TrustRadius

Nextiva Customer Experience vs. Thulium

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Customer Experience
Score 9.1 out of 10
N/A
Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time…N/A
Thulium
Score 0.0 out of 10
N/A
Software for the handling of calls, emails, chats, Messenger and Click2Contact in one tool. Used to take control of customer communication - integrate telephones, e-mails and chats.N/A
Pricing
Nextiva Customer ExperienceThulium
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Nextiva Customer ExperienceThulium
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
User Ratings
Nextiva Customer ExperienceThulium
Likelihood to Recommend
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Nextiva Customer ExperienceThulium
Likelihood to Recommend
Nextiva
Wish I could remember details, perhaps I would if this survey came sooner to the date we implemented the system. Just know it was easier than the last system we used
Verified User
Anonymous
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Thulium
No answers on this topic
Alternatives Considered
Nextiva
They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva.
Verified User
Anonymous
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Thulium
No answers on this topic
ScreenShots

Thulium Screenshots

Screenshot of Wallboards are interactive boards often used in companies dealing with customer service, which display indicators of the work of the entire department, e.g. the number of customers waiting in the queue and the service level of agents. The data is displayed in real time (refreshed every 10 seconds), thanks to which managers (e.g. department head) can constantly monitor the work progress, which allows for optimization and proper management of the consultants' work (including determining the length of breaks, planning the number of employees on particular shifts).Screenshot of The Click2Contact widget, used to place a chat on a company's website. It can be configured to best suit any needs and the style of the website.Screenshot of Thulium online chat, that when placed on a website encourages customers to make contact. Each chat conversation will be assigned to a customer card in CRM. The appearance of the chat can be adapted to the connected website using a wizard. When an agent cannot reply to a message, the call will automatically be transferred to another agent. A limit can be set on the number of calls that the agent can handle at one time.Screenshot of the Thulium ticketing system, where the team has access to emails. Customers are recognized and the entire history of omnichannel communication is available, making work easier and improving the customer service process. Therefore, during the employee's absence, any person from the company can complete his tasks.Screenshot of Thulium Web Softphone is an application integrated with Thulium that allows agents to both make and receive calls directly from a web browser.