
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    Cons
    NetApp
    • Need to add more cloud resources for optimization, as many are still not compatible
    • Data retention time is limited.
    • Premium subscription is costly.
    Incentivized
    Read full review
    OpenText
    • The only major negative that I have encountered with Serena CM product is that the very power and flexibility of the tool means there is a risk that you will make a mess of things. In other words it gives you plenty of rope to tangle yourself with. I recommend careful, well thought out deployments implementing the built in roles and workflows that can be turned on and configured, using a consistent methodology.
    • My experience with the Serena help desk support has not been impressive. Though reasonably polite and diligent, the technicians were well trained, and often gave bad advise and terrible scripts. On several occasions I had to rewrite scripts they have me; if I had run them as provided they would have caused even more difficulties than the problem I was trying to solve. I speak of the support in the past tense because I conditioned myself not to call them, it was usually just easier to solve nay problems my self. They do have a good account management team though, and for any major issues you can go thru them.
    Incentivized
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    Usability
    NetApp
    I have been extremely happy with its usability. You can take thins as they are out of the box and it is useful. You can carry it as far as you want to go and every step you take improves your ROI.
    Incentivized
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    OpenText
    No answers on this topic
    Support Rating
    NetApp
    1. It's very easy to contact the customer support service, and they seem to be very happy to help at any time.
    2. Timeliness of the support's response. Support is very active when responding to the customer's complaint or queries.
    3. Technical support always provided the solutions to the problems encountered.
    4. Overall customer support quality is good.
    Incentivized
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    OpenText
    No answers on this topic
    Alternatives Considered
    NetApp
    For a while, we were using Zabbix to monitor our Kubernetes applications and microservices on our infrastructure in more than one public cloud platform. Cloud Insights has much better visualized dashboards. In addition, despite such a large number of quality features, it's still priced competitively.
    Incentivized
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    OpenText
    Serena CM is superior to Microsoft Team Foundation Server (TFS) in overall functionality, but does not have very good native integration with Microsoft. Therefore in a Microsoft centric shop with no audit needs ,TFS would be better. Otherwise I would choose Serena CM
    Incentivized
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    Professional Services
    NetApp
    Once you install the acquisition unit and start collecting data, you can immediately begin using it. It is very self-explanatory and helpful. I could have used Cloud Insights without working with the NetApp Cloud Insights support team. I am glad I engaged them though. They helped me carry Cloud Insights to a new level and it fast-tracked the process that would have taken me time to complete.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Return on Investment
    NetApp
    • Performance and security have improved
    • Cloud Secure lets you get real-time alerts on any security breach, like a ransomware attack or something similar
    • You can easily notice if something weird is happening on the cloud and later prevent that
    Incentivized
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    OpenText
    • Serena has facilitated our annual completion of various audit and technology control certifications. These certifications make a huge difference to our company's reputation and bottom line.
    • There has been no negative impact on our company.
    Incentivized
    Read full review
    ScreenShots

    NetApp Cloud Insights Screenshots

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