Nexthink vs. Trellix Enterprise Security Manager

I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.

I believe that McAfee Enterprise Security Manager is best-suited for anyone in an office setting with a computer containing sensitive information. McAfee Enterprise Security Manager is constantly working to make sure that your device is free from an threats. Our field workers, however, probably wouldn't have a need for McAfee Enterprise Security Manager. They do not use computers for work and have no sensitive information stored in a work-related cloud.

Incentivized

• It allows for an IT department to be proactive with finding/solving issues before they happen
• It allows for a company to have a great tool for engaging with end users using campaigns/surveys
• It shows the full overall picture of a device/network connections when troubleshooting user issues.

• McAfee Enterprise Security Manager has a large library of pre-made correlations that reduces the amount of work needed to make it functional.
• This is a core McAfee product that is still getting support.
• It has a substantial amount of compatibility and integration with other products.

Incentivized

• The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
• Some useful features are only available to cloud customers.
• Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.

• The user interface is not the best, it is still based on Flash player (but they have plans to migrate to HTML5).
• While the "user" interface is pretty straight forward, the management interface is fairly complicated.

Incentivized

McAfee Enterprise Security Manager overall is a great tool. It is effective in today's setting, wherein lots of potential threats are lurking. Its operations within the network are seamless. Users won't even notice that a SIEM is working in the background. But in today's trend, most of the businesses is heading towards the migration to cloud, which McAfee should improve its integration with.

Incentivized

Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.

Incentivized

We selected McAfee Enterprise Security Manager because the pricing is competitive in the industry. It is very reliable. The vendor offers good support in real time. Offers the results that we have been looking for. The ability to get the logs may be of last 2 years in a matter of seconds. The ability to retain logs for a very long time.

Incentivized

• SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
• Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.

Incentivized

• Centralisation of events form NIDS/IPS/IDS, Firewall(s), Web Proxy and Endpoint
• Ability to have third party management
• Actively upgraded product with good vendor support

Incentivized