NICE CXone vs. Snapforce
NICE CXone vs. Snapforce
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Snapforce | N/A | Snapforce offers their suite of CRM applications for sales, customer service, marketing, and call centers, on a cloud platform. The basic package includes a core CRM package with contact and organization management, deals/opportunities, and pipeline management. | $18 per month per user |
NICE CXone | Snapforce | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Discount available for annual pricing (approx 33%) | ||||||||||||||
More Pricing Information |
NICE CXone | Snapforce | |
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Ask people about this product | See helpful people who have experience with this product | |
Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | Snapforce | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Snapforce | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Snapforce | |
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Likelihood to Recommend | NICE Systems | SnapForce No answers on this topic |
Pros | NICE Systems | SnapForce No answers on this topic |
Cons | NICE Systems | SnapForce No answers on this topic |
Likelihood to Renew | NICE Systems | SnapForce No answers on this topic |
Usability | NICE Systems | SnapForce No answers on this topic |
Reliability and Availability | NICE Systems | SnapForce No answers on this topic |
Performance | NICE Systems | SnapForce No answers on this topic |
Support Rating | NICE Systems | SnapForce No answers on this topic |
In-Person Training | NICE Systems | SnapForce No answers on this topic |
Online Training | NICE Systems | SnapForce No answers on this topic |
Implementation Rating | NICE Systems | SnapForce No answers on this topic |
Alternatives Considered | NICE Systems | SnapForce No answers on this topic |
Scalability | NICE Systems | SnapForce No answers on this topic |
Return on Investment | NICE Systems | SnapForce No answers on this topic |
ScreenShots | NICE CXone Screenshots |