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Nifty5S vs. Verint Automated Quality Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nifty5S
Score 0.0 out of 10
N/A
5S is one of the most important lean implementation tools. The Nifty5s app simplifies the process of 5s audits with a check list for each 'S': Sorting, Straightening, Systematic Cleaning, Standardizing, Sustaining. Start using
$15
2 User
Verint Automated Quality Management
Score 8.1 out of 10
N/A
Verint® Automated Quality Management™ is a solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance. Verint also offers Quality Bot™, an AI solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights.…N/A
Pricing
Nifty5SVerint Automated Quality Management
Editions & Modules
ESSENTIAL
$15/mth
2 User
PROFESSIONAL
$35/mth
5 User
PREMIUM
$99/mth
15 User
No answers on this topic
Offerings
Pricing Offerings
Nifty5SVerint Automated Quality Management
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$15 2 userNo setup fee
Additional DetailsFREE TRIAL Free for 30 days ULTIMATE PLAN More than 15 Users—
More Pricing Information
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Nifty5SVerint Automated Quality Management
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Score 9.9 out of 10
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Medium-sized Companies
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Enterprises
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User Ratings
Nifty5SVerint Automated Quality Management
Likelihood to Recommend
-
(0 ratings)
7.5
(15 ratings)
Usability
-
(0 ratings)
6.7
(13 ratings)
User Testimonials
Nifty5SVerint Automated Quality Management
Likelihood to Recommend
Niftysol
No answers on this topic
Verint
Getting a view of all calls and a good pool of calls is the automated qualities strong suite. It can validate and score anything that is within he applicable rule set. Usually, AQM is good for answering yes/no questions, would like to see some functionality around call segments or actions like hold
RO
Ricardo Ochoa
Enterprise Analyst
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Pros
Niftysol
No answers on this topic
Verint
  • Agent Score Cards
  • Advise when agents need coaching / additional training
  • Enable 100% scaling of call / interaction monitoring
  • Reduce resources needed to otherwise manually review agents.
AG
Read full review
Cons
Niftysol
No answers on this topic
Verint
  • In my experience, there is room for improvement in Verint Automated Quality Management because the quality bot only provides top 100
TA
theresa andino
speech analyst
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Usability
Niftysol
No answers on this topic
Verint
Access cannot be restricted in the form designer at the form level. In order to give admin access for AQM it opens up access to all form. In a company with multiple organizations, we wouldn't want others to be able to modify forms.
Verified User
Anonymous
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Alternatives Considered
Niftysol
No answers on this topic
Verint
We did not know how to use it effectively at first so we got extra training but it doesn't really help us where we spend the most time evaluating quality - on procedural/technical accuracy.
LB
Liz Bruce
Director, Quality Enablement
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Return on Investment
Niftysol
No answers on this topic
Verint
  • We had another product that we decommissioned so we have been without AQM for 9 months now
  • Negative, Still not up and running as expected
Verified User
Anonymous
Read full review
ScreenShots

Nifty5S Screenshots

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