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Nextiva Customer Experience vs. Thulium

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Nextiva Customer Experience

7 Reviews and Ratings

Thulium

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nextiva Customer Experience

    Score9.7 out of 10
    		N/ANextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time…N/A

    Thulium

    		N/AN/ASoftware for the handling of calls, emails, chats, Messenger and Click2Contact in one tool. Used to take control of customer communication - integrate telephones, e-mails and chats.N/A
    Pricing
    Nextiva Customer ExperienceThulium
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Nextiva Customer ExperienceThulium
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
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    Nextiva Customer ExperienceThulium
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Nextiva Customer ExperienceThulium
    Likelihood to Recommend
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Nextiva Customer ExperienceThulium
    Likelihood to Recommend
    Nextiva
    Wish I could remember details, perhaps I would if this survey came sooner to the date we implemented the system. Just know it was easier than the last system we used
    Incentivized
    Verified User
    Read full review
    Thulium
    No answers on this topic
    Alternatives Considered
    Nextiva
    They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva.
    Incentivized
    Verified User
    Read full review
    Thulium
    No answers on this topic
    ScreenShots

    Thulium Screenshots

    Screenshot of Wallboards are interactive boards often used in companies dealing with customer service, which display indicators of the work of the entire department, e.g. the number of customers waiting in the queue and the service level of agents. The data is displayed in real time (refreshed every 10 seconds), thanks to which managers (e.g. department head) can constantly monitor the work progress, which allows for optimization and proper management of the consultants' work (including determining the length of breaks, planning the number of employees on particular shifts).Screenshot of The Click2Contact widget, used to place a chat on a company's website. It can be configured to best suit any needs and the style of the website.Screenshot of Thulium online chat, that when placed on a website encourages customers to make contact. Each chat conversation will be assigned to a customer card in CRM. The appearance of the chat can be adapted to the connected website using a wizard. When an agent cannot reply to a message, the call will automatically be transferred to another agent. A limit can be set on the number of calls that the agent can handle at one time.Screenshot of the Thulium ticketing system, where the team has access to emails. Customers are recognized and the entire history of omnichannel communication is available, making work easier and improving the customer service process. Therefore, during the employee's absence, any person from the company can complete his tasks.Screenshot of Thulium Web Softphone is an application integrated with Thulium that allows agents to both make and receive calls directly from a web browser.