What users are saying about
Nexthink
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Top Rated
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 27 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
Application Performance Management

Nexthink
Feature Set Not Supported
N/A
9.0
Request Metrics
90%
Request Metrics ranks higher in 3/3 features
Request Metrics ranks higher in 3/3 features
Application monitoring

N/A
0 Ratings
10.0
100%
1 Rating
Threshold alerts

N/A
0 Ratings
8.0
80%
1 Rating
Application performance management console

N/A
0 Ratings
9.0
90%
1 Rating
Attribute Ratings
- Request Metrics is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.1
Nexthink
91%
12 Ratings
10.0
Request Metrics
100%
1 Rating
Likelihood to Recommend
Nexthink
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
Principal Engineer - Global Desktop Infrastructure Services
Sony Pictures EntertainmentEntertainment, 10,001+ employees
Request Metrics
Request Metrics is great for small web development teams that want to make fast web applications. It was quick for us to get started and we could use the reports right away without having to read through documentation. If you just need to get some performance metrics, Request Metrics is perfect.It would not be so good for a larger team or a complex backend application as it is pretty limited in what it can measure.
Software Engineer
pounce3Computer Software, 1-10 employees
Pros
Nexthink
- It allows for an IT department to be proactive with finding/solving issues before they happen
- It allows for a company to have a great tool for engaging with end users using campaigns/surveys
- It shows the full overall picture of a device/network connections when troubleshooting user issues.

Verified User
Professional in Information Technology
Civil Engineering Company, 5001-10,000 employeesRequest Metrics
- Performance charts are really simple and easy for us to understand what is happening
- It was easy to get started and doesn't need administration or training
- It's affordable for our team
- It's fast
Software Engineer
pounce3Computer Software, 1-10 employees
Cons
Nexthink
- The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
- Some useful features are only available to cloud customers.
- Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
Customer Experience Analytics
DeloitteInformation Technology & Services, 10,001+ employees
Request Metrics
- I wish that it could also do uptime checking of the site
- There is not enough detail to drill into individual users
Software Engineer
pounce3Computer Software, 1-10 employees
Pricing Details
Nexthink
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Request Metrics
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10
Starting Price
—Alternatives Considered
Nexthink
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
Director IT Service Delivery
TRC Companies, IncOil & Energy, 5001-10,000 employees
Request Metrics
We also consider Speedcurve and Calibre for monitoring. Speedcurve was really nice, but the reports were slow. We had to wait a lot to get information. It was also out of our budget and would require extra justification to use it.Calibre was also nice, but the numbers were based on synthetic rather than real user performance. We felt that this wasn't as helpful for us.
Software Engineer
pounce3Computer Software, 1-10 employees
Return on Investment
Nexthink
- SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
- Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.

Verified User
Manager in Information Technology
Accounting Company, 10,001+ employeesRequest Metrics
- The launch of our project dashboard was much smoother and more successful because we could fix problems earlier
- It fit without our existing operations budget
Software Engineer
pounce3Computer Software, 1-10 employees