What users are saying about
12 Ratings
29 Ratings
12 Ratings
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Score 8.4 out of 100
29 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

NetBrain

Great for our large global environment. Works well with our legacy and newer equipment. Ease of install was exciting compared to other products we POC'd. Less of a learning curve when training Teams on how to monitor and troubleshoot while in production. Service desk were able to capture the logs and load into our ticketing system with ease.
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway is well suited for just about any situation where there is a need to remotely monitor and manage computers. The most basic features are available to anyone with a free account, so even a home user can set it up and use to keep an eye on computers. The more sophisticated features require a fairly inexpensive subscription, but are well worth the cost for a business wanting to monitor the health of their servers, etc.My experience with Pulseway is limited to using it in situations where there are fewer than a dozen or so computers/servers being monitored. I'm not really sure how well it scales up, so I can't say if it is a good solution for a large corporation with hundreds or thousands of machines that need to be monitored.
Richard Hogan | TrustRadius Reviewer

Pros

NetBrain

  • Network Issues Troubleshooting
  • Visualizing the root cause using color coding
  • out of the box runbooks available
Nikhil Kumar Sharma | TrustRadius Reviewer

Pulseway

  • Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
  • Sending notifications on our servers really helps with taking care of issues before they cause downtime.
  • Pulseway's remote desktop client works very well, even over slower internet connections.
Nathan Weber | TrustRadius Reviewer

Cons

NetBrain

  • Not all devices are integrated with the same quality.
  • Not all steps are self-explaining.
  • The updates were difficult (but thanks to the help of support no real problem).
Christoph Neulinger | TrustRadius Reviewer

Pulseway

  • I would like to be able to connect to the managed system's console if the app's capabilities still don't meet my needs.
  • I'd like for it to be easier to configure. Some operating systems, Linux for example, are not that easy to setup for disk space management. Windows and Mac are very easy to setup for it.
  • I'd like to be able to configure process restarts in case of a failure.
Kenneth Hess | TrustRadius Reviewer

Usability

NetBrain

No score
No answers yet
No answers on this topic

Pulseway

Pulseway 10.0
Based on 2 answers
Pulseway is very user friendly. The system is labeled in terms and grouped together by function so that anyone can understand and locate the functions that they need. We use this system to monitor a file server that we have that can have an unstable power supply. This allows us to easily see that the system is offline and get it back to operational with minimal downtime.
Anonymous | TrustRadius Reviewer

Support Rating

NetBrain

No score
No answers yet
No answers on this topic

Pulseway

Pulseway 9.5
Based on 2 answers
I haven't really needed much support for Pulseway, so I can't really say a whole lot about their support. Pulseway has been pretty much trouble-free for us. There are regular updates and new features. The updates never seem to break anything or cause problems. It just works.
Richard Hogan | TrustRadius Reviewer

Alternatives Considered

NetBrain

The others were cumbersome, slow and there is a huge learning curve for the installation, configuration and just daily monitoring. NetBrain was the easiest of all to setup then let it run and build our network and map it out. Once it was complete, we immediately identified several circuit issues that we were unaware of within our network. With the maps and information gained, we were able to present to [management] and prove a case that we needed larger circuits in several areas.
Anonymous | TrustRadius Reviewer

Pulseway

Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
Brian Heersink | TrustRadius Reviewer

Return on Investment

NetBrain

  • Enhanced Network troubleshooting for our Network tea
  • Out of the box pre-build runbook reports with all required details
  • Additional cost for troubleshooting feature
Nikhil Kumar Sharma | TrustRadius Reviewer

Pulseway

  • Simplified management of helpdesk queries made for improved customer satisfaction
  • Simplicity of reporting on client tickets helped reveal common faults and training requirements
  • Reduced costs of server management with excellent server monitoring, reporting and the ability to complete real world server management tasks simply
Alex Taylor | TrustRadius Reviewer

Screenshots

Pricing Details

NetBrain

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

NetBrain Editions & Modules

Additional Pricing Details

Pulseway

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$176 per endpoint

Pulseway Editions & Modules

Edition
Enterprise1.761
  1. per endpoint
Additional Pricing Details
Pay as you go. No hidden fees or contracts. Term based discounts!

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