nGAGEMENT vs. Verint Workforce Management
nGAGEMENT vs. Verint Workforce Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A | |
Verint Workforce Management | N/A | Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased… | N/A |
nGAGEMENT | Verint Workforce Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | Verint offers a named user pricing model with SaaS and on-premise delivery methods. | ||||||||||||||
More Pricing Information |
nGAGEMENT | Verint Workforce Management | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | When I Work Score 9.0 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Paypro Workforce Management Score 9.5 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
nGAGEMENT | Verint Workforce Management | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (88 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (11 ratings) |
Usability | - (0 ratings) | 6.9 (6 ratings) |
Support Rating | - (0 ratings) | 7.3 (4 ratings) |
In-Person Training | - (0 ratings) | 6.4 (1 ratings) |
Online Training | - (0 ratings) | 6.4 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (4 ratings) |
nGAGEMENT | Verint Workforce Management | |
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Likelihood to Recommend | nGUVU No answers on this topic | Verint |
Pros | nGUVU No answers on this topic | Verint |
Cons | nGUVU No answers on this topic | Verint |
Likelihood to Renew | nGUVU No answers on this topic | Verint |
Usability | nGUVU No answers on this topic | Verint |
Support Rating | nGUVU No answers on this topic | Verint |
In-Person Training | nGUVU No answers on this topic | Verint |
Online Training | nGUVU No answers on this topic | Verint |
Implementation Rating | nGUVU No answers on this topic | Verint |
Alternatives Considered | nGUVU No answers on this topic | Verint |
Return on Investment | nGUVU No answers on this topic | Verint |
ScreenShots | nGAGEMENT Screenshots | Verint Workforce Management Screenshots |