NICE CXone vs. SAP Contact Center
NICE CXone vs. SAP Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
SAP Contact Center | N/A | ERP vendor SAP offers SAP Contact Center (formerly SAP Business Communications Management), a complete call center software solution. | N/A |
NICE CXone | SAP Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | SAP Contact Center | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | SAP Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | SAP Contact Center | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | SAP Contact Center | |
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Likelihood to Recommend | NICE Systems | SAP No answers on this topic |
Pros | NICE Systems | SAP No answers on this topic |
Cons | NICE Systems | SAP No answers on this topic |
Likelihood to Renew | NICE Systems | SAP No answers on this topic |
Usability | NICE Systems | SAP No answers on this topic |
Reliability and Availability | NICE Systems | SAP No answers on this topic |
Performance | NICE Systems | SAP No answers on this topic |
Support Rating | NICE Systems | SAP No answers on this topic |
In-Person Training | NICE Systems | SAP No answers on this topic |
Online Training | NICE Systems | SAP No answers on this topic |
Implementation Rating | NICE Systems | SAP No answers on this topic |
Alternatives Considered | NICE Systems | SAP No answers on this topic |
Scalability | NICE Systems | SAP No answers on this topic |
Return on Investment | NICE Systems | SAP No answers on this topic |
ScreenShots | NICE CXone Screenshots |