NICE CXone vs. OpenText Qfiniti
NICE CXone vs. OpenText Qfiniti
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A |
NICE CXone | OpenText Qfiniti | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | OpenText Qfiniti | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | OpenText Qfiniti | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | OpenText Qfiniti | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.8 (5 ratings) | - (0 ratings) |
In-Person Training | 3.0 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | OpenText Qfiniti | |
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Likelihood to Recommend | NICE Systems | OpenText No answers on this topic |
Pros | NICE Systems | OpenText No answers on this topic |
Cons | NICE Systems | OpenText No answers on this topic |
Likelihood to Renew | NICE Systems | OpenText No answers on this topic |
Usability | NICE Systems | OpenText No answers on this topic |
Reliability and Availability | NICE Systems | OpenText No answers on this topic |
Performance | NICE Systems | OpenText No answers on this topic |
Support Rating | NICE Systems | OpenText No answers on this topic |
In-Person Training | NICE Systems | OpenText No answers on this topic |
Online Training | NICE Systems | OpenText No answers on this topic |
Implementation Rating | NICE Systems | OpenText No answers on this topic |
Alternatives Considered | NICE Systems | OpenText No answers on this topic |
Scalability | NICE Systems | OpenText No answers on this topic |
Return on Investment | NICE Systems | OpenText No answers on this topic |
ScreenShots | NICE CXone Screenshots |